Vandergriff Chevrolet

Today 8:30 AM - 10:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 10:00 PM
Tuesday
8:30 AM - 10:00 PM
Wednesday
8:30 AM - 10:00 PM
Thursday
8:30 AM - 10:00 PM
Friday
8:30 AM - 10:00 PM
Saturday
8:30 AM - 10:00 PM

Customer Reviews of Vandergriff Chevrolet

4.9
Overall Rating
(132)
Recommend: Yes (130) No (2)
Write a review: Sales | Service
sales Rating

Purchase

by Les2007 on 06/06/2018

I had an awesome experience with Vandergriff! I had a salesman name Jocelyn and another young alone with her who was in training at the time. They both were professional and sold me a car in a timely manner. I give them a five Star for their service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

178 Reviews
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service Rating

Speedoterrific

by Chuggingalong on 06/11/2018

Car running like a well oiled machine after the excellent service Received!!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase

by Les2007 on 06/06/2018

I had an awesome experience with Vandergriff! I had a salesman name Jocelyn and another young alone with her who was in training at the time. They both were professional and sold me a car in a timely manner. I give them a five Star for their service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Impressive Salesman

by Trinigut on 05/20/2018

Eduardo Mendez is an excellent salesman, not pushy and was very knowledgeable about all the vehicles I was interested in buying. Helped me get the new car I wanted. Finance guy Cotton was very helpful and treated me and my son well Highly recommend this team Thank you Martina Morales from Lubbock Tx

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Professional Crew

by Chevygal3 on 05/13/2018

The service rep I had was very professional and explained the service needed clearly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Car Buying Experience

by Nancy00 on 05/02/2018

From the moment that I made an online inquiry to the time I drove ,y new car off the lot, I experienced nothing but exceptional service and friendliness. The entire experience was done with ease, and the process was expeditiously executed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Appreciation

by Very_Happy1995 on 04/23/2018

Thank you for just being there when I neeced them.... I feel that my sales rep Juan Angels is an excellent sales person & made me feel verty comfortable during my process of purchasing my new car....& Austin was a very friendly & very good @ explaining all the papereork & signature needed.... I would recommend your dealership to family & friends.... & keep on buying any of my future car's from you all.... Again thank you for a satisfying & very much appreciated experience...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Out of Town Buyers BEWARE!

by kvaughn on 04/22/2018

An offer was made, agreed upon in good faith, and mutually verified in a detailed written quote between myself and Vandergriff's sales representative for the purchase of a new 2018 Chevrolet Tahoe in exchange for two trade in vehicles (a 2008 and a 2015 Tahoe, both in excellent condition). After traveling over 350 miles to Vandergriff with both trade in vehicles, our sales representative informed us that he mistakenly entered inaccurate mileage into their system by leaving off a digit, causing a variance of exactly $5,000 or approximately 12% above the previously agreed upon price. This happened after the inspection of the trade in vehicles by Vandergriff staff. No concerns or contradictions were ever communicated by Vandergriff or its representatives in any form or at any time, including during our time on site, concerning the quality of either trade in vehicle. The mileage on both trades were verified and sent to Vandergriff's sales representative on multiple occasions, well before travel, including actual pictures of both odometers as well as verbal confirmation. Upon communicating that the new terms would not work for us, Vandergriff's sales representative offered an additional $1,000 on one of our trades and an individual who identified himself as the Sales Manager (apparently not the same individual identified as such on the Vandergriff website) offered an approximate $500 on the other. The representative's alleged mistake rendered our bank's financing useless as it would have put us at least $2,500 over the maximum value of our bank's auto loan check. We left a reasonable $1,000 in the bank check limit for overages, which we offered unsuccessfully in addition to $500 we agreed to put down before we arrived as a deposit to hold the vehicle. These facts literally left us with no path forward and no choice but to decline Vandergriff’s final offer and return home at a personal loss of approximately $550 including transportation and lodging costs associated with a trip for which we had no other purpose. Other unquantifiable expenses include credit impacts from the pursuit of financing, loss of time/productivity, and emotional impacts from the somewhat traumatic experience. We have reason to feel that this, and other, highly unethical bait and switch tactics were potentially employed by Vandergriff's sales representative and Sales Manager. Their behavior and perceived low level of sincerity concerning their "mistake" certainly did nothing to reassure us to the contrary. Our main objective in writing this complaint is to inform other potential buyers, especially remote buyers who are naturally at higher risk, so they are aware of Vandergriff's actions in our case and may attempt to avoid the same unfortunate outcome during their experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Excellent Service

by ACUgrad1955 on 04/17/2018

Paul, the service rep who helped me explained the whole procedure in detail and gave me an estimate for the service. He gave me an approximate time for it to be done. He called later to say he had been able to lower the cost. When I picked up the car, everyone finished the payout and brought my car to the door washed and ready to go.audine

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

by ErinDashon on 04/16/2018

I really appreciate how they kept me in the loop when they had my car, I knew there would be a wait but they got my in a loaner car within minutes and had me on my way. The guy I worked with was Paul Jennings and I really felt like he had genuine intentions unlike most people trying to see how much they can make you spend. I definitely will be back to keep my car updated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service

by Monicag22 on 04/08/2018

I was in a car accident & needed a vehicle asap. I went right after work and drove out in a new car. Jose(salesman) provided great customer service! I was extremely happy with the turnaround time. I would definitely recommend Vandergriff in Arlington if you are in the market for a new vehicle.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sevice

by Dickandelva on 04/07/2018

Friendly, courteous and recommends service without being pushy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

St.Patricks Day Sevice

by BigRedmacheen on 03/29/2018

Courteous and professional people. Very pleased with the service I received. Hunter Gober my service advisor terrific!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Job

by Randy11111 on 03/14/2018

Great bunch of people. 3 car purchased from them, and they get it right.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Review

by Newcarbuyer61 on 03/14/2018

Excellent salesman. Listened to our needs, went to great lengths to find the exact make,model, color and features we wanted. Stayed with us through the entire sales process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

One Happy Customer

by batkins on 03/10/2018

Cody Kwiatkowski was very helpful. Took care of everything in a friendly professional fashion.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OUTSTANDING

by Chuggingalong on 03/05/2018

Hunter was absolutely the best!!!! Took care of my car and I was off and running in great shape once again!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks

by gabbyhayes on 02/24/2018

appreciate the timely manner the job was completed

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Above and Beyond Service

by Nat89Malibu on 02/23/2018

Awesome service given from this dealership. My Advisor Mike took good care of my concerns and answered all my questions! Thank you Chevy team!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rear Brakes

by Hnattoolmanz71 on 02/19/2018

I brought my first new truck in 1983, a Chevy Stepside, i put duct tape, super glue and bubble gum on it to keep it running as long as i could almost 20 years. Wasted so much money on it, never again taking it to fly by night places. Bought another truck new, October of 2001, it's a Z71 2002 at Durants in Granbury, and I have 304500 miles. Still running today. Some minor body issues, but I usually bring in to be serviced at Vandergriffs only as it's close to home. And they provide me with a loaner as they can't always get to mine right away. It took them 4 days from Monday until Thursday just for the rear breaks this time. They did lower the initial price down almost $200. I am currently looking to get a new truck as I need another pair of tennis shoes. I don't want to keep putting money into this one. The Service guys are "extra special", Scott, Josh, Brandon and Cody. Especially Scott, great character to work with. Someday, I will get another new truck and after I pay it off, I will buy another ASAP, as it probably be my last truck as I will be 70 and ready to retire once it's paid off.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Vandergriff Service and Sales

by Equinox2014 on 01/23/2018

Ive been able to build a relationship with my service tech and it makes routine and emergency service so much easier.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The best service experience!

by lxmartin on 01/04/2018

I drive 50 miles to have my vehicle serviced here due to the personalized friendly service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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