Customer Reviews of Maxwell Ford Supercenter
Review type:
Troy was awesome
Early morning Service
by LaDaija on 05/10/2024Andrew made my experience amazing, I dropped my car off at 7:30am this morning and it was ready by 2:30pm , he is always so respectful and willing to help me in whatever way possibleWe're delighted to learn about your positive experience and the great assistance provided by Andrew! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Amazing service…
by Orlando G on 05/10/2024Megan Moore helped me with the promise made by Chris in finance to repair a tire that was bad upon purchase. Although not covered by warranty Chris and Megan made sure the tire replacement was hassle free and best of all FREE. The only… problem I had was getting in direct contact with Sergio Gonzales from Used vehicles, he never cared to call about an update on the tire. I constantly had to use Megan as the bridge to contact Sergio. Overall a great experience regardless, but that is why I am not rating a 5 star.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Glad Megan and Chris were able to get your concerns handled and thanks for your business! Jim May Service Director
Could not be happier!
by Sarah S on 05/08/2024Jackie always helps me out with any issues on my ford at a quicker pace than I expect. So happy with my service here!That's wonderful to hear! Jackie is a valuable asset to Maxwell Ford, providing efficient and helpful service for your vehicle. We're glad you're happy with the service you receive here. Thank you for choosing us!
Recall
by Richard M on 05/09/2024In and out in a reasonable amount of timeWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Through on what was needed
by Paul@ATX on 05/09/2024Went through all the details to make sure that my truck will be running tiptopWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Great service
by AlliZag on 05/01/2024updated 05/08/2024Jackie went above and beyond to get our repairs covered by our warranty. When I tell you it was difficult.. it was difficult. She didn’t have high hopes initially that it would be covered and she truly extended herself further than she had… to go to make sure we got the repairs we needed under the warranty that we’d purchased. I’m so grateful to her and our car is back in shape!!That's fantastic to hear! Jackie's dedication and efforts to get your repairs covered under warranty truly made a difference. We're delighted that your car is back in shape, and we'll be sure to pass along your gratitude to Jackie. We're here to help and ensure your continued satisfaction!
Service Maxwell Ford
by S. Stewart on 05/07/2024Top notch service, as always! They make service easy!We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Service
by Father Chris on 05/06/2024The service job was excellent - very thorough and done in a timely fashion. I was impressed with the use of video!We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
J.R.
by Dragoobv on 04/23/2024updated 04/29/2024I had a great experience with Maxwell Ford. My sales person Nick Pohl did a fantastic job! He was good at communication. Listen to my needs and delivered. Great job Nick and great job Maxwell Ford.That's wonderful to hear! It sounds like Nick and Maxwell Ford did an excellent job meeting your needs and providing a great experience overall. We will be sure to pass along your kind words to Nick and the team. Thank you for choosing us!
Great Service
by Stephanie on 04/27/2024I really thought it was so neat that they made you a little video of the service! The service representative was very helpful. The service wait time was pretty quick. The waiting room was nice. A very good experience.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service department
by Travis B on 04/25/2024Jackie is great as always. Got me in and out!!It's fantastic to hear that you had a great experience and that Jackie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Car repair
by Roxanne on 04/23/2024Always very informative, I do like when I receive a visual from the technician explaining work that needs to be done. Thank you to my service adviser, Jackie WioraIt's fantastic to hear that you had a great experience and that Jackie provided informative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Not worth it
by Don't buy on 04/23/2024After the sale, which took for ever, thay are not in the least bit ready to help you. Best to just go to Covert Ford.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Don't buy, We truly value your business and thank you for bringing this to my attention. Please contact me directly at zlarson@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Zach Larson Sales Manager
Tire Pressure Check? Nah!
by TremorATX on 04/23/2024Went in for an oil change and tire rotation. My Truck’s tires have different tire pressure for the front vs rear tires. The dealership that sold me this vehicle should be aware of this more than anyone, and they didn’t check/readjust the… tire pressure after the rotation. The sensors don’t pick up on this until you drive a bit. I had to pull over at two different gas stations to fill the tires because hardly any compressors can fill the large truck tires to the needed pressure. Now I get that we all make mistakes, but this is now the third time this serves center has done this. It’s a real pain in the ass to have to drive to the dealership for an oil change anyway, but you do it because “they know best” vs the competition. I’m definitely pissed this time. Shame on you, wrong tire pressure is a safety issue, not just a maintenance issue.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
TremorATX, We truly value your business and thank you for bringing the issue of the tire pressure to my attention. Please contact me directly at esperling@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling Asst. Service Manager
LOF, Ranger
by Kikomad on 04/18/2024As usual the service was outstanding. However, each time I take my Ranger for an LOF, the technician that removes/replaced the oil filter fails time after time to reinstall the plastic fasteners on the left wheel splash guards. It is… necessary to remove the fasteners because that is the only access to the filter. It seems to me that someone doesn't care to address this problem with the techs. Wonder how many Rangers are out there with the splash guard loose.Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Eric Sperling Assistant Service Manager esperling@maxwellford.com
Service
by Jimbo Ray on 04/17/2024Working with my Service Advisor Jason Evans he explained the work to be done on my truck and he explained the cost and the time it would take and as always he came through In my Review I truly Appreciate and Recommend Jason and Maxwell Ford… for any service needed on your vehicleIt's fantastic to hear about your positive experience with Jason and Maxwell Ford! We're glad that Jason explained the work needed on your truck, including the cost and timeframe, and that he delivered excellent service as always. Your recommendation means a lot to us, and we appreciate your trust in us for your vehicle service needs.
Silver Bullet
by M Valdez on 04/17/2024Very professional and willing to help find the right vehicle for you.Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Oil change.
by Michael D on 04/13/2024Everyone was Prompt, responsive and great customer service.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Alex & Maxwell Ford.
by Buksbotha on 04/13/2024Excellent, fast and complete service. Alex made sure I had my truck back in 45 mins after complete service. Well done.It's fantastic to hear that you had an excellent experience and that Alex provided fast and complete assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service and they really cared
by MarkCampb on 04/12/2024Worked With Meghan #2. Very nice, understanding, and explained what I needed very clearly.It's fantastic to hear that you had a great experience and that Meghan 2 provided nice and understanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
oil change alignment cleaning of injectors balancing
by Jose ve on 06/17/2023updated 04/11/2024excellent treatment, very friendly and good service
Ford Mustang Mach-E
Ford Maverick
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
ESPAÑOL
Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 09/20/2024