Customer Reviews of BMW of Arlington
Review type:
Great Sales Team!!
Awesome service
by Carmelo Pena on 02/01/2024This a great place to get your vehicle serviced, I have never had any issues with them, the prices are fair and they do not try to get you to do anything not needed. I would recommend anyone to come to this location.We're thrilled to hear that you've had a great experience getting your vehicle serviced. It's fantastic that you've found our prices fair and appreciate our honest approach, ensuring you only receive necessary services. Thank you for recommending us to others. We appreciate your business and look forward to serving you again!
💕new owner
by Texasgirl012 on 01/31/2024New BMW owner. Sales to programming was a wonderfully quick experience.Congratulations on becoming a new BMW owner! It's great to hear that your experience, from sales to programming, was quick and wonderful. Wishing you many enjoyable and exciting miles ahead with your new BMW!
Vehicle service
by mej6882 on 01/23/2024Service Representative Sovann Vun was excellent and very attentive. Great serviceWe're pleased to hear that Sovann, the Service Representative, provided excellent and attentive service. We appreciate your positive review and look forward to serving you in the future. Safe travels!
Excellent Customer Service
by -Tony—- on 01/22/2024Took my car for service Friday for a pretty decent service. Got a loaner and all took about 15-20 mins. Car was going to stay over the weekend due to parts on order, but my service advisor called other dealers to get parts and all was done… same day. Had a minor hick-up and returned Monday morning and my service advisor took care of it and was in/out top 20 mins. Issues happen it all depends on how it gets resolved and I am very satisfied with everything.We appreciate your positive feedback about the service experience for your car. It's great to hear that your service advisor efficiently arranged a loaner and worked to get the necessary parts quickly. Resolving any minor hiccups promptly and to your satisfaction is crucial, and we're glad to know that you are very satisfied with everything. We're here to assist you and ensure your continued satisfaction with our services. Safe travels!
Bmw
by Curtisjeff on 01/17/2024Very good sales person, Ken Willis, very nice business lady Katherine Philip. And very nice associates. Good experience.We're thrilled to hear that your experience with BMW of Arlington was very positive. It's great that Ken, the salesperson, and Katherine, along with our associates, contributed to a good experience for you. We're here to assist you, and thank you for choosing BMW of Arlington for your automotive needs!
BMW Arlington service
by SD10000 on 01/08/2024Very well handled. Lots of automation with pick up and drop off service through text and email.We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Got my first BMW X7
by Vibhorsri on 12/29/2023Sales representative Vinny was amazing. Explained everything in details, all available options. Offered us good discounts. Very happy with the purchase.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Good Service
by Dong nguyen on 12/26/2023All the Peoples here are so nice and so friendly, I would recommend my friends get a car from here if they interesting with BMWCongratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Amazing
by Sarah i on 12/22/2023The service was had was amazing! Our representative Shaun went above and beyond to meet our needs. He communicated with us multiple times to keep us updated on our car and made sure we had a loaner throughout the process. I’d definitely… recommend using BMW dealer & services in Arlington.That's fantastic to hear about the exceptional service from Shaun at BMW of Arlington! Going above and beyond, providing regular updates, arranging a loaner, and ensuring a smooth process truly makes a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Brake Job
by C. Smith on 12/20/2023Ronnie is always very helpful in assisting me in getting my vehicle serviced anytime I bring it in. This time around I needed my brakes done, and like clockwork he was able to make the transaction effortlessly. He’s my go to guy for any… work I need done at BMW Arlington. Keep it up buddy!!It's fantastic to hear about your positive experiences with Ronnie at BMW of Arlington! Having a reliable and efficient go-to person like him for your vehicle service needs can make the process smooth and effortless. It's great that he consistently provides helpful assistance, especially with tasks like brake service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very Helpful Staff
by Dr.Tara on 12/21/2023Sean was fantasric. Helped to navigate insurance and to get the windshield repaired. Long-time customer and always happy with the high level of service.It's fantastic to hear that you had a great experience and that Sean provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Should Have Stayed With Lexus
by Joycelyn on 12/16/2023Very disappointed in the way BMW Of Arlington left the condition of my car! My 2024 M440i was spotless before being taken into the dealer for a tire leak check. Upon pickup, the tire area was a phenomenal mess! Tire glue everywhere to… include being smeared on my rim! Plus all tire pressures are reading something different…. LEXUS would have never!Replace battery and water pump
by Tangela on 12/15/2023It was quick and they delivered the carWe are thrilled to hear that you had a quick and convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service visit
by Timotej on 12/15/2023My service visit was excellent. Friendly advisor and my recalls, repairs and full car detail was done in the same day.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Got tire alignment done - now car is shifting to the right
by 430iGC2022 on 12/15/2023Hello, I got a tire alignment done this week and after driving it my car is shifting to the right and suspension feels off and steering feels stiff. I need to bring the car back because something isn’t right.Great experience on routine maintenance
by M3DAILYDRIVE on 12/15/2023Easy online scheduling for non-busy hours. Competitive rates and nice waiting area to work while you wait. Shawn Smith is your guy...Shawn is a real asset at BMW of Arlington! Having an easy online scheduling system can be a game-changer for busy days. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
First and LAST Visit
by Andrea T. on 12/14/2023Upon arrival, no greeting, no urgency to help me. Once at one of the many service desks, i answered appropriate questions and was told i had to wait (after having waited 2 weeks for a loaner) for the loaner to be ready since it needed… gas. I was then privy to a disagreement between a customer and service tech. Once customer left, the service tech began berating the customer to another service tech. My loaner was finally ready and it was filthy on the interior with coffee spilled stains. I was then alerted via text my car was ready via text, went to pick it up, and was told it was not ready and no one had any idea as to who sent me the text. Upon retrieving my car for the second time, I had to wait for ten minutes to be attended to while several technicians were simply standing at their desks. Never again.Never again!
by Whittley on 12/13/2023The absolute worse experience in my 4 years of trusting them with my vehicle . Director was rude & unprofessional. They performed services that I did not agree to.Fast and accurate service.
by MSultana on 12/13/2023Ronnie has handled my current and previous two service issues. He is a very professional and knowledgeable young man. Ronnie kept in communication throughout the entire process and kept me informed regarding any parts which needed to be… added and pricing. I’ll absolutely recommend this dealership to any of my peers. I’ve ever never had any problems with the employees including the techs who have always went above and beyond to ensure my services have been met accordingly.Ronnie is an exceptional service representative at BMW of Arlington, providing professional and knowledgeable assistance with your service issues. His consistent communication and updates regarding parts and pricing demonstrate a commitment to transparency and customer care. It's great to hear that your experiences with the employees, including the technicians, have consistently gone above and beyond to ensure your services are met accordingly. Your recommendation to your peers speaks volumes about the quality of service prOur ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.ovided.
Customer service
by Myra Wilson on 12/12/2023My advisor was Myron and he was excellent. I came on for an oilchange and front end alignment. My car drives so much better. Thank you for great customer service.That's wonderful to hear! Myron did a fantastic job with your service needs. A smoother driving experience after an oil change and front-end alignment is a great outcome. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Installation of Start/Stop Button
by coreycain on 12/11/2023The new button was installed on my vehicle and it’s nice and smooth again.It's great to hear that BMW of Arlington successfully installed the new button on your vehicle and that everything feels nice and smooth again! Getting those details right can make a big difference in your overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear that Vinny and the team at BMW of Arlington provided you with such a great experience! Enjoy your new Z4, and thanks for sharing your positive feedback. Keep up the great work, BMW of Arlington team!
by Laura Driscoll on 06/04/2024