Vandergriff Chevrolet
Customer Reviews of Vandergriff Chevrolet
Review type:
Vandergriff Chevrolet
oil change
by allison on 05/26/2025reminder text was very heplful and everyone is professional and courteousAllison, thank you for your wonderful feedback! We are thrilled to hear that our reminder text service was helpful and that our team's professionalism and courtesy made a positive impression on you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!
Vandergriff Chevrolet
by Rangel2025 on 03/26/2025Well organized dealer locationThank you for your feedback! We're glad to hear you found our dealership well-organized. We appreciate your support and look forward to serving you again!
Guess service
by Cartrell on 03/16/2025I received great customer service. I gained a well-rounded understanding of my vehicle needs.Thank you for your feedback! We're glad to hear that you received great customer service and gained a clear understanding of your vehicle's needs. We appreciate your trust and look forward to assisting you again in the future!
Sales associate and finance manager
by Zcflores on 02/10/2025All went as told over phone. Great staffThank you so much for your 5-star review! We’re thrilled to hear that everything went smoothly and that our sales associate and finance manager were able to meet your expectations. We truly appreciate your kind words and are so glad you had a positive experience with our team. If you need anything in the future, don’t hesitate to reach out!
Easy and smooth purchase
by Taylars on 01/05/2025My husband and I had been in contact with a salesman over text and once we agreed on a price we drove from Oklahoma to Dallas to purchase the car! There were no surprises when we got there and everyone was so nice!We are thrilled to hear about your exceptional car-buying experience, and we're especially appreciative that you traveled from Oklahoma to Dallas to purchase your vehicle. We understand the significance of such a journey and strive to ensure that every customer feels welcomed, respected, and confident in their decision. Our team takes great pride in maintaining transparent communication and delivering a smooth, surprise-free purchasing process. It's rewarding to know that our commitment to clear, honest interactions made your experience positive and that our staff's friendliness made you feel comfortable throughout the transaction. Thank you for sharing your story and for choosing our dealership. We appreciate customers like you who recognize the importance of straightforward, courteous service. We look forward to continuing to provide exceptional experiences for you and your family in the future.
Purchase Satisfaction
by Michael on 12/29/2024Process was generally easy, even with the price negotiations. Alfredo was pleasant and helpful in the process. New vehicle was ready as promised.Thank you for your positive review! We're glad to hear that the process was generally easy for you, and we appreciate your acknowledgment of Alfredo’s pleasant and helpful approach during the price negotiations. It's great to know that your new vehicle was ready as promised. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and hope you enjoy your new vehicle!
Oil change
by dorothy on 10/31/2024took my car for oil change and Joseph was great and assisting me and taking care of the car like he said he would. I am very happy with the service and the people that work there. I would never change I have been a customer for almost 20… yearsThank you for your wonderful review! We're so glad to hear that Joseph took great care of your vehicle and provided you with excellent service. It means a lot to us to have loyal customers like you for almost 20 years. If you need anything in the future, don’t hesitate to reach out. We look forward to continuing to serve you!
I also will not be returning to Vandergriff
by Lisa Williams on 09/26/2024first as much as they talk their heads off don't buy the extra insurance package. If they tell you, you can cancel they lie! You might be able to cancel but you might have to argue a full year and still not get your refund back and then you… won't have package and no money. Before you sat it, that's all I wanted is for the payment to go to the car payment. 2 Be sure to get all paperwork sitting finance desk. There were lots of things in the contract I did not know about extra charges, financing at an all-time high. When a company gets you financing it should be the best financing as possible. GM financing at Vandergriff does not do that! They take your perfect credit score 820 and act like its something not there and are convincing. They give you financing at 6.99 it states but other sites that its really 7.5 financing and you can never get them to talk to you when there is a problem, they just keep passing the buck and never admit there is a problem..Thank you for sharing your experience with us. We sincerely apologize for the frustrations you’ve encountered regarding the insurance package and financing process. It’s clear that your expectations were not met, and we understand how important transparency and communication are when making such a significant purchase. We want to make this right and would appreciate the opportunity to discuss the situation further. Please reach out to our General Sales Manager, Scott Shedden, at Sshedden@vtaig.com. He is committed to addressing your concerns and ensuring that we resolve these issues as quickly as possible. We value your feedback and hope to have the chance to regain your trust.
I don't believe you I think you were just gaslighting. Due to the fact we are on Edmonds. I don't think it would do me any good to call you. Thank you
Will not be returning
by CatJohnson on 08/26/2024We will not be returning to Vandergriff Chevy due to the excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at 8:50 am for our 9 am appointment… with Cecilia D.—who was unavailable at the time—we were assisted by Daniel P. The test drive and sales negotiations were completed around 10:30 am. However, we waited until approximately 1:00 pm to finalize everything with Jessica in Finance. Finance faced some challenges with equipment, but Paris stepped in to help with printing the paperwork. We were then informed by Daniel that our vehicle was still in PDI and awaiting detailing. This was particularly frustrating as we had been assured that the vehicle would go directly to PDI and detailing after the negotiation was finished. We ended up waiting an additional two hours for the vehicle after completing the finance process. In total, we spent over six hours trying to complete this purchase. In my thirty years of buying cars, I have never experienced such a long wait. The updates from Daniel were inaccurate, and we received only one follow-up from Sales Manager Parks immediately after the purchase, with no further communication during the four and a half hours of waiting. The Sales Manager should have kept us better informed about the vehicle's status. Daniel should have been clearer about the delay, and your service center needs to address why the PDI and detailing took so long. After the sale, Daniel mentioned that we would receive a survey and encouraged us to let him know if we were dissatisfied. I was honest with him before leaving, stating that Vandergriff Chevy had failed us and that we would not be returning. I cannot, in good faith, recommend Vandergriff to others looking to buy a vehicle.Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the issues you faced during your visit. This is not the level of service we aim to provide, and we understand your frustration. To address these concerns and to work towards a resolution, please contact Scott Shedden, our General Sales Manager, at Sshedden@vtaig.com. Scott will be able to look into your experience in detail and ensure that any necessary improvements are made. Your feedback is invaluable to us, and we are committed to making things right. Thank you for bringing this to our attention.
Excellent
by Ms Fedrick on 08/11/2024Professional, informative and quickThank you for your review! We’re thrilled to hear that you found our service professional, informative, and quick. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you need anything else, please let us know!
Very good service at VanderGriff
by CCTexas on 05/26/2024VanderGriff Chevrolet has good mechanics and good servicepeople who provided me with what I needed me for my car.Thank you for your review! We're delighted to hear that you had a positive experience at Vandergriff Chevrolet and that our mechanics and service team were able to provide you with what you needed for your car. Ensuring that our customers' vehicles are well taken care of is a top priority for us, and we're glad to know that we met your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!
Excellent Customer Service
by KentOwens on 03/05/2024Vanderfriff Chevrolet truly understands the importance of integrity and respect. Great staff!!Service Department was polite and professional.
by dgutzmer on 02/28/2024It was my first time using Vandergrift Chevy Service. My service advisor was very detailed and made me feel comfortable. Even though I was just in there for a oil change and tire rotation, I felt at ease with the process. It did take a… bit over an hour, but I was not in a hurry and enjoyed the free coffee. They did a good job on my vehicle and were very friendly to me.Safety issue
by Safety issue on 02/23/2024On Feb 14, 2024, I had an oil change from Vandergriff Chevy n Arlington. I asked them 2 check the status of my battery. I was told they couldn't cuz I had an amplifier hooped up 2 it. Outside of that, I was advised my car was fine. While… driving the next day, I had a blowout. After taking it 2 the tire shop, I was told that the inside of 3 of my tires had worn down 2 the steel belts n could blow at any time. I must replace them 4 safety reasons cuz it's a serious accident risk. I purchased a set of tires cuz my wife or granddaughter ride with me ofter. I couldn't live with myself if I had an accident, n they were injured due 2 negligence or incompetence. My vehicle had 2 b lifted on a rack 2 complete an oil change. Even if it wasn't, I was told my vehicle passed inspection. Incompetence, negligence, or just don't care. Whatever the reason, this is unacceptable n could have ended very badly. I have purchased multiple vehicles from Vandergriff Toyota. I have serviced my vehcles at both Vandergriff Chevy n Toyota. I don't know what the future holds, but this doesn't sit right with me...Very pleased customer
by Richard H. on 02/20/2024Excellent experience buying a new Chevrolet Silverado 1500 from Vandergriff Chevrolet in Arlington, Texas. I highly recommend you do business with them for your next automotive purchase. I traveled approximately 650 miles round trip to this… dealership and am very pleased that I did. I will certainly return to Vandergriff for future Chevrolet truck purchases.Making lemonade out of lemons!
by Safetntx on 02/08/2024We met with Scott initially and he listened to our concerns without trying to discredit or lessen our concerns. Scott then took action and followed up on our concerns, while connecting us with our sales adviser - Isaac. Isaac assisted us in… looking at all of the options in trucks on the lot and was most courteous while we looked. Isaac found 2 possible choices for us, and coordinated test drives of both. While we were test driving, Scott was working with his team to determine if a trade-in was possible. Once we found the truck we wanted, Isaac, Scott, and Cotton worked together to put a deal together we felt was fair (our trade-in, purchased at the same dealership in March 2023, was experiencing recurrent transmission issues, which resulted in us not having the truck for over 2 months, and stranded us in California, even after it was repaired). PJ in finance finished the process by quickly and efficiently completing the paperwork (we paid cash), and handed us back off to Isaac, who completed the delivery of the new truck. We are very satisfied with Vandergriff Chevrolet, and feel they listened to us, and worked with us to remedy what we felt was a very bad situation. We have been loyal Chevrolet and Vandergriff customers since we purchased our first Silverado from them in 2015, and will continue to be loyal customers.2019 Silverado
by 19 Silverado on 09/06/2023Services people up front are outstanding, the mechanics or another thing. I have had bad experience with you all not connecting things back after working on my vehicle, this last incident the mechanic removed bolts to so call change my… transmission fluid which I still think it wasn’t done, and he didn’t replace all the bolts on the shield I have to prevent catalytic converter from being cut, and then tried to say it was like that when I showed up. I installed the catalytic converter shield myself and those bolts were there and you need a special tool to remove them. But, instead of asking me for the tool he tried to remove them and I’m guessing stripped them and cut them off. I will never use this dealership for service and I will let all my Veterans friends and patients at the VA hospital know that your service department can’t be trusted and my experiences.We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's anything specific you feel we can do to make amends, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and providing a better experience in the future.
Vandergriff Collision
by carollk on 04/28/2023My car is beautiful again. Great staff. Great Service throughout the entire Vandergriff family!Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Great
by Selene C on 04/28/2021Everyone was very nice and helpful 👍Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Ethical Service Expected
by Mambicamio on 02/04/2021First of all, I would like to begin by stating that the service was not a nightmare in terms of damage to my vehicle after the tire rotation. This is the only thing that makes me dread the maintenance appointment. I have had terrible… experiences with other dealerships of other makes that damage my wheels with the tire rotation. I have had to have my wheels repaired due to the extent of the damage. Now, with my Chevrolet dealership, the service was (almost) perfect. I wash the exterior of my Tahoe by hand so I know what cosmetic defects it has. I only noticed a small scratch near a lug nut entrance. My Tahoe had the tires rotated. Nonetheless, the correct tool and size were used on my vehicle. I appreciate that very much even though this is something I shouldn't have to acknowledge. I saw that another customer took in a very expensive looking Corvette for service while I was there. Please, I expect my Tahoe to be treated with the same meticulous care as a Corvette and/or their own vehicle. The way I take in my vehicle should be how I am delivered my vehicle after the service is completed. Again, I should not reiterate this request because Chevrolet should abide by its ethical standards at all times with all of its clients.Hello Mambicamio, thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Great Job
by dutch on 01/11/2020Great deal with a knowledgeable salesmanThank you for taking the time to leave us a positive review!
Chevrolet Silverado 1500
Chevrolet Equinox
Thank you for your feedback! We're glad to hear you found our dealership well-organized. We appreciate your support and look forward to serving you again!
by Vandergriff Chevrolet on 03/28/2025