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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

2 out of 5 starsservice Rating
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Written by BrokeonRpair on 04/11/2019

I had a lot of work performed on my car. I went in for one thing but the sales person convinced me to do many others, which I was uncomfortable doing but I felt coerced and backed into a corner like there was no other option. I don't like feeling that way especially when Toyota was not going to help me out in costs. I still don't understand how spark plugs could cost $250. I looked them up and it's $13.20 each. That is quite a difference! The sales person said my rental would be deducted from my invoice. He went on vacation and didn't tell me he was going on vacation. I had to explain to a manager that was the agreement. It took a while but the manager finally agreed--thank you. The quote was not completely itemized. Labor cost more than parts. How do I know if everything was done? I don't. I know my main problem was fixed but unsure of everything else.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Autonation on 04/23/2019
Dealer Response
Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-3616 -- we hope to hear from you soon.
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