Customer Reviews of AutoNation Cadillac West Amarillo
Salesman
byon 05/02/2023
Aaron Peterson was a wonderful salesman. He wasn’t pushy and answered all our questions. We really felt like he loved his job and knew a lot about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Repair
byon 03/10/2024
Never have loaner cars but over all well pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
XT5 Service
byon 02/23/2024
I have had several experiences with this service department and with my service adviser, Coby Venhaus. Coby is great and keeps me informed on the repairs when applicable. The entire service staff do a great job performing service as well as repairs and always returned the auto to me in excellent condition, having been washed and cleaned inside also.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/19/2023
Quick, easy, knowledgeable crew.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
June 2023
byon 06/27/2023
Appears all issues resolved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department
byon 05/11/2023
Colby, very professional and detailed on his work. Had always taken great care of me and my wife. The whole staff is great. Very pleasant to go in and drop off your vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman
byon 05/02/2023
Aaron Peterson was a wonderful salesman. He wasn’t pushy and answered all our questions. We really felt like he loved his job and knew a lot about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very impressed with the service dept….
byon 04/03/2023
I had a bad experience with another Cadillac dealership and Autonation in Amarillo is exactly what I would think Cadillac’s reputation is built on and expects. Autonation listens, cares and takes care of you and I’m so glad to have them available if needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service on my Cadillac XT5
byon 03/30/2023
My initial problem was power locks not operating properly or at all. When I brought it in it was working so I didn't have high hopes that they would be able to troubleshoot the issue. A couple of days later they had found the issue and within another 24 - 36 hours had it fixed. I was very happy with the great job they did finding and resolving the issue so quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service done on 2015 Cadillac
byon 01/30/2023
Wade was my rep he gave the most outstanding service I have ever had!!!!! I needed ashuttle which he provided my car had everything inspected and everything done that needed done !! One surprise and much appreciated was the wash job!!! Thank you each and everyone!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/24/2023
Excellent service, always friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Chg - Tire Rotation
byon 01/17/2023
As always service was completed. Anne Marie is always there for any of my questions and taking great care of service on my XT5. She never hesitates to call and answer any of my questions be either important or just general questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SALES STAFF
byon 01/11/2023
Sales staff is friendly and very knowledgeable about the vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/12/2022
Had issues with my seat and Coby and all service department was a huge help! They are polite and understanding and very accommodating! Awesome job guys!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service advisor
byon 10/02/2022
Love Ann Smith! She has been our advisor for a long time and is always helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cadillac Escalade Battery/Junction Box repair/replace
byon 08/26/2022
The vehicle would not start, had it towed to Autonation Chevy/Cadillac in Amarillo. They identified the issue and replaced the damaged battery/relay/junction box. I had to fly in to pick up. They had a shuttle waiting to take me to the dealership. Excellence service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & alignment
byon 05/16/2022
Wade iTyler is a very great service rep. I’ll ask for him again. Washed my car after the service was done Very pleased
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased a new XT5
byon 04/06/2022
A very pleasant experience. Joe is an extremely competent salesperson. Outstanding
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Changed parts, didn’t fix the problem. Kept my vehicle 2 weeks
byon 06/20/2021
I needed my vehicle fixed and got 100 away and the check engine light came back on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service!
byon 03/20/2021
Took my truck in for an airbag recall; wasntold it would take about 4 hours. Got a call about 2 hours later that my truck was done and ready to go! Great service, very nice people and wat faster than was expected!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It's the Bestw
byon 03/05/2021
We felt interest towards us and a genuine desire to help us find the vehicle that would work for us at the price range we needed. We are seniors and felt the sales people went over and above to help us get what we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not trustworthy
byon 08/01/2020
Do not trust AutoNation Cadillac Amarillo West. Lance, the used car sales manager, assured me I could get my used Jeep’s hood (with only 220 miles and hail damage on the hood) fixed for around $500. This helped me make my purchase decision. I was from out of town after horrible luck with my Tahoe, so he sent me to an AutoNation in Burleson (70 miles from my home). I drove to Burleson and was immediately told it could not be repaired because the hood was aluminum. So, I wasted my time, wasted 140 miles, and would not have bought the Jeep. Now, I have to spend over $1,000 on a new hood and be without the Jeep for 4 days. Lance would do nothing to help me get another AutoNation to help me with a fair price, even though he assured me I could go to any AutoNation back home and they would all be happy to help me. My salesman, Aaron, was fantastic. He did all he could to help me, and I highly recommend him. Very nice and very honest. Of course, it goes without saying to not trust the finance department. Micah took advantage of my vulnerable predicament, selling me wheel and and tire coverage that I got at Discount Tire for 1/5 of the price. I never buy those warranties but she lowered my interest rate but made it difficult to cancel and had an attitude with me. She was also avoiding my phone calls and I had to waste so much of my time making sure she cancelled my warranty. Very unprofessional. Lance also screened my calls. I would be told they were at their desk and then they would see I as calling and it would go to voicemail without fail. Unfortunately, this AutoNation is like too many other dealerships...they act like they care about you until finalizing the purchase, then they just shove you aside. Do NOT trust them!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments