Crest Honda

I have been with Crest a Honda since 1993. I have bought 3 Hondas with the company and the pricing has been up front. I wish I could say the same about their service department. I have in the last several months spent over 1,000.00 in car repairs. This last time I went in for an oil change and I asked them to check fluids mainly the steering wheel fluid because the steering felt a little stiff. To my surprise when I came to pick my car up I had 200.00 bill. When I asked why I was charged the amount the representative said that was the diagnostic fee and you signed for the service. I told him that I did not see a 125.00 fee when I had agreed to an oil change. The manager was brought out he plenty much told me there was nothing he could do since the service had already been done. I noticed that the center has no pricing listed in the area and whatever they decide the price will be you are stuck with it. Needless to say I was very disappointed that they did not take my long history (23yrs) into consideration when their final decision was made. I feel they need to be more transparent and up front with pricing so that customer's aren't blind sighted by the unexpected cost. I feel that customer's don't mind paying more for good customer service and quality work. Sometimes things happen for a reason and we have to move or at least in this instance I feel that way with Crest Honda. Obviously longevity doesn't mean as much these days as the bottom line.