Audi Hilton Head
Customer Reviews of Audi Hilton Head
Review type:
JohnsonM
by JohnsonM on 04/22/2025Everyone was very professional, knowledgeable, and helpful in every way.Quick and easy
by Corp Lease on 04/16/2025The team at Audi of Hilton Head take pride in valuing my time. I booked my appt online, dropped my car off the night before, and they called me midday to let me know my car was ready. Easy process for a regular oil change. They went above… and beyond and washed my car afterwards.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent service
by AngelaY on 01/16/2025I always receive excellent service at Audi Hilton Head. Scheduling is easy. I was kept informed at all stages. All customer service folks are outstanding.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Q8 5000 mile service
by CME1976 on 08/15/2024We had exceptional help from the gentlemen who checked us in first thing in the morning-he showed, explained and corrected an issue we had will our apple play set up. However, when i picked up the car a 1/2 hour before closing, the… saleperson stated the amount owed, I handed over my credit card, but no itemized explanation of what was completed during my service was reviewed before or after the bill was paid (this was my first time at this dealership with my Q8) . I did forget to ask if Audi did military discounts prior to handing over my card. So when I asked after the card was charged, the person who ran my credit card said they do, but since my card was already charged he said, 'he'd see what he could do.' Nothing was done. The very next morning my daughter and I headed to Jacksonville and within 1 hour of being on the road my washer fluid light on the dash chimed and the dashboard showed fluid low. Needless to say I was NOT AT ALL HAPPY.Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-9517 to discuss what we can do to help.
Q5 A/C isdue
by 24Q5Hpev on 08/08/2024With the exception of frustration with your call center for service, the service team at the dealership were great. It was a challenging issue that took a bit to resolve, they mostly kept me informed and provided a loaner and / or concierge… service which was great since we were from out of state on vacation.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Dept
by Audi Girl on 07/20/2024I am very pleased with the service Audi Hilton Head provided me. Once again Dante and the service department came through. I definitely recommend Audi Hilton Head for your service needs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Audi Hilton Head and we hope to be of service again in the future.
A8L Service was spectacular
by David Pxxxx on 03/28/2024We were extremely pleased with the level of service and attention to detail we received at our latest appointment at the AutoNation Audi Dealership in Hardeeville S.C. recently Our service representative Aimee went above and beyond to… expedite the required service repair on our A8L. Thank You David Pxxxx ..Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Quality Service Dept
by EandOH on 02/22/2024Our 2021 Q7 had an issue with the main module. After way too many long and unsuccessful attempts by Audi Tech Support and Zen (whoever they are!) to update our software, I needed Audi Hilton Head to step up and get the part replaced. Both… Service Rep Dante Russo and Service Manager Matt Hunt interceded and took the initiative to get part ordered. If it wasn't for them, our car would still be in "sick bay" waiting for another failed software update. I've always said in a world full of technology, people make the difference. Dante and Matt made a difference and renewed my faith in people who can resolve a technical problem!Hello Eandoh, we're happy you found our staff to be so supportive during your experience here at Audi Hilton Head. Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and efficient service
by L Totman on 02/08/2024Clean waiting area as I waited for my car. I was able to do work while I waited. Staff, Dante, was very friendly and made sure all my questions were answered.Hello, we're happy you found our staff to be so supportive during your experience here at Audi Hilton Head. If you ever need help, just give us a call. Happy motoring!
Service
by Sheryls on 12/13/2023Very pleasant, fast & throughHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Just OK
by Just OK on 12/05/2023I assume that the 10K service was performed. I opted for a car wash. The wash was awful. Parts of the car weren't wiped - the road dirt was still there. No cleaning on the interior and no wheel shine. Have had many washes at Audi… dealers and this was poor. Won't waste another 45min. for their wash next timeHi, thanks for the feedback, Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-9517 to discuss what we can do to help.
20K Service of My A8
by Brian B on 11/22/2023Dante did a great job making sure I was taken care of during my time at the dealership. They took my car back in on time, kept me informed on the status and took some time to make sure I was good with the whole experience. Other than one… time at the dealership 2 years ago, I have always been treated with the utmost professionalism and highly recommend them to anyone that asks. Dante is a true asset to that dealership.Hello Brian, it means so much to us that you chose our dealership! We appreciate your recommendation of Audi Hilton Head and we hope to be of service again in the future.
Recall fix
by Amyjojo on 11/11/2023It was a great experience. Amiee was so nice and helpful! They loaned me a car for the time my car was being serviced. (Not all do). I’m proud to be an Audi owner! Thank you!Hi, we're happy you found our staff to be so supportive during your experience here at Audi Hilton Head. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service Care
by LadyFae on 11/10/2023Service Dept and Service Rep, Dante, were both couteous and quick to handle and resolve my needs for my Audi Q7. When I needed clarification on a matter after departing the dealership, both the General Manager and the Service Manager… reached out to clarify the situation. Bravo! I will trust my Audi to them for my future needs.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
20,000 Mike service
by Audi A4 on 11/08/2023Excellent service. Kudos to the service team. It was easy to schedule, Dante met me, took my car in upon my arrival, explained the process, and maintained communication during the service. My car was washed, vacuumed, etc. Highly… recommended.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire Replacement
by kal21@0021 on 11/07/2023My tire literally exploded (showed little signs of wear), Audi's service department got me in quickly and within just a couple hours had a new tire installed and ready to go (car extra clean!) Was also able to pick out my next car during… the time it took!!! thanks to non-pressure, very nice salesperson (Mr. Benson).Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
service
by christopher on 11/05/2023was quick, (I was waiting). Car returned clean inside and outHi Christopher, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stacey's A8 repair
by Glenn 90 on 11/01/2023GREAT SERVICE!!!!! Donte was a great help as always....Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall
by Timothy on 09/29/2023Every time I go here for service it’s another issue! 1.5 hours for an oil change 3 hours for a battery replacement. This week went for a recall which I was told will take 1 hour. After 1.5 hours the service person informed me the computer… was not working and the procedure had not started. In the end I needed to make another appointment and bring the car back in 2 weeks. That’s 45 miles round drip every time I bring it back. I will never buy another Audi because of the mess the service department is in.Hi Timothy, we are deeply disappointed by your experience at Audi Hilton Head. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 962-9517. We hope to hear from you.
Awesome service!
by Ebony Housey on 09/22/2023My last service has been a pleasant experience! Matt the service manager responded in a timely manner to make sure my car was repaired properly! His prompt attention and professionalism with this service was appreciated. I purchased my Audi… A7 5 years ago and by far this was the best customer experience I have encountered. I only had my car back a 1 day but so far the problem hasn’t occurred again. I haven’t had the best experience the last few visits but this one made it for it all. I hope all of my visits will be as delightful as this one or even better. Please recognize Matt and his service team for modeling Audi philosophy by providing great service and going above and beyond to retain Audi customers! Ebony Housey Audi A7Hi Ebony, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Audi Hilton Head. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Dante and the service team
by TiffPetrone on 09/22/2023As always, Dante goes above and beyond to make sure we taken care of at Audi. He is an asset to Autonation for sure. We went in for routine service, he got us an appointment quicker than we anticipated, fixed a few items we were having with… our Q8 and got us back on the road quickly. Thank you as always.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Johnsonm! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 04/23/2025