Ford of Murfreesboro
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Ford Focus
Written by 11/30/2015
onInitially I had purchased a red 2014 Ford Focus, for my fiancé. After signing the papers and going into the car a very strong smoke smell was found inside the car. I tried to drive it that weekend but the smell was overwhelming, I even spent money on different items trying to get rid of it. Nothing worked, and I didn't want to risk that exposure to my fiancé and if we have kids in the future. Upon taking the car back, we talked to the financial manager who provided excellent initial service to us getting the issue resolved. Through him, the sales manager and the salesman, we drove off completely satisfied with how the situation was handled.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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fordoftheboro on 12/07/2015
Dealer Response
Thanks for giving us an opportunity to find a resolution for you and your fiance. We want every customer to have a world-class experience so we are glad our team was able to make things great for you both. See you again soon! All the best, Ford of Murfreesboro
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