First Texas Honda
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service Rating
Need more explanation
Written byon 06/28/2025
I need more explanation on recall did not cover AC fix. Over-estimate on services. I feel like I got ripped off throughout now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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First Texas Honda on 07/09/2025
Dealer Response
KC, thank you for taking the time to share your feedback. We're sorry to hear that your recent experience left you feeling this way—that’s certainly not the standard we strive to uphold. Unfortunately, without a first and last name associated with this review, we’re unable to locate your visit details in our system to better understand what happened. We’d appreciate the opportunity to speak with you directly and clarify the concerns regarding your recall and service estimates. Please feel free to contact me at Jason.Kelly@firsttexashonda.com so I may better understand your experience. Thank you again and I look forward to your email. - Jason Kelly, Service Manager
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