Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
by Sashi K on 02/01/2025
Buying a car from this dealership was super easy ! thanks for all the help Rito, Polyana and Charlie.
440 reviews
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Not Trustworthy
by Citizen on 06/30/2019I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the… same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 220-3616. We would appreciate the chance to turn your experience around.
CarMax bought my ride
by Da shushu on 05/29/2019updated 06/06/2019Very professional and simple. The entire process took 90 min and I left with a check. Good experience.Hello, thank you for taking the time to let us know about your experience! We're so pleased to hear that everything was completed quickly and to your satisfaction. We hope that you have a wonderful day!
Service review
by linda P. on 05/03/2019Matt was excellent in his care from entrance to exit. He clearly explained each recommended service and cheerfully retrieved my phone that I had left in my car.Liz Lopez Rocks!!!!!
by jjess_lyn on 04/16/2019updated 04/23/2019Super helpful, friendly, advocate for the customer, good recommendationsThank you so much for your positive comments about AutoNation Toyota South Austin! We look forward to your next visit! Take care!
Get other quotes
by BrokeonRpair on 04/11/2019I had a lot of work performed on my car. I went in for one thing but the sales person convinced me to do many others, which I was uncomfortable doing but I felt coerced and backed into a corner like there was no other option. I don't like… feeling that way especially when Toyota was not going to help me out in costs. I still don't understand how spark plugs could cost $250. I looked them up and it's $13.20 each. That is quite a difference! The sales person said my rental would be deducted from my invoice. He went on vacation and didn't tell me he was going on vacation. I had to explain to a manager that was the agreement. It took a while but the manager finally agreed--thank you. The quote was not completely itemized. Labor cost more than parts. How do I know if everything was done? I don't. I know my main problem was fixed but unsure of everything else.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-3616 -- we hope to hear from you soon.
Maintenance
by Pamiam1 on 03/06/2019updated 03/14/2019I have bought Toyotas from this dealership for over 20 years and had all of my maintenance done there. They are efficient, explain everything, and I have never had a bad experience there. Highly recommended.We are ecstatic with your strong recommendation of our location. If you ever need help, just give us a call. Happy motoring!
Oil change and service check
by Adrian C on 03/07/2019Went in yesterday morning for a service check and oil change. Had the pleasure of having Wes Peterson assist. Prompt and concise. This is my first new vehicle and look forward to continue using the service center.Went in for oil change
by Michelle on 12/13/2018I went in for an oil change at my lunch break. At first I was a little disappointed that it would take longer than usual to get my car serviced, but Tony was so nice that I went ahead and waited. I was glad he explained what my car needed… but was understanding that with the holidays I was unable to pay for everything to get fixed. I will most likely return to get these things serviced once I recover from the holiday spending.Tundra service at 100,000 miles.
by Tundra owner on 11/23/2018updated 11/30/2018Tommy did a great job. Knew the truck and was clear in his recommendations.State inspection
by Liliana h on 11/23/2018updated 11/30/2018Service was great! Was in and out in a reasonable time!Just purcahsed a 2018 Prius Prime
by The V family on 09/03/2018updated 09/11/2018Friendly sales staff. Listened to my preferences. Gave us time to talk privately and make decisions without pressure. We test drove one day, thought about it and came back 2 days later. Communication with the salesman was easy and he… answered all of our questions in person and via text. And, our car arrived earlier than expected which was a wonderful surprise. Required paperwork was time consuming - ugh. Great experience overall.Autonation Austin Toyota
by Outoftowner on 08/03/2018updated 08/10/2018Worked me in at the last minute for oil change that was botched by a quick lube outlet and critical before cross country trip.Customer service
by Sandra Uribe on 07/26/2018updated 08/06/2018Great customer service and I will strongly recommend this dealer to anyone thank you Eric Lemacks for taking your time to help me.Quick Oil Change
by Sandoval_JR on 07/31/2018Service was quick. Joe got me checked in and out. Awesome !!Tacoma service
by Terlingua on 07/04/2018Autonation staff are consistently friendly, informative, reliable, and efficient. I have dealt with them for 3 years and never been disappointed.Routine Service
by MPritchett on 07/02/2018Excellent service and attention to detail,Great experience
by RAYOUNG76 on 04/29/2018updated 05/22/2018I went to AutoNation Toyota in Austin to have them look at a used car I was considering. While I was there I started looking at new cars online and saw the price difference between a new car and the car I was considering wasn't that far… apart. I asked sales person Elliott Loving about making a deal work and within a few hours I purchased a new Toyota 4Runner for a great price with an excellent interest rate. I can't give a higher recommendation to Elliott and AutoNation.I'll be a back
by Jose147147 on 09/14/2017updated 09/25/2017totally thought I was going to be there for a very long time. But these guys mean business and Mark was very professional. Mark took care of me from beginning to end and was able to give me all the information needed without hesitation.… Keep up the great work Mark!Decent service can be improved a lot
by ahendre on 03/13/2017The dealership is good. My salesman was also great. But they lack communication amongst themselves (the finance, sales and service departments). I needed Mud flaps fittened to my car and for one small thing I had to visit 4 times. The… service and parts guys have got me frustrated. Didn't expect this from them. Even to get my finance approved I visisted 2 times and both times I waited over three hours. I had called before I went and they said everything was ready but when I went it wasn't and my sales guy didn't know what the finance was upto. This was my first car so my overall experience was good. But in general they are all behind you until you agree to buy the car and then they don't hold things that tight.Great place, friendly, honest, competent.
by cauthenb on 01/03/2017updated 01/13/2017This dealership always does a good job and takes good care of me as a customer. They are honest and tell you what your vehicle needs urgently and what can wait. I have always had a good experience with this dealer and my truck runs better… after I take it there.Jared Jones
by BarbaraGlunk on 12/28/2016updated 01/05/2017I think Jared was very nice, however, I had to wait almost an hour to get an estimate, I think estimates shouldn't take that long, should be able to be done immediately. Than wait another 2 hours for the service. When the car was ready I… paid at the desk and the girls there were very unhelpful. She said my keys should be coming up. I said my car is right there, maybe the keys are in the car, she said "oh no they never leave them in the car". When the bill comes up the keys should be with it. After waiting another 15 minutes, I decided to check the car, guess what the keys were in it. So another wasted 15 minutes. If the keys don't come up right away those girls should have been looking for them for me, instead of having me wait. So again Jared nice, estimate slow, no idea how long the service would take, no estimate on that time and the girls at the front desk were worthless. I had the wheel well insert, that online is $25-75 you guys charged $110 then charged me an outrages fee to pop it in. It cost me $250 for that and a filter with my oil change, ridiculous.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025