Customer Reviews of AutoNation Cadillac West Amarillo
Review type:
XT5 Service
by Sharkey03 on 10/11/2024Oil Change and filters. My advisor was Coby Venhaus who always does a great job of taking care of me and my auto. I prefer to do all of my service business with Coby.Repair
by ConnieB on 03/10/2024Never have loaner cars but over all well pleased.Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
XT5 Service
by Sharkey03 on 02/23/2024I have had several experiences with this service department and with my service adviser, Coby Venhaus. Coby is great and keeps me informed on the repairs when applicable. The entire service staff do a great job performing service as well as… repairs and always returned the auto to me in excellent condition, having been washed and cleaned inside also.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by Jcubitt on 11/19/2023Quick, easy, knowledgeable crew.Hi, your comments keep us motivated and working hard for all our guests! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
June 2023
by BobS... on 06/27/2023Appears all issues resolved.Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Service department
by Onenputt on 05/11/2023Colby, very professional and detailed on his work. Had always taken great care of me and my wife. The whole staff is great. Very pleasant to go in and drop off your vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Very impressed with the service dept….
by BWINTEXAS on 04/03/2023I had a bad experience with another Cadillac dealership and Autonation in Amarillo is exactly what I would think Cadillac’s reputation is built on and expects. Autonation listens, cares and takes care of you and I’m so glad to have them… available if needed.Hi, thank you so much for your positive comments about Autonation Cadillac West Amarillo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service on my Cadillac XT5
by Sharkey on 03/30/2023My initial problem was power locks not operating properly or at all. When I brought it in it was working so I didn't have high hopes that they would be able to troubleshoot the issue. A couple of days later they had found the issue and… within another 24 - 36 hours had it fixed. I was very happy with the great job they did finding and resolving the issue so quickly.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
service done on 2015 Cadillac
by T WilsonS on 01/30/2023Wade was my rep he gave the most outstanding service I have ever had!!!!! I needed ashuttle which he provided my car had everything inspected and everything done that needed done !! One surprise and much appreciated was the wash job!!!… Thank you each and everyone!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Shellydawn on 01/24/2023Excellent service, always friendly and helpful.Hi Shellydawn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Oil Chg - Tire Rotation
by Nany II on 01/17/2023As always service was completed. Anne Marie is always there for any of my questions and taking great care of service on my XT5. She never hesitates to call and answer any of my questions be either important or just general questions.Hello Nany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Linda Shipp on 10/12/2022Had issues with my seat and Coby and all service department was a huge help! They are polite and understanding and very accommodating! Awesome job guys!Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Awesome service advisor
by Tbhelton on 10/02/2022Love Ann Smith! She has been our advisor for a long time and is always helpfulHi, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Cadillac West Amarillo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cadillac Escalade Battery/Junction Box repair/replace
by Brian M on 08/26/2022The vehicle would not start, had it towed to Autonation Chevy/Cadillac in Amarillo. They identified the issue and replaced the damaged battery/relay/junction box. I had to fly in to pick up. They had a shuttle waiting to take me to the… dealership. Excellence service.Hi Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Oil change & alignment
by Helen Wells on 05/16/2022Wade iTyler is a very great service rep. I’ll ask for him again. Washed my car after the service was done Very pleasedHi Helen, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Changed parts, didn’t fix the problem. Kept my vehicle 2 weeks
by Not fixed and only cost 2200 on 06/20/2021I needed my vehicle fixed and got 100 away and the check engine light came back on.Hi, we are deeply disappointed by your experience at Autonation Cadillac West Amarillo. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 410-3825 to discuss what we can do to help. Take care.
Great Service!
by Josh Brown on 03/20/2021Took my truck in for an airbag recall; wasntold it would take about 4 hours. Got a call about 2 hours later that my truck was done and ready to go! Great service, very nice people and wat faster than was expected!Josh, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall fix
by Jay Tee on 10/18/2018I had a appointment for a recall on my 2015 Sierra and they fix it quickly and I waited little timeMore to life than sitting in your waiting room.
by Jandarew on 08/21/2018Two and a half hours for an oil change? That's WITH an appointment made two days before. We have one or two more prepaid oil changes. After that, we won't be back.Hi Jandarew, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (806) 318-0057 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Car died
by leasagd on 08/18/2018It took 2 days, but I did not have an appointment just dropped it off. My car is running greatThanks so much for your feedback. Drive safe, and we'll see you on the road.
Service
by Sansan64 on 07/09/2018Everyone was very helpful and nice.We are ecstatic with your strong recommendation of our location. Don't hesitate to call us if you ever need anything. Be safe on the road.
Cadillac CT5
Cadillac VISTIQ
Cadillac Escalade
Cadillac LYRIQ
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 10/13/2024