Vandergriff Chevrolet

Today 8:30 AM - 10:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 10:00 PM
Tuesday
8:30 AM - 10:00 PM
Wednesday
8:30 AM - 10:00 PM
Thursday
8:30 AM - 10:00 PM
Friday
8:30 AM - 10:00 PM
Saturday
8:30 AM - 10:00 PM

Customer Reviews of Vandergriff Chevrolet

4.9
Overall Rating
(132)
Recommend: Yes (130) No (2)
Write a review: Sales | Service
sales Rating

Great Experience

byCFosteron 08/15/2018

My experience with Brian and Cotton at Vandergriff was excellent. They made the process run smoothly and they were extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
188 Reviews
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sales Rating

Great Experience

byCFosteron 08/15/2018

My experience with Brian and Cotton at Vandergriff was excellent. They made the process run smoothly and they were extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best dealership in Arlington

byRetana52on 08/15/2018

My wife and I had looking at an Equinox for a few months and finally decided to head in and look at a few. We made an appointment with Jeff and let him know our situation and he was ready to help us every way that he could! He helped us get the deal we came in looking for and we left more than satisfied with the service. We are definitely getting all our vehicles from this dealership and recommending everyone we know to go there

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great

byAmandaon 08/08/2018

I went an hour early to my appt. they were able to fit me in. Everything was a great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chevy

byRebeon 08/07/2018

Great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recent service

byCourtneyon 08/03/2018

I called the service manager last minute before they closed one night. It was an emergency, I needed to get my truck into the shop to get fixed so I could get back on the road to work. Jason and his employees got me in the next day & within two days the job was done. Fast, quality service. I’d recommend this dealership

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

New Car Detailed

by1on 07/30/2018

Family had spent the previous week at a Florida beach and we needed the inside and outside cleaned. This 2018 Traverse was just purchased a couple of weeks ago and I wanted it returned to showroom clean. Vandergriff Chevy did a very good job and I would recommend this service to others.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wonderful experience

bydkcourton 07/25/2018

They have written a new book on how to buy a car. Great deals! Good experience from sales, sales manager, to the finance person. Great service, you may go in just to look, but the deal will be so good you will buy. Very happy customer!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Warranty

byJohnnieon 07/18/2018

Work completed on time & the following through was somplete.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding

byRandy_Yorkeon 07/16/2018

A very great and timely job and the work I had done on my Equinox.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

In and Out...Prices Can't Be Beat!

byGreat_Experienceon 07/11/2018

Great experience, even with so-so credit, we got the monthly payment we wanted and everyone was great! We weren't in there all day, like some dealerships!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great sales team

by1on 07/10/2018

Right when we walked through the door salesman Terry Shook took care of us and he stayed very late on a Friday night to find us the right financing. Everyone there through the whole process was great. 5 out of 5 stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Speedoterrific

byChuggingalongon 06/11/2018

Car running like a well oiled machine after the excellent service Received!!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase

byLes2007on 06/06/2018

I had an awesome experience with Vandergriff! I had a salesman name Jocelyn and another young alone with her who was in training at the time. They both were professional and sold me a car in a timely manner. I give them a five Star for their service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Impressive Salesman

byTriniguton 05/20/2018

Eduardo Mendez is an excellent salesman, not pushy and was very knowledgeable about all the vehicles I was interested in buying. Helped me get the new car I wanted. Finance guy Cotton was very helpful and treated me and my son well Highly recommend this team Thank you Martina Morales from Lubbock Tx

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Professional Crew

byChevygal3on 05/13/2018

The service rep I had was very professional and explained the service needed clearly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Car Buying Experience

byNancy00on 05/02/2018

From the moment that I made an online inquiry to the time I drove ,y new car off the lot, I experienced nothing but exceptional service and friendliness. The entire experience was done with ease, and the process was expeditiously executed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Appreciation

byVery_Happy1995on 04/23/2018

Thank you for just being there when I neeced them.... I feel that my sales rep Juan Angels is an excellent sales person & made me feel verty comfortable during my process of purchasing my new car....& Austin was a very friendly & very good @ explaining all the papereork & signature needed.... I would recommend your dealership to family & friends.... & keep on buying any of my future car's from you all.... Again thank you for a satisfying & very much appreciated experience...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Out of Town Buyers BEWARE!

bykvaughnon 04/22/2018

An offer was made, agreed upon in good faith, and mutually verified in a detailed written quote between myself and Vandergriff's sales representative for the purchase of a new 2018 Chevrolet Tahoe in exchange for two trade in vehicles (a 2008 and a 2015 Tahoe, both in excellent condition). After traveling over 350 miles to Vandergriff with both trade in vehicles, our sales representative informed us that he mistakenly entered inaccurate mileage into their system by leaving off a digit, causing a variance of exactly $5,000 or approximately 12% above the previously agreed upon price. This happened after the inspection of the trade in vehicles by Vandergriff staff. No concerns or contradictions were ever communicated by Vandergriff or its representatives in any form or at any time, including during our time on site, concerning the quality of either trade in vehicle. The mileage on both trades were verified and sent to Vandergriff's sales representative on multiple occasions, well before travel, including actual pictures of both odometers as well as verbal confirmation. Upon communicating that the new terms would not work for us, Vandergriff's sales representative offered an additional $1,000 on one of our trades and an individual who identified himself as the Sales Manager (apparently not the same individual identified as such on the Vandergriff website) offered an approximate $500 on the other. The representative's alleged mistake rendered our bank's financing useless as it would have put us at least $2,500 over the maximum value of our bank's auto loan check. We left a reasonable $1,000 in the bank check limit for overages, which we offered unsuccessfully in addition to $500 we agreed to put down before we arrived as a deposit to hold the vehicle. These facts literally left us with no path forward and no choice but to decline Vandergriff’s final offer and return home at a personal loss of approximately $550 including transportation and lodging costs associated with a trip for which we had no other purpose. Other unquantifiable expenses include credit impacts from the pursuit of financing, loss of time/productivity, and emotional impacts from the somewhat traumatic experience. We have reason to feel that this, and other, highly unethical bait and switch tactics were potentially employed by Vandergriff's sales representative and Sales Manager. Their behavior and perceived low level of sincerity concerning their "mistake" certainly did nothing to reassure us to the contrary. Our main objective in writing this complaint is to inform other potential buyers, especially remote buyers who are naturally at higher risk, so they are aware of Vandergriff's actions in our case and may attempt to avoid the same unfortunate outcome during their experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Excellent Service

byACUgrad1955on 04/17/2018

Paul, the service rep who helped me explained the whole procedure in detail and gave me an estimate for the service. He gave me an approximate time for it to be done. He called later to say he had been able to lower the cost. When I picked up the car, everyone finished the payout and brought my car to the door washed and ready to go.audine

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byErinDashonon 04/16/2018

I really appreciate how they kept me in the loop when they had my car, I knew there would be a wait but they got my in a loaner car within minutes and had me on my way. The guy I worked with was Paul Jennings and I really felt like he had genuine intentions unlike most people trying to see how much they can make you spend. I definitely will be back to keep my car updated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service

byMonicag22on 04/08/2018

I was in a car accident & needed a vehicle asap. I went right after work and drove out in a new car. Jose(salesman) provided great customer service! I was extremely happy with the turnaround time. I would definitely recommend Vandergriff in Arlington if you are in the market for a new vehicle.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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