Customer Reviews of Maxwell Ford Supercenter
Review type:
Troy was awesome
Troy was awesome
by Jesselvx on 09/12/2024updated 09/19/2024Big thanks to the team for helping me find a great Bronco. The whole process was easy and the staff was super friendly. Thanks Troy!Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hooray I got a car
by Allison on 08/20/2024updated 08/27/2024Troy was very helpful in recommending vehicles and helping us find a car that met all of our needs :)Hello Allison, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
by Cab2024 on 04/23/2024updated 08/12/2024Service tech is always nice and competent and knowledgeable.Thank you for your kind words for our staff, we appreciate it!
Great Service and Kind Service Advisor
by Anna C. H. on 06/05/2024Rico was so kind and detailed. Best experience I’ve had at Maxwell.Hi, thank you for your kind review; we are happy to pass along your comments to Rico here at Maxwell Ford! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great experience
by Jesussaves on 06/04/2024So thankful to Rocky and Chris for a seamless, quick and efficient transition!!Hi, we're happy to hear you had such a positive experience with Rocky and Chris! If you have any further questions, please give us a call. We're always happy to help!
Service Recall
by tadfischbach on 06/04/2024My service advisor, Jackie Wiora, is very attentive of the customer needs and follows up quickly on any issues. My part got ordered and installed in a very quick time.Hi, we're happy to hear you had such a positive experience with Jackie! Feel free to reach out to us if you need anything. Have a wonderful day.
Recall
by Christian on 06/04/2024Leo did a good job of keeping me informed on status of vehicleHi Christian, we're happy you found Leo to be supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!
Service at Maxwell Ford in Austin
by dflaming on 06/03/2024Andrew Sommerville was our service advisor for a recent problem we had with our Expedition. We had to leave our vehicle late on a Saturday without an appointment. He took our vehicle in and promised they would repair. He called me daily… to inform me of progress and then when service was completed. His service, friendliness and attention to detail was spectacular. Very satisfied with the experience.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Andrew at Maxwell Ford. Thank you so much again for your feedback! We hope you have a great day!
Great Service
by AF-2024 on 05/30/2024Cindy was great. Service was complete in a timely manner and all my questions were answered. Will definitely be back for service.Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service
by Braden* on 05/31/2024Service provider with cheerful and pleasant.Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Can’t trust these guys for service
by David Austin on 05/31/2024Maxwell ford had our explorer for 7 days to fix the rear hatch latch. When finally it was ready for pickup when we got there one tire was losing air. They said there was no way to fix it and we had to buy a new one for $280. They took zero… responsibility for causing the puncture and pretended that the hole was there when we brought it in. Crazy. Then it took an extra 2 hours of waiting for them to put on new tire that they eventually agreed to pay for. Ridiculous. Service personnel were rude and very disagreeable. This is my second 1 star review of Maxwell and we only go there when it’s the only option. Every time they try to over sell us. Exhausting.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2636. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager
Sales Representative
by Adriana on 05/30/2024Rudy was awesome, his customer service was 10/10. Answered all my questions and met me half way to get this deal down. Which I got to drive home a brand new Bronco 2024Hello Adriana, we're happy you found Rudy to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First Car Buying Experience Huge Success!
by CWrock2024 on 05/29/2024Buying a car for the first time can be very scary and daunting. I was quickly relieved about how safe and welcomed I felt as soon as I stepped on the lot at Maxwell Ford. The experience only got better when David Terrell took me for a test… drive in the car I would eventually leave with that day. He was so knowledgeable about the vehicle and made sure I got on the highway to really get a good feel for it. He made the process so easy for me once we got inside to discuss the price and financing. I can’t say how wonderful the experience was because of him! I highly recommend Maxwell Ford for any car buying or leasing needs!! Make sure you ask for David when you get there!Thank you for sharing your wonderful experience at Maxwell Ford. We're delighted to hear that you felt safe and welcomed from the moment you arrived. It's fantastic to know that David made your car-buying process smooth and enjoyable. His knowledge and customer-focused approach are truly commendable. We appreciate your high recommendation and look forward to assisting you with any future car-buying or leasing needs.
Battery Replacement and Multi-point Inspection
by Jimmy G on 05/28/2024Cindy is the BEST! Got me in without an appt on the same day. She also made sure my Bronco was parked inside with the top and doors off while waiting for me to pick it up! Top notch service!We're delighted to learn about your positive experience and the best assistance provided by Cindy! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Great Service!
by David’s! on 05/28/2024Megan 2 was knowledgeable with great communication! Always great service at Maxwell FordWe're delighted to learn about your positive experience and the great assistance provided by Megan 2! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Quick oil change, great service.
by Rboothe on 05/28/2024Zack was awesome. The service was fast. The waiting area is always very clean, as well as the restrooms.We're delighted to learn about your positive experience and the awesome assistance provided by Zach! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Laughable appointment time
by Inconvenient on 05/25/2024I had an appointment at 8am. I got there at 745am. I always get to any appointment early. Because that's what appointments are for. I was told they were busy and it would be about an hour. I understood because it was a holiday weekend. At… 930am. Still nothing. I noticed that people that had come in after me had come and gone. At 10am, I went up to the desk to ask about my car. When he check, he said they had just started it. Are you kidding me! Two hours later is when they started it. All I was having was an oil change tire rotation and cabin air filter change. I had an appointment in North Austin at 11am. So I was not happy at all. At about 1030am, I got my car back. I sped all the way to my next appointment. I made it there 10 minutes late. I had not had breakfast or lunch. My original plan was to eat something in between appointments. Because of the oil change delay, I didn't eat anything until 2pm. My head was killing me. My whole day was blown. I went home to recover. It's amazing how something such an oil service appointment that is scheduled but they choose not to keep it, can wreck your whole day!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager
Fast Service
by Caroline R on 05/20/2024When I arrived I was immediately greeted and helped by one of the service staff. He was really nice and attentive to my needs.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Extra mile
by Jleecpa3 on 05/16/2024John Evans went the extra mile to help me submit my claim to my warranty provider!We're delighted to learn about your positive experience and the extra mile provided by John! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Great Reliable service
by Driver23 on 05/16/2024Got there in the AM had it signed and check in within 15 minutes just for a oil change and tire rotation. I always use Jackie Woria for my car that has too many miles on it due to my Uber driving and such and she always makes sure that the… car is up to standard's and safety as well which I appreciate all the time. And she always makes the service's cheap as she can and such no matter what the car needs.We're thrilled to hear about your positive experience with us and Jackie! Ensuring your car is in top-notch condition, especially with your busy driving schedule, is our priority. We appreciate your trust in our services and commitment to keeping your vehicle safe and reliable. We look forward to serving you again in the future!
Good Sales, Terrible Customer Serivice
by JasonSchafer on 05/13/2024The sales team was great, but if you ever need to call them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much any manager that the front desk… would send me to. Never once had a manager answer the phone nor did they ever return a call! Amazing customer service right?!? Just be prepared to never have anyone reach back out to you unless you go in to the business in person!! Once they make the sale, they will NEVER reach back out to you unless you’re wanting to buy another vehicle from them! Take this as your warning as a customer…Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Djemma Kechichian dkechichian@maxwellford.com
Ford Mustang Mach-E
Ford Maverick
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
ESPAÑOL
Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 09/20/2024