Maxwell Ford Supercenter
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Can’t trust these guys for service
Written byon 05/31/2024
Maxwell ford had our explorer for 7 days to fix the rear hatch latch. When finally it was ready for pickup when we got there one tire was losing air. They said there was no way to fix it and we had to buy a new one for $280. They took zero responsibility for causing the puncture and pretended that the hole was there when we brought it in. Crazy. Then it took an extra 2 hours of waiting for them to put on new tire that they eventually agreed to pay for. Ridiculous. Service personnel were rude and very disagreeable. This is my second 1 star review of Maxwell and we only go there when it’s the only option. Every time they try to over sell us. Exhausting.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 06/03/2024
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2636. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John Sullivan, Service Manager
ReportLaura Villalobos on 06/03/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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