Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of BMW of Arlington

3.8
Overall Rating
(10)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
sales Rating

Excellent

by Msadler on 06/03/2019

Perfect service and amazing sales team

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

84 Reviews
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sales Rating

Save your time and inquiries

by Terrell Davis on 03/27/2021

Very SKETCHY place I came to Megan Pickney got help and she directed me to hany sharf I was ensured I was in good hands and explained to them how clay Cooley pulled my credit over 36 times and was prequalified for a deal they another lender, after providing the necessary document my current approved lender required I was smart enough to contact the lender directly as Promoted if I felt uncomfortable and I noticed they were. Posed which sent me a red flag to be concerned of who they were submitting a deal to I noticed that and brought it to the staffs attention and he insisted that’s I was wrong when he ( sharaf) contacted me shortly after he brought to my attention. That I was approved through one of there lenders where shortly after I was contacted by experian that they indeed pulled my credit and selfishly tried to force me to go with there own. Choice guys I would recommend this dealer to my worst enemy be careful who u give your information my advice it to buy cash it’s 2021 u can’t trust anyone

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Bad sales team, negligent at best.

by Joshua on 11/13/2020

SCAM CAR DEALER. Bad service, the sales team does not know their products well. Chelsea is quick to push you into a car regardless of the features it has or not, that you want. They’re willing to change your income in order to try and make your monthly payments, but will try and push you into a car that has high payments with no regard to your goal monthly payment. Financial department is unwilling to furnish paperwork stating trade offs they’ve made in regard to your APR% and cost monthly for warranties and such. They also said they added on warranties and gap insurance for free somehow by getting an exception for the interest rate to be lowered which covers the cost of the other three items added? Doesn’t make sense? Chelsea strong arms into making a decision using emotional rhetoric about how much time and effort she put into the deal already and how she doesn’t appreciate being unsure about a deal or not. The GM was unhelpful and unwilling to return a car that was not the product which had been advertised. Only services worth using here is the service department. If you do not know exactly the features and builds of Mini, you could be fine, if not, they’ll tell you anything to get you into a car immediately with no regard to your preferences. She does not know her product, it's features, or options. She not only failed to realize what features it did have, but she also claimed it had multiple features which it **did not** have and was a large deciding factor in the decision to buy this specific car. I feel cheated, lied to, and I believe this sales team is completely negligent in the car selling process. Do not believe anything [non-permissible content removed] tell you about any features or options. Owners supposedly commented on a Google Review for me to email them about this issue and they haven’t even responded.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Update

by Anthony on 11/04/2020

I would like to recommend this dealership and service department to anyone needing a new/used vehicle or work done to their existing vehicle. There was a situation that occurred yesterday and BMW of Arlington made it right. I will personally like to thank the service manager, Jesse Parker and Richard Oropeza for being professional and going far and beyond to create an excellent experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by Anthony Y on 11/03/2020

Earlier today I was at BMW of Arlington. I was the first car in the service line. As we pulled into the service area I pulled all the way up so other vehicles can come in behind me. The service advisor Richard Oropeza immediately goes to the second car. I’m thinking to myself that’s strange. I get out of the car and say to him “Is anyone coming to advise me?” He says, “I don’t know.” At this point I’m pissed now, so I go inside and ask other advisors “Do you guys go to the first car in line or the second?” The other advisors states we go to the first car. As I’m expressing how unprofessional and upset I am to the other advisors, Advisor Skye Day thought it would be a good idea to say “If we’re so unprofessional why did you come here?” I guess some people believe they can say what they want to say to people of color. Now I’m really heated and about to school him on how to be professional when you’re a direct reflection of a company. Unfortunately I didn’t get a chance to do that because Advisor Jesse Parker and Rachelle Barney both intervened. Both Jesse Parker and Rachelle Barney were very professional and stated that what happened this morning was very unprofessional. They both also apologized for the actions of Advisor Richard Oropeza and Skye Day. Next I spoke with the service manager Antares Guy who was very professional. He stated the obvious that the first vehicle should be seen first, and that Advisor Skye Day was very unprofessional. He also apologize for the situation this morning. After finishing my conversation with the service manager Advisor Richard Oropeza came over to me and apologized for his wrong doing. Great job of understanding your wrong Richard and being professional enough and man enough to apologize and correct the situation. Unfortunately Advisor Skye Day wasn’t professional enough or man enough to come and have a conversation. That would of been the right thing to do. I definitely believe he’s in need of serious customer service training and professionalism training. Outside of the service department the sales department is excellent. The buying experience from BMW of Arlington was top tier. Hopefully this reaches the owner and management team. Without the support of your customer your business is nothing. Please continue to offer training to employees to prevent other incidents that will receive bad reviews.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Excellent job by the Service Department

by FFuller on 06/04/2019

Corey Rudd and the service team at BMW Arlington provided excellent customer service during my visits to the service department. Corey explained all of the recommended repairs thoroughly and ensured the service department knew everything I wanted to get done at that time. Also, the valet service was so convenient & the drivers very friendly & professional. Overall great experience and awesome job by the service department.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent

by Msadler on 06/03/2019

Perfect service and amazing sales team

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Used car

by Zunny009 on 05/30/2019

Hello My name is Rebeca Benzor I purchased a used 2015 Mini Cooper s Manager set me up to meet Chelsea And all the commitments made by the manager were honored after the sale

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service Ever

by tchad25 on 05/24/2019

Best service ever I recommend BMW so much they are very professional and honest best dealership ever

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

BMW of Arlington Service Dept.

by GaryBMW on 05/23/2019

BMW of Arlington is now a top notch service department. Very professional and talented.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Outstanding Service by Moe

by SandraSchick on 05/19/2019

My husband and I just bought our BMW from Moe at the BMW dealership in Arlington TX. We couldn't have had a better experience !! Moe was genuine and went over and above to help us find the car we wanted. He was the most pleasant car salesman we have ever encountered . We also had a great experience following in finance . We are soo pleased to recommend the Arlington dealership to friends , because of the wonderful experience we had with everyone there. Thank you again for making car shopping soooo easy and exciting !! We will be repeat customers in the future for sure !! Sincerely, Sandra Schick

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Service and staff are amazing!

by debdee7 on 04/19/2019

Antares has always taken exceptional care of me. The whole team welcomes you and makes sure you are taken care of and feel welcome.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent customer service at BMW of Arlington

by Tiger_mom on 04/16/2019

Alan and Debbie went above and beyond to help me choose my new car. From the test drive to the final purchase everything was fun and easy! They even follow up to make sure everything is great with the car. I definitely recommend BMW of Arlington

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Awesome

by TeeSmith on 04/13/2019

Corey took good care of my needs. Thank you Corey for keeping me updated and kind.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW Service department

by Jennifer on 04/04/2019

Great job by Shane in the service department. He is knowledgeable, friendly, and helpful. Great prices and great service. They will even pick up your car and leave you a loaner.

  • Recommend this dealer? Yes

1 Comments

service Rating

Typical dealership gouging, but great staff

by Jim165_2000 on 03/20/2019

Was forced to get my ancient BMW fixed here due to proximity of the breakdown. I was expecting exorbitant dealership pricing to get back on the road and was not disappointed. I must say, my advisor Rachelle Barney treated me well and helped me as much as she could to ease the pain. Yeah, a car this old should be serviced at an independent, but the customer service alone is good enough to probably return. As, stated, no choice in this instance but I'm not entirely out of sorts with the overall experience.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Well done BMW

by bmw_gt_girl on 02/27/2019

Thank-you Dan!!! Great experience, efficient and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Thanks

by PaulaBr on 02/15/2019

Thanks John for the awesome service...left my car at the dealer to have a tire changed out...once I arrived John had all my information pulled up and my loaner car ready to go...I was surprised because generally I’m left waiting...John let me know when my car was ready and had it pulled up within minutes of my arrival... Thanks again

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW of Arlington - 5 Star Service

by ScottAllen on 02/12/2019

Once again, I was VERY inoressed with the maintenance service provided by BMW of Arlington. I am so satisfied with their service, that I drive twice as far (right past BMW of Sallas) to get my vehicle serviced there. I can’t speak highly enough of the Sevice Manager, Rachelle, or the velvet driver, Jessica!! Such stellar sevice. I will be back next time. -Scott

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

BMW Arlington Service Center

by Elmtree on 02/04/2019

Really great experience. New-used BMW owner and wasn't sure what to expect. Everything was simple, team there was super nice. Got me an uber so I didn't have to hang out at the dealership-although the waiting area was very nice too. Great experience. Definitely will lean towards BMW on next car purchase.

  • Recommend this dealer? Yes

1 Comments

sales Rating

Love my X5 from BMW of Arlington!

by BMW_Lover on 01/31/2019

Wow! Love my new BMW X5 that I purchased from BMW of Arlington! David my sales advisor did an excellent job of taking care me and making the purchasing process so easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Cory was Awesome!

by Ruby4444 on 01/28/2019

I had a pleasant experience at the BMW of Arlington. Cory my service advisor was a character but made the process so much easier.. I will forever be a customer. Thank you.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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about our dealership

We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.

Amenities
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Customer Lounge Area