Vandergriff Chevrolet
Dealership Service Review
First of all, I would like to begin by stating that the service was not a nightmare in terms of damage to my vehicle after the tire rotation. This is the only thing that makes me dread the maintenance appointment. I have had terrible experiences with other dealerships of other makes that damage my wheels with the tire rotation. I have had to have my wheels repaired due to the extent of the damage. Now, with my Chevrolet dealership, the service was (almost) perfect. I wash the exterior of my Tahoe by hand so I know what cosmetic defects it has. I only noticed a small scratch near a lug nut entrance. My Tahoe had the tires rotated. Nonetheless, the correct tool and size were used on my vehicle. I appreciate that very much even though this is something I shouldn't have to acknowledge. I saw that another customer took in a very expensive looking Corvette for service while I was there. Please, I expect my Tahoe to be treated with the same meticulous care as a Corvette and/or their own vehicle. The way I take in my vehicle should be how I am delivered my vehicle after the service is completed. Again, I should not reiterate this request because Chevrolet should abide by its ethical standards at all times with all of its clients.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes