Ford of Murfreesboro
Customer Reviews of Ford of Murfreesboro
Review type:
Wonderful service
by Asordelet on 12/16/2015I bought a 2016 Ford Fiesta. My salesperson was Gary Smith, he was so helpful. He was able to answer all my questions and was so nice. Best experience buying a car yet. Not pushy or anything.adequate service, decent prices
by Mathew952 on 12/06/2015I leased a 2015 Ford Focus. I found the overall experience okay. Everything ended up working out, but only after multiple mistakes were made with my paperwork. However, the manager went out of his way to compensate me with some free tanks… of gas and free oil changes and I walked out a happy customer!We are so happy that you chose Ford of Murfreesboro to purchase your Ford Focus. Thanks for taking the time to leave us feedback and a review. We appreciate your honesty; it helps us improve the total customer experience. Glad everything worked out. See you again soon! All the best, Ford of Murfreesboro
Would do business again, but show the discounts clearly in future!
by CarGuy21766 on 11/30/2015Overall, a good experience. However, when I was agreeing to the deal, I asked if I was getting all the discounts (friends and neighbors, $3,770), plus the Farm Bureau member promotion ($500). I was told "yes", but nowhere was I shown the… discounts (which should have totaled about $4,270). When I left my first comment about this, I received a follow-up phone call/message from my salesman (Garrett, a person I would do business with again) stating that I did indeed get all discounts. I am now asking that I get something in writing that clearly shows my sales contract accurately reflects all discounts. Once I receive this, and providing it does show about $4300 in discounts, I will gladly bump all ratings up to the max ("10" on a scale of 1-10, 5 stars on a 1-5 rating scale).This is great feedback for us to ensure that our customers have a world-class experience during each visit. We are working on this resolution to make sure you have all of the information needed. Our team is reaching out to make sure you have all of the details about your purchase. Thanks for choosing Ford of Murfreesboro. All the best!
Ford of Murfreesboro Make You Feel Like Family!
by sassygirl2309 on 12/04/2015I purchased a 150 Lariat 4X4 Sport. The salesman Chris Weiland was very helpful and took the time to find the vehicle that was right for us. Wes in the financial department went over all of paperwork and didn't mind answering any questions… we had. Everyone at Ford of Murfreesboro welcomed us and made us feel like family. We will definitely be purchasing our next truck with them.AWESOME! Hope your are enjoying your new Ford F-150. We are so thrilled that you took the time to leave us feedback and a review. Chris Wieland will be so excited to hear your kind remarks. Thanks for choosing Ford of Murfreesboro. See you again soon! All the best, Ford of Murfreesboro
Kudos
by Pianokzzz on 12/02/2015From the very beginning when I initially began looking for a vehicle, the staff has always been very helpful and knowledgeable regarding any question I had. Great group, it seems like, from my observation. Special thanks out to David Tibbs.… Hope the vehicle works out as well. If so, all is good! Merry Christmas folks! Regarding the commitments met by the dealer, those are ongoing...but do not expect any issues.We are so thankful that you took the time to leave us feedback and a review. Our goal is for you to have a World-Class experience during each visit. David Tibbs is going to be thrilled when he hears your kind remarks. See you again soon! All the best, Ford of Murfreesboro
Ford Focus
by jkingvols on 11/30/2015Initially I had purchased a red 2014 Ford Focus, for my fiancé. After signing the papers and going into the car a very strong smoke smell was found inside the car. I tried to drive it that weekend but the smell was overwhelming, I even… spent money on different items trying to get rid of it. Nothing worked, and I didn't want to risk that exposure to my fiancé and if we have kids in the future. Upon taking the car back, we talked to the financial manager who provided excellent initial service to us getting the issue resolved. Through him, the sales manager and the salesman, we drove off completely satisfied with how the situation was handled.Thanks for giving us an opportunity to find a resolution for you and your fiance. We want every customer to have a world-class experience so we are glad our team was able to make things great for you both. See you again soon! All the best, Ford of Murfreesboro
car review
by mystang3953 on 11/20/2015We purchased a 2016 Mustang. We had the good fortune of having April Cromety as our sales representative. She was wonderful. We feel like we have made a forever friend.Awesome to hear! Thanks for taking the time to leave us feedback and a review! April will be thrilled when she hears your kind remarks. See you again soon! All the best, Ford of Murfreesboro
The Truth about Ford of Murfreesboro
by bigkawrider35 on 11/03/2015updated 11/19/2015I recently purchased a Competition Orange 2015 Mustang GT. Everyone here was competent, friendly, and more than willing to work hard to get me to the price and payments that I wanted. I enjoyed the "no pressure" environment that exists here… (unlike many other dealerships). Zach (my super cool and professional salesman) kept in touch with me via email while I mulled things over for a few days. He informed me of upcoming promotions that I could take advantage of, and did NOT flood my inbox with useless info. He was also available whenever I had any questions for him, and replied to my emails in a timely manner. Everyone here is professional and courteous, and will work FOR you to ensure that YOU get the best deal possible. After getting the numbers that I wanted, Will (my finance manager) went to work on the financing and got me the lowest rate available. We inked the deal in less than 30 minutes. I gave them my trade, and I drove away happy, in my beautiful Mustang that I am loving wholeheartedly. I will definitely purchase future vehicles from Ford of Murfreesboro. If you are looking to purchase an exceptional vehicle at an exceptional price from exceptional people, then you have found the right place!Great experience
by hleverette on 11/19/2015We purchased a new Ford Explorer. We love the car and Sarge was an amazing salesman. He answered all our questions and was very helpful.This is awesome to hear. Thank you for taking the time to leave us feedback and a 5-Star review. We appreciate your business and Sarge will be happy to hear his feedback. All the best, Ford of Murfreesboro
Excellent Service
by Brendylee on 11/03/2015updated 11/16/2015I had excellent help in finding the car I liked. The salesman was very helpful. He didn't rush me and let me take as much time as I needed. I would deffinently recommend him to my family and friends. The staff was also friendly and very… curious. In fact everyone was so helpful that I bought a 2015 Ford Focus.Enjoyed experience
by Lslambert2487 on 10/22/2015updated 11/13/2015We had trouble figuring out where the trucks were with all the construction, but after asking we were quite surprised how many there were to pick from. I was not going to get a truck that day but with the team working with us to get to our… price I could not pass it up. The whole process whet fretted smooth and with us having our grandson 4 and 9 that helped out a lot. I will and have already recommended going thereAccurate & precise knowledge of 2016 V6 auto Mustangs
by gonsolop1 on 11/05/2015updated 11/12/2015I test drove & purchased my 2016 Ford Mustang at Murfreesboro Ford Dealership on Halloween day,2015. I love standard over automatics but the only Deep Impact Blue Metallic V6 Mustang on the lot that day was my soon to be automatic one.Your… Sales Consultant was so well informed about my car. That was the difference. Before my finale decision I requested an opportunity too test drive a V6 manual Mustang. He made it happen and the driving experience was exactly as I had believed it would be, "Exciting & fun!". But Rousch had taken all of the blue ones and made Rousch Tangs out of them. So my 2nd test drive was in a silver, V6 manual, convertible. But the convertible had fewer options. Like I already said, your sales consultant sold your automatic too me. He answered all of my questions & all of my concerns with accurate, precise answers. I had no idea that a 2016 V6 auto Mustang would be so exciting & fun too drive! He knew every switch and every device in the car. And he instructed me how to correctly use each one. Two reasons I normally dislike automatics;(1) I get bored which makes me fall asleep behind the wheel and (2)accelerating into thick traffic moving at or above the speed limits on the interstate with most automatics makes me uneasy.(A stick rockets you into the slot your aiming for before you reach the speed limit.) Not my Mustang! Heck no. This baby can,"bring it" every time. I got more options and a very exciting car to keep me busy behind the wheel, while keeping my eyes on the road. He even synced up my smart phone before I drove off. Thank you Ford of Murfreesboro. You made my year.AWESOME to hear! We hope you are enjoying your Ford Mustang. Thanks for taking the time to leave us feedback about your experience. We appreciate you being an awesome customer. See you again soon. All the best, Ford of Murfreesboro
Great people to work with. ...
by dave_is on 10/28/2015updated 11/11/2015Nathan is our salesman. It all started with him. He did a great job. Jordan the sales Mgr was also a pleasure to work with. Chris in Finance did a great job too. My family was treated respectfully. Nathan took the time to go… over all the nuisances of the vehicles with all of us. I highly recommend Ford of Murfreesboro to everyone. Thanks to everyone. ... DwGMy Dream Car
by mustang165017 on 11/02/2015I purchased a 2016 Ford Mustang. When I arrived, the staff greeted me with big smiles. My salesman, Chico, was very helpful and friendly. He answered all of my questions. I was done with my deal in less than 2 hours. The finance… manager, Will, is the best!Thank you so much for taking the time to leave us feedback and a review. We appreciate you being an awesome customer. Thanks for sharing your experience with Ford of Murfreesboro, Chico, and Will. See you again soon. All the best, Ford of Murfreesboro
Great Customer Service
by tamara1227 on 10/28/2015My salesman Anthony Berry was great and got me the best deal possible. I'm truly greatful for his hospitality. Thanks again, I love my Ford EscapeWe are so happy you had a great experience, Tamara. Thanks for sharing this feedback and especially to hear about Anthony Berry. We appreciate you being a great customer. See you again soon. All the best, Ford of Murfreesboro
Not Your Usual Car Buying Experience
by LRGREER on 10/27/2015Ryan and Julia are an amazing team. We purchased an inexpensive, older, as-is, trade in truck from them in June. The truck had several problems that were not evident to them or us at the time of purchase. We did two different repairs on the… truck. The third problem occurred out of town, AAA towed the truck to the nearest Ford dealer in the area. We contacted Ryan and told him what had happened. We told him that we were really not comfortable with that truck anymore. He and Julia immediately went to work to find us another truck from one of their sister dealerships. We did upgrade to an almost new Ford Certified vehicle, that we feel we got a great price on. David Lee really stepped up by giving us all of our money back on truck that was broken down in another city, that we bought AS-IS. As a result of the service we received from the Ford of Murfreesboro team, we just purchased another almost new certified vehicle from them.This is incredible to hear, Greer family. We are honored and humbled that you continue to make Ford of Murfreesboro your dealership of choice. THANK YOU! Hope you are enjoying your new rides. Thank you for taking the time to leave us a review and especially hearing about, Ryan, Julia, and David. See you soon! All the best, Ford of Murfreesboro
Great service
by Janessa1 on 10/27/2015Chico was great bought Ford Explorer 2016 and king ranch within one weekThanks for taking the time to leave us feedback, Janessa! We are so thrilled you picked out your Ford Explorer and F-150 King Ranch. Thanks for being such awesome customers. All the best, Ford of Murfreesboro
Great Salesmen, Great Product
by MLawless3455 on 10/21/2015Gary Smith was very attentive and found me the perfect car within my budget! He didn't once try to pressure me into a car for his benefit , strictly my benefit and I appreciate that. He found me a 2016 Ford Fiesta for the same price I would… have paid for a used car with thousands of mines on it. Life time warranty on the car , you cannot beat that! And a 4.9% interest rate for a college student ??? Wow! I was truly impressed and will refer Gary Smith to any and everyone I know!!!! Go Gary!This is wonderful to hear! Thank you for taking the time to leave us feedback and a review. We appreciate you being a great customer! It is wonderful to hear about Gary. THANK YOU!
This is wonderful to hear! Thank you for taking the time to leave us feedback and a review. We appreciate you being a great customer! It is wonderful to hear about Gary. THANK YOU!
Good job gentlemen.
by thumspirit on 10/15/2015Monday I bought a Ford F-150 from Murfreesboro Ford. The sales staff were very helpful and attentive to my desires. I am happy with my new F-150 and satisfied that I got the best truck for the money I spent. Thank you Murfreesboro Ford for… a wonderful buying experience. RoyThis is so incredible to hear, Roy! Thank you for being a great customer of Ford of Murfreesboro. Enjoy your F-150, and we look forward to seeing you again soon! All the best, Ford of Murfreesboro
Very happy with the sales experience and my new car!
by kkrueger23 on 10/12/2015Zach Bailey did a really great job. I didn't feel pressured to buy at all. I was a little overwhelmed by how many different options the Ford Escape had but once I figured out which options I wanted it was easy. Also, I feel like I got a… really great deal. I'm very happy with my experience and most important - My New Car! Thank you!We appreciate your business tremendously! Thank you. Zach was so thrilled to receive your feedback. Enjoy your Ford Escape. See you soon! All the best, Ford of Murfreesboro
2016 Mustang purchase
by Ervin534 on 10/09/2015I purchased a 2016 Ford Mustang from Nate Campbell and received excellent service... We have purchased 4 vehicles from Ford of Murfreesboro and Nate. We also recommend 2 of our friends who also bought from him... The dealership is… outstanding and I would not buy from any other salesman or dealership... Great experience...This is wonderful news! We appreciate your business (ALL 4 TIMES) and can't wait to see you again soon. We shared your feedback with Nate and he was so excited. Thanks again for being a great customer. All the best, Ford of Murfreesboro
This is wonderful to hear! Thank you for choosing Ford of Murfreesboro to purchase your Ford Fiesta. Gary will be so happy to hear your kind remarks. We appreciate your business tremendously. See you again soon! All the best, Ford of Murfreesboro
by fordoftheboro on 12/22/2015