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Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of BMW of Arlington

4.6
Overall Rating
4.59 out of 5 stars(638)
Recommend: Yes (510) No (48)
Write a review: Sales | Service
5 out of 5 starssales Rating

Personalized with Follow Through

by Genevieve Parikh on 05/16/2022

Thanks Edin for your help, follow up, listening and seriously making the buying experience seamless. The process was super fast and I would highly recommend you and your team to others looking to buy a vehicle, especially in this current environment. Thanks again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

638 Reviews
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5 out of 5 starssales Rating

Personalized with Follow Through

by Genevieve Parikh on 05/16/2022

Thanks Edin for your help, follow up, listening and seriously making the buying experience seamless. The process was super fast and I would highly recommend you and your team to others looking to buy a vehicle, especially in this current environment. Thanks again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

4 out of 5 starsservice Rating

Nice people

by Ss on 05/15/2022

Lots of service advisers made check in quick. Love the coffee selection while waiting, and hope they will bring back complimentary snacks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

3 out of 5 starsservice Rating

Service 528i oil change

by Kenneth on 05/15/2022

It take to long to complete a simple oil and filter change; quoted 1.5 hours; which is to long but took 4 hours; and now my engine light is on

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Great service from my technician

by Lynn H on 05/14/2022

I took advantage of advertised discounted service and although additional items were recommended there was no hard sell on these recommended items. I was charged what I was advertised- no hidden fees were added on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

The most courteous people!!!

by Susan Daywood on 05/14/2022

Everyone is so nice at this place. Very accommodating and polite. They take the time to listen and get you answers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Willing to work with you!

by R Johnson on 05/14/2022

Richard my service advisor went above and beyond trying to work with the 3rd party warranty company.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Friendly and informative

by Nigel on 05/14/2022

Very helpful from the moment you arrive. Explained everything and gave prices upfront.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Jake was GREAT

by Linda Mosley on 05/13/2022

Very attentive and nice

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

2 out of 5 starsservice Rating

Loan Cars

by James Flowers on 05/13/2022

First off I received excellent service from my service advisor, DT Tran, who did a great job contacting the warranty company and taking care of everything from that perspective. Unfortunately I have been spoiled by another luxury car company in the area who ALWAYS offered loan cars when my vehicle was being serviced. BMW of Arlington does not offer this service and put me in touch with a car rental company. Long story short, the rental car ended up costing me an additional $500 out of pocket while my vehicle was being serviced. This is totally unsatisfactory and has jaded my opinion of not only BMW of Arlington but BMW overall. I am not sure if I will return to this dealership and I definitely would not recommend it to family and friends.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
3 out of 5 starsservice Rating

Oil filter leak

by Roberto on 05/13/2022

Mechanics didn't check motor oíl level properly after fixing oil leak on filter housing; I needed to go back with them, level was bellow the minimum, this could have damage the engine.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

A+

by JLW on 05/13/2022

A+ service as usual. Sean is helpful, informative, and is always kind. I appreciate using Lyft as the “shuttle.” This allows me to get to work on time and know that my car is being well taken care of. Thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Tire Replacement

by Andrew R on 05/13/2022

Berlin was very communicative and helpful throughout the process. The video that was sent after the fact was informative and thorough. Great experience overall!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service on my BMW 528

by Mrs Washington on 05/12/2022

Rachelle to good care of my service needs. Very professional, nice and friendly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent Service

by LAW on 05/12/2022

The service provided by DT was excellent. He went out of his way to work a very challenging extended warranty issue. He constantly kept me updated and successfully got the service approved.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great Sales Department

by Bluefish on 05/12/2022

Sales personnel are will to work with you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Service video and transparent discussion is priceless.

by Tom K on 05/11/2022

Service video and transparent discussion was priceless.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Gregory was a pleasure to work with!

by Danyelle on 05/11/2022

Me and Gregory corresponded via text mostly. He was able to get me into the car I wanted and got the bank to finance more than my pre approval. Process was quick and easy with him. I was at the dealership literally right at 3 hours from start to finish and the most time spent waiting was on the finance department to sign. Everything was efficient with Gregory and I’m happy with my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

4 out of 5 starssales Rating

Sales experience

by Forbes on 05/11/2022

The dealership is very professional. However the only thing I will add after sitting there for hours doing paperwork it would have been nice if water, or coffee was offered. Andreas was my salesman he is very personable

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

4 out of 5 starssales Rating

Pretty good

by Gino on 05/10/2022

They claim they do not play the price haggle game but if you don't haggle they will get you. I was able to get my payments where I wanted and even got the actual car price reduced. Really the negatives was it took forever to get to finance we waited 1 hour and 30 mins after the sales department to get Into a finance office. The last negative was they didn't detail the car before they delivered. They did a quick vacuum job and maybe a car wash maybe.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

5 star service

by Ingram on 05/10/2022

Professional, great customer service, very informative!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great team

by Phonte on 05/10/2022

Team was very friendly and helped me find my dream car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

videos
about our dealership

We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.

Amenities
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Customer Lounge Area