Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
by Sashi K on 02/01/2025Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.Ruben Gallegos salesmen
by Moises.J on 04/23/2024Been working with Ruben for years always honest and willing to work with your budget and payments.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Experiencia en autonation toyota
by Alain Marín on 03/29/2024Muy buena atención de eric lopezHola, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. Si alguna vez necesita ayuda, llámenos. ¡Feliz automovilismo!
I appreciate Andres' no pressure help.
by Nubz54* on 03/26/2024I was bringing my 14 year old Prius in for maintenance and thought I'd check out what's new. Andres greeted me in the sales department and while I advised upfront I was in no hurry to purchase a car, he still showed me around and let me… test drive a couple vehicles. Total no pressure, just there to help. In the end we did buy a RAV4 Hybrid as the Prius was getting old and expensive. There was a mild glitch in that we weren't advised up front there is a limit to how much we could put down with a credit card. We now have extra money on our credit card. No big deal. Andres has also answered my follow up questions in a timely and friendly way. I'm glad it's not "Sell it and forget it".Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car, faulty seat belt, no help
by I lost time and money to auton on 03/19/2024Expensive car, brand new. Driver's seat belt is broken. Lied to, nobody ever called me back or tried to help. Sales agent went m.i.a. after the sale was complete. don't get a car here, they don't inspect them and then if you need help they… ignore you. Im being forced to drive in a car with no seatbelt 3x instead of one bc they refuse to order it before i come in. Waste three days instead of one bc they lied that they would call me back. Avoid this shamHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Salesman Top Notch!
by Evelyn Bil on 03/12/2024From start to finish the overall experience was great. Normally you feel the pressure from the salesman but Alex make the experience pleasurable and knowledgeable about the cars.Hi Evelyn, we're happy you found Alex to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought my new tundra at Autonation Toyota
by Joaquin on 03/03/2024I had the best experience at Autonation Toyota. I have purchased several vehicles there because of their first class operation. They truly want you to be satisfied with your buying experience.Hello Joaquin, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Good service
by Tanya on 02/20/2024I recently bought a car and it was a good experience. My salesman was Constantine Volynets, and I am more than satisfied with his help and the after purchase recommendations. I would definitely recommend this dealership.Hi Tanya, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
owner
by Boyce1933 on 02/05/2024It took too lone after agreeing on the price. We it took four hours after the agreement before we could leave the dealership.Hi, thank you for taking the time to leave us your honest feedback. If you'd be willing to provide more feedback, please reach out to us at (512) 518-6900 so we can assist you further.
Extrimly Good Service
by Melinda hern on 02/04/2024Danny Tercero was so good he answer all my question and he did everything he could to get us approved I will 100% recommend Him And this AgancyHi Melinda, we are so happy to read such a great review about AutoNation Toyota South Austin! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Vehicle Purchase
by Bkjones4235 on 11/29/2023Ed and Abby at Autonation were great to work with. We had been looking for a new 4Runner for a couple of months and both of them were clear and upfront on the vehicle price and beat every dealer between San Antonio, Houston, and Austin.… They were very fair on the trade in price as well. Would highly recommend purchasing a vehicle from them.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Hung Pham
by HP and wife on 11/30/2023We went through a couple dealer around Austin and looked for a new Toyota RAV4 They told us that they don't have it in stock if we want to buy it we have to wait at least 2 weeks and the price is kind of high compared to the RAV4 we bought… from AutonationHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New RAV4 LE Hybrid
by CowboyGuy on 11/26/2023Salespeople and finance people were very friendly and helpful. I am a very skeptical buyer; especially when it comes to auto dealers. Surprisingly, I believed all our dealings were fair and honest.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bad service from sales man and his manager
by Arnold Ntaga on 11/16/2023The worst dealership you could ever get a car from. The sales man lied to me and sold me a car that had and accident and they refused to fix the sensors and wheel bearing as well. They sold me a mess. Really disappointed would never… recommend anyone.Hi Arnold, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Buying my RAV4 Hybrid
by Katy Nail on 11/09/2023I had a great experience at AutoNation Toyota in Austin with purchasing my new RAV4 Hybrid. Susana Cervantes sold me the car while Melissa Davis did the paperwork. It was such so pleasant and professional. I appreciate that.Hi Katy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Extremely bad problems with the dealership
by rosesylace on 11/03/20231. Am not sure if it was the manager, the owner, or the assistant manager told us that all prices were fixed. Yet we'd been shopping in the area where we live and up north and this same policy did not apply at those dealerships! 2. During… the paperwork process I had to lend the saleslady my driver's license. Then the license went missing for about 2 hours to my recollection. If I had not been stubborn about not leaving the dealership, I would guess that my license could have ended up with an illegal or on the way to Mexico that same day. The manager and the sales lady have two completely different explanations for its disappearance. What the sales lady didn't know is that I had worked with copy machines off and on for over 40 years. I rejected her explanation. 3. I had to go to the financial officer more than once to resign paperwork. The service department had recorded the mileage incorrectly. 4. The service warranty was advertised in LARGE letters for seven years. That was not what was given on my contract. False adverstising! 5. We checked the tires before we bought the vehicle. We both knew they were in poor shape. I asked for new tires and the manager laughed it off as a joke. It was not a joke that within the week two tires blew. AND this supposedly passed state inspection? I'm concerned about that inspection. 6. Our plates were to be mailed to us because of the distance where we lived. I had to call about the plates and someone there told me that the sales people rarely or never actually contact them beforehand with that information. 7. I received an email from the service lady asking if we had any questions. I asked a question. She didn't bother looking at my email then. In fact it wasn't until she asked me to recommend her to my friends that I told her no way and one of the reasons was that she never opened nor answered my first email! 8. We still haven't received the title. I knew it was supposed to be mailed by the state but this late??? I am really concerned. 9. There is more, but I just wanted to say that if there was a no star rating, this dealership would have been given a no-star by us.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
My 2022 Toyota Sienna
by JDBond sr on 10/20/2023My experience was unbelievable. Salesman Richardson literally took me by the hand. He showed me the perfect vehicle. He got me through the financial maze.. He demonstrated the fully loaded Sienna to perfectly so I could use every feature..… He handed me 2 sets of keys. He wave bye as I drove off the lot. He was phenomenal and professional in every way. Thanks Toyota nation for a beautiful experience. . JBHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Another Toyota!
by TexBlondie on 10/19/2023This is the 3rd vehicle I've purchased from AutoNation Toyota. The transactions are efficient and I don't need to waste time haggling. I get an idea of what I should pay for the vehicle from various internet sources and try to keep within… my budget. I've found this dealership to be closest so far.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Bad sales experience
by Daniel Oliva on 10/13/2023I was in communication about a car I liked and wanted to buy, I already had the car loan pre approval, which it was sent to verification, the sales person said it was ok, when I arrived to the dealer they took several hours, and at the last… minute they said the pre approval I had was not good and I had to take a financing with Toyota telling me I could canceled and use another loan. In addition, it was promised mats for my 4runner and they have never arrivedHi Daniel, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (512) 518-6900 so we can work towards a resolution. We look forward to hearing from you.
Excellent service
by Errnter on 10/13/2023I recently purchased a vehicle at autonation Toyota. I had an excellent salesman, Jeff Pickens, help us. He was so very knowledgeable and helpful with our experience. He took his time and showed us several vehicles and helped us make the… perfect decision. I would highly recommend buying a car here.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Kudos Eric Cruz and David Martinez
by Vamshi on 10/04/2023I recently purchased a Toyota Rav4 from your dealership, and I can't say enough about how pleased I am with the overall experience. The professionalism and competence of your sales crew were clear from the time I stepped through the doors.… They gently walked me through the various models, addressed all of my questions, and made certain that I made an informed decision. The well-kept and pleasant ambience of the dealership also contributed to a pleasurable car-buying experience. The brilliance didn't end with the transaction; your service department's post-purchase help has also been outstanding. Minor difficulties were immediately resolved, reinforcing my faith in Toyota. Finally, my visit to your showroom was a great testimonial to your dedication to client pleasure. My new Toyota has exceeded my expectations. I heartily suggest your dealership to anybody looking for an unforgettable car-buying experience. We are grateful to Eric Cruz and David Martinez for making our experience so wonderful.Hello Vamshi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025