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Maxwell Ford Supercenter


5000 S IH 35, Austin, TX 78745 (map)
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Sales Rating
Recommend:
Yes (30) No (5)
Service Rating
Recommend:
Yes (156) No (14)
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Dealership Sales Review

3 out of 5 starssales Rating
Good Sales, Terrible Customer Serivice
Written by JasonSchafer on 05/13/2024

The sales team was great, but if you ever need to call them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much any manager that the front desk would send me to. Never once had a manager answer the phone nor did they ever return a call! Amazing customer service right?!? Just be prepared to never have anyone reach back out to you unless you go in to the business in person!! Once they make the sale, they will NEVER reach back out to you unless you’re wanting to buy another vehicle from them! Take this as your warning as a customer…

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Customer Service on 07/31/2024
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Djemma Kechichian dkechichian@maxwellford.com
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Laura Driscoll on 05/14/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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