Customer Reviews of AutoNation Ford Arlington
Review type:
New truck
Fast Service
by David H on 11/10/2023I brought my 2018 Ford Explorer in for its 80,000 miles maintenance service. It was very easy to make an appointment online. I arrived at 7:00 AM and was greeted by the service advisor, Amanda, who was very courteous and professional.… Within an hour the car was ready and I was back on the road at 8:00 AM. Great service!!!Hello David, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer friendly
by Satisfied on 11/06/2023My recent visit to AutoNation Ford was exceptional. Mr Jaime Hielland was very professional and helpful - as usual. This dealership is head and shoulders over others that I traded withHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford recall repair Five Star
by Auto repair on 11/01/2023Mr Morrison scheduled a pick up and return of my vehicle, due to the health issues of my 94 year old wife. I did not have to hire a person sitter and make the trip to Auto Nation. What a blessing.The car was serviced as promised and… returned. Mr Morrison demonstrates the concern Auto Nation has for it's customers.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Safety Coordinator
by Capollo Free on 10/12/2023Jay the Customer Service Representative was very personable and professional. The auto technician took great care of my vehicle and performed requested services in a professional manner.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient, Trustworthy Service
by Rusty H on 10/02/2023Convenient online appointment scheduling. Was able to get an oil change, inspection and a recall item taken care of in just a few hours. Very knowledgeable service advisor kept me updated on vehicle's progress and when the car would be… ready to pick up. Have been coming here for years. I always feel I can trust Autonation Ford in Arlington with my Ford car. Great customer experience every time.Hi Rusty, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Service department
by RKG#201 on 09/28/2023Service writer, Jamie, knows his stuff. Excellant customer service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. If you ever need help, just give us a call. Happy motoring!
Great experience
by Hector H on 09/23/2023I'm extremely happy with the service. Jay took care of me, he's a true professional. He went above and beyond and I'm not even a customer, I just took my vehicle in on a recall. 100 percent recommend AutoNation Ford in Arlington.Hi Hector, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. Thanks for the recommendation, and have an amazing day!
Auto Nation Ford Service Advisor
by Donovan B on 09/21/2023I highly recommend Dave Morrison if you walk into Ford for any service needed on your vehicle. He went above and beyond to ensure my car was taken care of on time and prevented me from having to get a loaner vehicle for work! BEST SERVICE… ADVISOR EVER- ONE OF THE MAIN REASONS I WILL RETURN WHEN NEEDED!Hi Donovan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil Change
by RMC2010 on 09/19/2023Service attendant - Amber was on it with updatesHi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Arlington. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tesha McMillian
by Mrs. Tesha on 09/19/2023I was told exactly what is wrong with my car!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Andrea G on 09/16/2023Employee was very nice respectful, got offered a ride home and got my car delivered when it was finished, service was good and quick.Hi Andrea, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall Repair
by Oldgeezer53 on 09/13/2023When I received the recall notification for my vehicle I was able to get an appointment quickly. The service staff were courteous and the work was performed within the time frame I was promised. The entire experience was very professional… and was done quickly.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Edge driver door side lower panel
by Edge2021 on 09/13/2023Joshua Hromek was very professional and communicated throughout the entire process.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Brakes
by KenitaMB on 08/31/2023purchased brakes last year in September, I paid $678 for my brakes all around. I brought it in on Wednesday, August 30, 2023 at 730. The technician claims my brake pads and everything looks good on them. I’m driving my car around today and… I can still feel and hear grinding. Now I’m 61 years old my car stays parked in garage unless I have to go to doctors appointment and those are all around Mansfield which is where I live. I don’t go anywhere and my brakes should not be doing that. I can see if I go back and forth to work or on the highway neither one of those is my case.Hi Kenitamb, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 200-4503 to discuss what we can do to help.
Friday Afternoon/Evening Oil Change
by Brandon on 08/21/2023The waiting area was uncomfortably warm. I was told that the wait would be about 2 hours but it ended up being about 5.Hi Brandon, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4503 to discuss what we can do to help.
Horrible Dealership
by Disappointed on 08/20/2023This was the 2nd time in 3 months after buying car in February that the part was faulty and still didn’t not put an OEM part. There were also a large quantity of metal shavings in the oil and was not told at purchase the engine was not the… original. Do not do business with this dealer or will cost you $$$$… Horrible Sales and serviceHi, we appreciate you taking the time to respond. The staff at AutoNation Ford Arlington take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.
Courteous and professional service
by Lindann58 on 08/18/2023I made an appointment for service due to a recall, which led me to Amber, who greeted me with a smile and professionalism. I was offered a ride home and would be contacted when the car was ready.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New Car
by Lesamil on 08/16/2023I had the best salesman. Rickey was very kind and helpful. Financing was also very quick and friendly. All around experience was a 10!Hello Lesamil, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Service app
by SusanSh on 08/14/2023Jamie is awesome. Makes all my service appointments easy and stress-free.Hi Susansh, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Arlington! If you have any further questions, please give us a call. We're always happy to help!
Service for My Ford Ecosport
by Jay in Texas on 08/08/2023As always, excellent service and friendly staff.Hi Jay, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation Ford Arlington Sales Experience
by Chriscat on 08/02/2023I am giving 5 stars to Auto Nation. Salesman Efrain was excellent to work with. Managers Tyler and Jake are very professional. They made my 2023 Maverick purchase the best experience I had at a dealership ever. Thank you Auto Nation Ford… and your amazing sales team.Hello, thank you for the high star rating! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kaitlin, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
by Sasha Sullivan on 07/19/2024