AutoNation Ford Arlington
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Dealership Service Review
service Rating
Brakes
Written byon 08/31/2023
purchased brakes last year in September, I paid $678 for my brakes all around. I brought it in on Wednesday, August 30, 2023 at 730. The technician claims my brake pads and everything looks good on them. I’m driving my car around today and I can still feel and hear grinding. Now I’m 61 years old my car stays parked in garage unless I have to go to doctors appointment and those are all around Mansfield which is where I live. I don’t go anywhere and my brakes should not be doing that. I can see if I go back and forth to work or on the highway neither one of those is my case.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Andrew Newton on 09/03/2023
Dealer Response
Hi Kenitamb, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 200-4503 to discuss what we can do to help.
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