Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
922 reviews
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A1 service
by RichGreene on 10/25/2018Fred Mathis was fantastic! I hope to work with him again next time I come in for service.Thanks so much, Rich! We look forward to seeing you next time. -The Team at First Texas Honda
Oil service
by Beni on 10/16/2018updated 10/25/2018Fred was very helpful and explained the process and needs of my vehicle.First Texas On Top
by S on 10/24/2018Excellent service rendered by my Service Advisor. A total professional whom--I'm sure--is recognized as an asset by First Texas Honda (this has been the case throughout my experiences with First Texas service dept on multiple occasions).… Service Advisor is the liason between the consumer and First Texas.We love knowing that you've had consistently excellence visits. Thank you so much for your support and for your review! -The Team at First Texas Honda
Ivan is awesome
by Matthew on 10/24/2018Ivan was excellent. Everyone I've worked with at the Honda dealership on Steck has been great. I really wish management would reward 4-5 star reviews instead of considering 4 stars failing.Matthew, we are grateful for the kind words and excellent review. It makes us proud to know that we have consistently delivered an amazing experience. -The Team at First Texas Honda
Mrs
by Letty on 10/20/2018Jared and Charlie at TX First Honda are exceptional and a great team. They made the entire car buying experience positive and stress free. We are extremely happy with our purchase of the Honda CR-V. We are already telling our family and… friends.2019 Ridgeline
by Ridgeline on 10/18/2018I requested an test drive online and within 24 hours I had purchased a vehicle. My sales rep, Kevin was knowledgeable, easy to deal with made the buying process simple. The staff at First Texas Honda did a great job and offered me a… fair price on my trade with no high pressure tactics or "surprise fees'. I highly recommend this dealership.Good job
by RonT on 10/16/2018Andre was a good service advisor and the mechanic did a good job in this maintenance service. Thank you for the excellent service.Great Experience
by Charli on 10/16/2018I had a great experience at First Texas Honda. The process was really clear, relatively quick, and easy. I went in to lease a 2018 Honda Civic. They had the car I wanted and the process took about 3 hours. All the terms were very clear and… were explained thoroughly.Honda Accord Hybrid Touring
by Honda_Accord_Hybrid on 10/16/2018John Hanson was the salesperson I dealt with. John showed me several features on the car I was considering to help me make my decision. The service department, customer waiting area and availability of loaner vehicles made First Texas… Honda the better choice.Thank you!!
by FTH on 10/15/2018I just recently got my oil change done at First Texas Honda. They did an amazing job in communicating with me through text and email about the whole process. They let me know how much it was going to be from the very beginning after the… diagnostic. They let me know about the time (even though I didn't have an appointment). They also communicated with me when they were finished as well as the finished receipt was emailed to me. Thank you First Texas Honda for being so transparent in your communication in handling my vehicle.Great Service
by Pamala on 10/13/2018AJ was great today. He was thorough and polite. He listened to my issues and helped with any questions.Excellent Service
by EdBarnes on 10/13/2018As usual, service at First Texas Honda is top notch. I couldn't recommend this location enough. Jay was very attentive to my needs and concerns. 6*New wiper blades on rainy day
by Steve on 10/12/2018One of my parts store wiper blades flew during a rain storm. First Texas made an appointment for me with 45 minutes. The staff was friendly and fixed the problem. AJ kept me informed on when they expected to finish.A1 Service
by KatieSanterre on 10/12/2018I was pleased with my service. Although, when my service was complete, the person that was helping me told me it was done, but didn't tell me where to go tot pick it up and was nowhere to be found. I had a difficult time finding where to… go. (but to be honest, that was more on the layout of the dealership than him personally). Overall, my experience was great and I would recommend this service to others.Excellent service
by GWebb on 10/12/2018Had to take my 2014 Civic Hybrid in because the hybrid battery fan was running at full speed. Fortunately, it turned out my "regular" battery was on its last legs and causing the hybrid battery to work harder. Issue identified and service… completed in less than 2 hours - pretty good since I showed up on a Saturday morning without an appointment.Great Used Car Experience
by Heneise on 10/10/2018First Texas Honda was a great experience for us when buying a used car. We found a car in exactly the price range we needed, and the whole experience was comfortable. Our kids were happy with the toys and food while they waited, too!First Texas Honda
by Excellent on 10/05/2018We always receive the best service at First Texas Honda. The service personnel and salesmen are always courteous. A pleasure to do business with First Texas Honda!Service to 2012 CRV
by 5 on 10/04/2018updated 10/09/2018I had trouble with my Honda bought battery because the car would not crank over. After taking it to the service department, they found the battery was the cause and was promptly replaced. Now my car is back to normal. I rate them with… five stars because they meet all requirements.Tire fixed
by CBuck on 09/25/2018updated 10/04/2018I had a nail in my tire. It was patched for a reasonable price. It took longer than expected, but I was comfortable in the waiting area and enjoyed a complimentary coffee drink and snack.warranty service
by Doug on 10/02/2018I brought my CRV in because the battery failed and the car was under warranty. They tested the battery, replaced it, and even washed the car.Grateful
by Peter on 10/02/2018Dead battery on a Sunday and a doctor appt on Monday all taken care of thanks to Sunday service hours and a loaner car. And all of it so easy! Thank you First Texas Honda.
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About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025