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Vandergriff Honda


1104 W I-20, Arlington, TX 76017 (map)
Today 8:30 AM - 10:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
"You wasted my time" -car salesman
Written by kaciemichelle on 06/20/2012
updated 06/06/2025

Vandergriff Honda is a doing a promotion right now "Like it or Leave it". On Saturday, I went in to look at leasing a new CRV. After 7 hours of dealing with Ruben Stephanian, I left with that promotion and the option to return the car on Monday if I wanted to back out of the deal. When I returned on Monday with my father to return their car and to leave the deal, I was treated like scum. They argued with us in the lobby in front of customers, said that I owed them a reason which I do not, and then Ruben's exact words to me were "I wasted my time on you. I have a family to feed and I could have been selling cars. Instead, I wasted my time on you." He then procceded to agressivley snatch the car keys out of my hands and walked away mumbling all sorts of things. I felt very uncomfortable, and disgusted. I have NEVER had a car salesman treat me the way that he did. When I called the GM the next day to explain to him what had happened, he promised me the problem would be taken care of. I would NEVER send someone over to Vandergriff to buy a car. Apparently, customers are a waste of their time. If you are looking to buy a Honda, go to Frank Kent. They are wonderful, honest and so kind.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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vangriffhnda on 07/05/2012
Dealer Response
Dear Kacie Michelle, Thank you for your feedback. We appreciate all reviews as it helps us improve our dealership. I am truly sorry to hear of your experience with our sales department. I would like to discuss the issue in more detail if you could call me at your earliest convenience. Thank you, John Ellis GSM Vandergriff Honda
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