Customer Reviews of First Texas Honda
Review type:
GREAT SERVICE
Car maintenance
by Larry56. on 04/18/2020Ivan did a great job in telling me what my car needed and was honest about what I didn’t need. My car was ready sooner than expected. It was a pleasurable experience.It's fantastic that you enjoyed your experience, Larry, and we're thrilled you're a fan! Thanks for sharing and be sure to let us know the next time we can assist. -The Team at First Texas Honda
Prompt and Courteous
by Lorraine on 03/23/2020Hello! I have been a customer of First Texas Honda for many years and Jack Wright has been my advisor for the majority of those years. From the time I drove in until the time I left, every single member of the service department were… courteous with smiles on their faces. I felt very welcomed and most importantly supported! Jack stayed in contact with me throughout the process which made me feel secure and happy to know my vehicle was well taken care of. Also, shout out to the young lady at the coffee bar, she made me a killer caramel latte! Huge "Thank You!" to all who helped me! Everyone stay well and looking forward to my next visit! LorraineLorraine, it's because of the loyal support from customers like you that we get to continue doing what we love day after day, year after year. Thank you so much — your compliments mean the world to us and we appreciate you sharing! -The Team at First Texas Honda
Loyal customer
by Jessie on 03/20/2020Thank u for ur customer service and commitment to helping my Honda Fit the best it can be.You are so welcome, Jessie! We can't thank you enough for your support and hope you'll let us know the next time we can assist. -The Team at First Texas Honda
oil change
by Happycustomer on 03/12/2020I had 10:45am appointment dropped ooff my cat at 7:30am (working 12 hournight shift) call was ready before my appointment at 10:45am.We always aim to deliver the best possible experiences. :) Thanks for choosing us and see you next time! -The Team at First Texas Honda
Great service
by LJ on 03/11/2020Chris provided wonderful service. Waiting lounge is very nice.LJ, we want to thank you for choosing us. It's always our mission to be known for excellence in every way. -The Team at First Texas Honda
Stepping up when necessary
by Philip on 03/09/2020I went in because I had been stranded with a dead battery. Since it was under warranty, I called Honda, who sent a service to jump my car. I drove straight to First Texas. After the preliminary check-in I was told it was going to be 2… 1/2 hours! I did not agree with that and said that I was forced to bring the car in because of the loss of use of the car. It was not as if I had driven up and asked for an oil change or for my tires to be rotated. For that I would expect to wait. But when there is a failure of something on the car that should be given priority. I expressed as much to my technician, Zack Clarke. Then, just a few minutes after I sat down in the waiting area (one of the nicest around, I might add), Zach came in and told me he had expedited my car, the batter had already been tested (failed), and a new one was being put in. I couldn't thank him enough for prioritizing my car and doing, what I thought, was appropriate for the situation. THAT is customer service! I was out of there within the hour.Thanks so much for allowing us to assist, Philip! We're always here to help and the feedback of our customers is incredibly important to us. We're happy to see that your Technician was able to take action for you swiftly. :) Take care and we look forward to seeing you next time. -The Team at First Texas Honda
Excellent service as usual.
by MikeS on 03/09/2020I called in on Friday wondering when I could get an appointment for a state inspection for my car. I was told that there were no appointments available but I could bring the car in without one. I arrived at 8:30, was told it would be a… couple of hours before they could inspect the car and, that's in fact how long it took. I don't think I've ever had an estimate that accurate. I spent the time in the excellent Continental Cafe and listening to a live guitar performance. I just didn't get any better than that.Mike, we want to thank you for choosing us! Our staff aims to deliver excellence, convenience, and speed, just as you witnessed. Thanks again and take care. -The Team at First Texas Honda
Service Representative
by Carvas on 03/08/2020A J does a great job keeping you updated while your vehicle is being serviced and tells you what else needs serviced with your vehicle. Great job A JWe are glad you had a great experience here with us as a result of AJ's diligence. :) Let us know the next time we can welcome you back to assist. -The Team at First Texas Honda
Great experience
by Shawn on 03/04/2020We knew what we wanted and Isaac and Scott helped us get it done.Shawn, congratulations on scoring the perfect new set of wheels! Thanks so much for choosing us and take care. -The Team at First Texas Honda
First Texas Honda Service Dept.
by Paul on 03/02/2020Chris is THE best!!! Service has always been fast and efficient. No problems whatsoever!Your praise means the world to us, Paul! We've always made it a goal to have staff members like Chris who are passionate about serving our customers. :) Thank you so much and see you next time. -The Team at First Texas Honda
Honda Fit Service
by Nelsons on 03/02/2020Kudos to Fred Mathis. Great service rep.You are so kind! Thank you for choosing us and we'll see you next time. -The Team at First Texas Honda
Great Service
by Jason on 03/01/2020My Honda Van was handled promptly and I was given a loaner. The Service department was easy to talk to and I always knew the progress of my Warranty recall work.Jason, thanks for allowing us to assist! Be sure to let us know the next time we can help and thank you for sharing. -The Team at First Texas Honda
Helpful and accommodating
by DianeT on 02/19/2020Anthony worked with me through my son-in-law as I was having my car repaired while I was out of town. I appreciate his help with a loaner vehicle and his explanation as to what repairs I needed and suggested work for the future.Diane, we're always here to help. :) Thank you for choosing us and don't hesitate to give us a shout the next time that we can assist. -The Team at First Texas Honda
Best service
by Prometheus on 02/13/2020The service is always great. The employees are very friendly and helpful and informative. The addition of video games in the waiting area is a great idea. My car was ready before I was while playing video games.Great Service
by A1ServiceFeedback on 02/11/2020Service was quick and easy. All checkups were explained to be up front.Thanks for choosing us! Delivering thorough maintenance and transparent customer service is something we're known for. :) -The Team at First Texas Honda
First Texas Honda
by Deb on 02/10/2020I brought in 2007 Pilot to have problems analyzed. A loan car was given to me while my car was being 'inspected'. A complete list of work needing to be done & $estimates was given to me. The service advisor was very straight forward on… what was a safety issue and order of importance. I returned 'loaner' with no charge & said I had to deliberate. Very professional and cordial. Regardless of what I decide, I will use First Texas Honda in future.Deb, we are happy to know that everything went smoothly. It's always our goal to deliver the best possible experiences. Thanks so much for choosing us—we're always here to help! See you next time. -The Team at First Texas Honda
friendly technician Iven
by HuamingHu on 02/07/2020He fully informs me what's going on; price ahead; response my question professional.Thanks for the excellent review! We work hard to provide a superior experience and we're proud to know that Ivan delivered. Thank you and take care! -The Team at First Texas Honda
Ridgeline service
by Skykingtx on 02/06/2020Professional treatment. Work finished by promised time. Kept informed of status during service.We're happy to know that everything that we promised was delivered. :) Thanks for being our guest and we'll see you next time! -The Team at First Texas Honda
Excellent service
by John on 02/04/2020Excellent and thorough service performed in a timely manner.It's our mission to deliver prompt and thorough service! Thanks so much for taking notice of our efforts, John. We look forward to seeing you next time. -The Team at First Texas Honda
Regular maintenance
by EE on 02/03/2020Good service and quick.We're proud to provide speedy yet thorough service to our guests! Thanks so much for choosing us and we'll see you next time. -The Team at First Texas Honda
Owner
by Rodsterman on 01/30/2020Chris was great... he kept me informed and provided personal attention to detail. The condition of my Ridgeline was perfect, clean and running great when I drove off ahead of schedule.Thanks so much for the praise! We're thrilled the staff and service have been nothing short of perfect. -The Team at First Texas Honda
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Jena, thank you so much for the wonderful feedback! We're delighted to see that our team delivered an experience worth bragging about. We appreciate your support and hope to have the opportunity to serve you in the future! :) - The Team at First Texas Honda
by First Texas Honda on 05/02/2025