Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
921 reviews
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Service advisor
by Steve on 06/10/2021Bobby Mills provided excellent service in helping me with all the information of the services needed on my car.Saved Me Time and Money
by Sunny B on 06/09/2021This particular visit to First Texas Honda occurred over a holiday weekend, preventing payment for the part needed by a warranty. Wesley explained the difficulty in getting warranty coverage at the time of service, but in the following… week, he ensured that the claim was submitted and covered, so I was able to get the repair when it was convenient for me and get reimbursed from the warranty.Very satisfied
by Honda Pilot on 06/05/2021The work that is done is well-explained before it's done. Everyone is professional and friendly. I am sure it helps that our Pilot is extremely reliable! But it's still true that the staff at First Texas Honda are the most professional… of the dealership staff with which I've dealt.Great experience as usual
by Tom D on 06/03/2021Just purchased my 3rd car at First Texas Honda. Everything went very smooth as usual. Great price and service. Holden took care of us again and as he did with the 2 other cars we bought here. I highly recommend First Texas HondaAlways Excellent Service!
by Sarah Janosek on 06/01/2021I was contacted via text that my 2019 Honda Civic had a recall. The individual texting offered to schedule my appointment for me. Very convenient, very individualized and extremely courteous. First Texas Honda treats everyone as their… most important client! We will be forever customers.TCB
by RG on 05/30/2021Needed maintenance notice reset performed, as it was not done after pre-sale service. Service Manager opted to completely service vehicle again. Good to go.Salesperson - Aaron Garcia
by Honda Pilot on 05/30/2021I had a great experience with friendly competent service.EXCELLENT
by RDA on 05/29/2021friendly professional service. great waiting room and refreshments.Service.
by edaub on 05/24/2021My smart entry service light came on. My technician and I agreed that it was my old key. I purchased a new key but pretty pricey? Just saying.Great service. In and out quickly.
by William on 05/20/2021Dropping off car was fast and so was checkout.Easy and professional
by Kim M on 05/20/2021Drop off was easy and staff are helpful and friendlyFantastic Job
by AustinCustomer on 05/15/2021Tony was a fantastic and helpful service technician. I couldn't have asked for anyone more professional or helpful. I'd highly recommend that anyone who goes to First Texas Honda to service their vehicle ask for Tony.Excellent and fast service
by Justin on 05/14/2021Great service and excellent complimentary beverages and snacks while you wait. I'd recommend going here just to have the pleasure of waiting in their cafe area.Excellent service department.
by B Gibson on 05/12/2021Repair service was great. Had loaner. Car was ready when promised and quote was fair.Thorough
by Customer on 05/07/2021I have a maintenance contract which has not been invoked in the past due to attendant not asking or taking the time to check. This time I reminded them and they did find and invoke it, saving me over $100. They do need a better tracking… system for accessing the entire system, but this person did his job well.Perfect time to have my oil change done
by PhilipNTx on 05/03/2021Made my appointment for an oil change online the day before. Took my car in the next day, left it there, walked to a nearby restaurant for brunch, and my car was ready when I was done with my meal. Couldn't ask for better. One negative:… the online appointment system does not work well in iOS (iPad). it duplicated my appointment (there was no visible confirmation when I clicked a button and had clicked it twice, which is probably what happened). As a result when I showed up they had me down for 2 appointments at the same time. No biggie; just a little glitch. But it also caused an automated message to be sent to me saying I missed my appointment, which of course I didn't. My oil change was done in the promised amount of time. Again a perfect service appointment.Purchase of 2021 Honda Minivan
by Christine Bohls on 04/29/2021I am never disappointed at the quality of service from First Texas Honda. We bought our first Honda Odyssey from your company about 18 years ago and we keep coming back!We want to thank you for the stars! Providing each guest with a flawless experience is our top priority and I hope you'll contact me directly at Timothy.Shook@cagaustin.com if there's anything we could improve upon. Thanks again! -Timothy Shook, COO
Excellent
by Fisher on 04/28/2021Anthony was an extremely helpful service advisor and in keeping me up to date with what was going on.first texas honda service
by cjm on 04/23/2021Excellent service and great facilities for waiting while work done.Wonderful
by Veronica Hirschfeld on 04/22/2021I appreciate everyone there. All super friendly and actually caring towards me as a customer. Helped me out tremendously . Words can’t thank them enough .. definitely happy and will return . Anthony Herrera is THE best
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About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025