Audi Hilton Head
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Dealership Service Review
service Rating
Recall
Written byon 09/29/2023
Every time I go here for service it’s another issue! 1.5 hours for an oil change 3 hours for a battery replacement. This week went for a recall which I was told will take 1 hour. After 1.5 hours the service person informed me the computer was not working and the procedure had not started. In the end I needed to make another appointment and bring the car back in 2 weeks. That’s 45 miles round drip every time I bring it back. I will never buy another Audi because of the mess the service department is in.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Destiny Jarvis on 09/30/2023
Dealer Response
Hi Timothy, we are deeply disappointed by your experience at Audi Hilton Head. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (843) 962-9517. We hope to hear from you.
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