Vandergriff Honda
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Customer Reviews of Vandergriff Honda
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99 reviews
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another bait and switch
by sewingnana on 07/14/2013updated 06/06/2025don't not ever deal with this dealership , for they will pull a fast one on you and not honor anything they told dearing your closing, they will also ask for their new car back which they did with me. and now I am calling for my tags and… other items that went with my trade , and funny they want return any of my phone calls. that's what vandergriff doesmto the handicap . what a shame that they are like this at all and getting away with it . they should be closed down and not allowed to do businessmin the great state of texasBait and Switch!!!! HORRIBLE CUSTOMER SERVICE!!!!
by amberlyly on 03/27/2013updated 06/06/2025HORRIBLE SERVICE!!! 1st they messed up on my contract causing me to come back to the dealership to resign....then promised me 2 years worth of free oil changes due to the inconvience...then found out they actually charged me for it and hid… it in the contract. I have called over and over regarding and they will not call me back!!!!!!! This is my second vehicle I have purchased from them, first time was great, after this time I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM EVER AGAIN!!!Great Dealership
by maryjf on 06/15/2012updated 06/06/2025The salesman that I worked with Patrick was very nice, not pushy and answered all my questions that i had. I told him that i didn't want to buy a car right away and he still took the time to show me the car and didn't rush me. I ended up… buying from him by the end of the night because he was so helpful and nice. The manager was even helpful as well, and the finance person that did the paperwork made it a smooth process. I already recommended my friends and family to come here and buy a Honda.Excellent!
by versuz on 04/21/2014updated 06/06/2025My husband and I bought our second vehicle from Vandergriff Honda. Mr. David R. did an excellent job in working with us finding the right vehicle. We got a good deal and drove home our new 2014 CRV. We love our Honda Accord and… CRV!Vandergriff Honda also has a great customer service at their express service center. If you are looking for a good, reliable car and dealership with excellent customer service, go to Vandergriff Honda and don't forget to ask for David R.My 2012 Xterra free service review
by teresalangley on 10/14/2013updated 06/06/2025I bought my 2012 Nissan Xterra from Vandergriff in January 2013. I took my vehicle in for free 1 year maintenance on 10/9/13. I asked for an oil change, tire rotation, and brake check due to high pitch squeal when braking. Mike S. was my… service advisor and he was excellent!!! He said it would be about an hour and it was. When it came time for me to retrieve my vehicle, Mike told me my free maintenance covered 1 year or 16,554 miles and that I had 17,717 miles on my vehicle. At first I thought, great I am going to have to pay a fortune, and then wondered why he did not tell me before servicing the vehicle? Mike then told me not to worry that Vandergriff was going to cover the costs and thanked me for my business. I was so thrilled with my service as well as my advisor who also referred me to a Nissan dealer to get my brakes checked since the vehicle is under manufacturer warranty. I would definitely suggest this dealership for buying and servicing a vehicle. Thanks to Mike and Vandergriff. Keep up the great customer service.Honda CRV
by akhamilton on 08/27/2013updated 06/06/2025Outstanding customer service by Charlie E. and his staff! I have credit challenges and was not treated any different than someone with A+ credit. Michael went out of his way to make sure all of our needs were met. I would recommend… Vandergriff Honda to anyone who is the market! Ask for Marcus or Michael in preowned!Five Star Salesman
by dave_v on 10/01/2012updated 06/06/2025I have purchaced four cars from your dealership, Vandergriff Honda. All of the cars have been very nice, good running cars that lasted a long time. I Recently purchaced my fourth car from you, a 2012 Honda Accord and I love the car, I… enjoy my commute where ever I am going. I wanted to let you know how lucky you are and how fortunate I felt about having Khoi N. as my sales person. Khoi made me feel very comfortable and important as a return customer. I know he works for you, but there is no question that he was working for me to get me the car I wanted and the payments as well. I could go on and on about what a great job Khoi did for us, you and me, but Ill show you instead by coming back the next time I am looking for a car. Ill ask for Khoi, no question about it. If there is a reward or recognition program you have for excellance, I would like to highly recommend Khoi for first prize. Khoi gets all fives from me. If you have questions for me about Khoi or your dealership I would be happy to answer them.Great Job Robert W.
by stacie4 on 09/19/2012updated 06/06/2025Rober W. was really Great!! He took care of me getting a good deal. The car was clean, had a full tank of gas and the service was spectacular!!Vandergriff Honda Quick to help
by 16hondaguy16 on 10/29/2012updated 06/06/2025Drove in late on a Thursday with head light issues. I was greeted by Mike S. who was very nice in informing what I had overlooked. I had been trying to change the wrong bulb with the wrong bulb? He was able to determine quickly that the… socket connections were slightly loose from possible road vibration. After he secured all the connectors...turns out all my lights were working and I didn't need any bulbs replaced just yet. He had me all fixed up in a few minutes and he said all I owed him was a hand shake. Thanks Vandergriff Honda and Mike for helping me again in a pinch.We appreciate you sharing your experience with us. Knowing that Mike provided you with great service is wonderful. We truly appreciate your business!
Great Customer Service
by blackuk22 on 06/15/2012updated 06/06/2025I am very glad I came to Vandergriff Honda. I was helped by Khoi Nguyen and he definitely knew what he was doing and is very knowledgeable. He knew the answers to my questions and helped find the right car for me. I also can't forget to… mention Brandon, Dustin, and Yuni for their great customer service and teamwork. It was like everyone was dedicated to helping me get a good deal. This was a much different experience from what I have been through in the past at other dealerships. I am going to tell all my friends and family who need a car to come to Vandergriff Honda.Awesome
by rob224 on 07/31/2012updated 06/06/2025Van can do it !really willing to work with you and if they give you a price it's the price no bs like othersGreat Sevice
by livelaughlov on 09/09/2012updated 06/06/2025Jose Zepeda was an excellent express advisor, very nice, explained everything to me, and work was completed in a decent time frame....Thank You Again...C U Soon!"You wasted my time" -car salesman
by kaciemichelle on 06/20/2012updated 06/06/2025Vandergriff Honda is a doing a promotion right now "Like it or Leave it". On Saturday, I went in to look at leasing a new CRV. After 7 hours of dealing with Ruben Stephanian, I left with that promotion and the option to return the car on… Monday if I wanted to back out of the deal. When I returned on Monday with my father to return their car and to leave the deal, I was treated like scum. They argued with us in the lobby in front of customers, said that I owed them a reason which I do not, and then Ruben's exact words to me were "I wasted my time on you. I have a family to feed and I could have been selling cars. Instead, I wasted my time on you." He then procceded to agressivley snatch the car keys out of my hands and walked away mumbling all sorts of things. I felt very uncomfortable, and disgusted. I have NEVER had a car salesman treat me the way that he did. When I called the GM the next day to explain to him what had happened, he promised me the problem would be taken care of. I would NEVER send someone over to Vandergriff to buy a car. Apparently, customers are a waste of their time. If you are looking to buy a Honda, go to Frank Kent. They are wonderful, honest and so kind.Dear Kacie Michelle, Thank you for your feedback. We appreciate all reviews as it helps us improve our dealership. I am truly sorry to hear of your experience with our sales department. I would like to discuss the issue in more detail if you could call me at your earliest convenience. Thank you, John Ellis GSM Vandergriff Honda
stacey renfro's experience at vandergriff honda
by staceyrenfro on 04/20/2012updated 06/06/2025The salesman Ruben S.was very help full in answering my questions. He also helped me with filling out all the paper work. I told him what i was looking for and he went to the back of the lot and got a car that had just been traded in and we… went for a test drive and that was the car i was looking for. That was on Monday and i took the car home on Wednesday and i am very pleased with the purchase i made.My 4th Accord
by dustyp9 on 05/11/2012updated 06/06/2025I love this place. They are always helpful and I get the car I want every time. The Accord is a great car for my wife because it is worry free. I can trust she will get to her destinations without a mechanical failure.gen 1 Insight service
by pcravener on 06/20/2012updated 06/06/2025Chris Gonzales, who has been my service adviser for several years, does an outstanding job of managing maintenance for my 2006 Insight. I have learned that his recommendations are trustworthy. For example, he suggested throttle body… cleaning though that was not listed in the manual as a routine maintenance procedure. I agreed, and he was right: the car ran just that little better. Recently, the check engine light came on, with a blinking drive light. Chris and the service technicians spent more that a week trying to track down the real problem because the only error code the Insight showed did not seem to fully explain the situation. (And Chris is funny, too. At one point, he said "this car is kicking my butt".) In the end, they succeeded. The car is now getting good mileage and re-charging properly, running smoothly. Hybrids are complex, and until recently, Vandergriff didn't even sell them. I know this for a fact, because I had to go out of town to get my last two cars, both hybrids, because I was not able to get either the Civic hybrid or the Insight from Vandergriff. My experience was that Vandergriff sales department doesn't order in cars they don't have in stock, and they for sure were not going to order one for me that had to be shipped from Japan. Even then, before their dealership sold them, the service guys knew how to maintain hybrids. I've been impressed with integrity and competence of my advisers -- currently Chris Gonzales -- and the service technicians, and recommend them to anyone.Service
by simone6 on 06/17/2012updated 06/06/2025As always the work was done and my vehicle was back on time. Benson Chanthirath takes the time to get to know the customers and their needs. Thank you Benson for all your hard workAwesome Experience!!
by lisalu39 on 09/19/2011updated 06/06/2025The whole team at Vandergriff Honda was wonderful!! I just purchased my second car from them!! Keep up the good work guys!Awesome Experience!
by bryankm59 on 11/01/2011updated 06/06/2025Please see Roger in sales at this dealership! I was ready for a miserable experience and it turned out it was a quick, enjoyable one. Great place to buy a car!!!!!Tarnished Reputation
by sc76017 on 08/14/2011updated 06/06/2025I went to the Dealership with my stepdaughter and after test driving the vehicle we sat down to discuss price. the price qouted online was almost 8 grand less then the initial offer sheet. I was a dissapointing experience and since I know… the Vandergriff Family, I can surely say that they would have been ASHAMED.2012 Honda Pilot
by cwilhelm on 01/10/2012updated 06/06/2025My wife and I purchased new Pilot from Vandergriff Honda a couple of weeks ago and had such a wonderful experience we wanted to share it. Our Salesmen was outstanding, everyone was so friendly and helpful. We are NOW a Honda Family!!!!
About our dealership
Thank you for your comment. Any and all customer feedback is appreciated by us here at Vandergriff Honda as it helps us to identify specific areas for improvement. The situation you have experienced with your vehicle purchase is undoubtedly unfortunate and not the kind of incident that we anticipate any of our customers to encounter. Please contact us at your earliest convenience as we would like to discuss this with you in further detail. Regards, Vandergriff Honda
by vangriffhnda on 03/28/2013