Crest Honda
Awarded 2025
Today 09:00 AM - 08:00 PM
Customer Reviews of Crest Honda
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Write a review: Service
26 service reviews
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Great service!
by Elarsen on 01/23/2025updated 01/31/2025Found a nail in my tire, Crest Honda was great to fix it quickly and was in and out within an hour.Replace headlight bulb
by CRV2016TN on 01/04/2025updated 01/13/2025They finished in just a few minutes.We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Very disappointed
by Hreed4045 on 11/15/2024Called on status of pending repair that was part of the sale of the vehicle. After several attempts and no calls back I had it repaired elsewhere. Customer service lacks in all areas. That was Oct it's been over 30 days. We also were told… car had an inspection. Got it home and it leaked transmission fluid.We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (800) 259-7299.
Great experience!
by Kaitlyn on 09/21/2024updated 09/27/2024It was a great, smooth experience! Everyone was so nice and really worked with us and what we were wanting!We appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
Customer
by Gary Myers on 05/13/2024Eliot was extremely kind and helpful!Thank you again for taking the time to let us know how we did. We hope you have a great day!
2017 Pilot
by RayShelide on 06/27/2019Easy check in, no delay. Service rep, Chad, was friendly, applied discount coupon I had. Car was ready in under an hour.Hi Rayshelide, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
New front brakes
by decorgan on 03/15/2017updated 03/27/2017First rate service as always.LED Light Installation, Oil Change, and Tire Rotation
by DusSu82 on 03/10/2017updated 03/20/2017Stellar service as always. Even gave my 10% off. Thanks Crest!Crest Honda Service
by bridget1159 on 03/06/2017updated 03/20/2017After a few bumps, I must say their customer service really came through for me and my CR-V.Thanks for the feedback, Bridget1159. We strive to provide excellent service to our customers at Crest Honda. Glad to hear we surpassed your expectations! Come back and see us anytime!
 -Your Crest Honda Team
Honda Accord 2013
by LWBatson1961 on 03/10/2017updated 03/20/2017Excellent service and quick! Friendly staff and great atmosphere.Thanks for the feedback, Lwbatson1961. We strive to provide excellent service to our customers at Crest Honda. We always love to receive great feedback. Wishing you a great day until the next time we meet! -Your Crest Honda Team
Consistent performance
by Triangles1 on 02/24/2017updated 03/06/2017For three years I have taken my Fit for service at Crest Honda and I can honestly say each time the service was handled properly. Yesterday was a routine oil change but they also .found a issue with wiper blades needing to be replaced. They… paid attention to the service points.Excellent Service
by Ome2017 on 02/27/2017Crest Honda Service was very courteous and informative. They completed the work in a timely manner. They also ran my Pilot through their car wash which was much appreciated.ray
by raymond67 on 01/12/2017updated 01/20/2017Great experience overall. Everyone was very nice and professional. It was a rainy and cold day so, they did not offer a car wash, but they could've offered a rain check and vacuumed my car. Its small things like that that make the customer… service experience a 5 star!! I'll be back to visit Crest.Zero Trust, I would never recommend this place
by mebrin17 on 01/10/2017It was a terrible experience and don't trust Crest Honda one bit. I went in for a routine oil change and tire rotation - made an appt for 7am and was there by 6:45am. There was a recall I asked them to take care of as well and they knew I… was waiting for my car. No one told me the recall takes 3 hours, so about 1.5 hours in, when others in the waiting room who came after me were being called I asked about my car. They handled it well and they service manger comped my oil change and tire rotation for the inconvenience, which I thought was very nice. UNTIL...I realized they never changed my oil or rotated my tires. That evening I realized my oil life was still 30%. I checked the condition of the oil and it was FILTHY - there was no way they changed it. I called the next morning and they had me come back. I asked if I would have to wait and the guy told me no, he'd get me right in. I got there and they told me it was a 2 hour wait. I told them I wasn't waiting. I was going to leave, then the service manager got me in. They showed me the clean oil and when I saw it I was 100% sure that they hadn't changed my oil originally. And for the manager to act like he was doing me a favor by comping my oil change and tire rotation, that's really telling. I don't know if they were trying to see what they could get by with, but I can tell you I won't be back. I don't trust them at all and wouldn't feel comfortable bringing my vehicle into their care. I love Honda cars, and they're all I've bought in the past, but if I see treatment like this at their dealerships going forward I'll be looking to change.Crest Honda Service, Rosa Parks Blvd, Nashville, TN
by wanda709 on 01/07/2017I have been using this service dept for my 2008 CRV for 8 years and have always had EXCELLENT service. They are knowledgeable, honest and go above and beyond to provide great customer service.Great consistent service
by CherylR13 on 12/23/2016updated 12/30/2016I always have good service at Crest Honda. I've been going to them for years. The courtesy van is a nice perk. However if it something like an oil change the turnaround time is pretty quick.Crest honda
by Cjg8812 on 12/20/2016updated 12/30/2016They do a great job with my car and are very friendly. It's easy to make appointments online and they are always within the quote time.Service Department
by Terence88 on 12/09/2016I have been with Crest a Honda since 1993. I have bought 3 Hondas with the company and the pricing has been up front. I wish I could say the same about their service department. I have in the last several months spent over 1,000.00 in… car repairs. This last time I went in for an oil change and I asked them to check fluids mainly the steering wheel fluid because the steering felt a little stiff. To my surprise when I came to pick my car up I had 200.00 bill. When I asked why I was charged the amount the representative said that was the diagnostic fee and you signed for the service. I told him that I did not see a 125.00 fee when I had agreed to an oil change. The manager was brought out he plenty much told me there was nothing he could do since the service had already been done. I noticed that the center has no pricing listed in the area and whatever they decide the price will be you are stuck with it. Needless to say I was very disappointed that they did not take my long history (23yrs) into consideration when their final decision was made. I feel they need to be more transparent and up front with pricing so that customer's aren't blind sighted by the unexpected cost. I feel that customer's don't mind paying more for good customer service and quality work. Sometimes things happen for a reason and we have to move or at least in this instance I feel that way with Crest Honda. Obviously longevity doesn't mean as much these days as the bottom line.Fast & friendly
by marissa63 on 11/01/2016updated 11/15/2016Everyone I worked with at Crest Honda was super friendly and professional. I brought in my car one morning without an appointment and they had it done for me by the afternoon. They set me up with a rental car for free. Pleasant experience… and definitely would come again.Oil change/tire rotation
by Mborden75 on 11/04/2016updated 11/15/2016Everything went great! I was in and out of there in less than 30 minutesRTLE 2017 Ridgeline
by Bobby1936 on 11/07/2016Crest did an outstanding job getting the truck from factor for me. I request Running Board and twin exhaust but factor is not installing these item.
About our dealership
Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
by Kennedy Seaton on 02/03/2025