Customer Reviews of Jim Hudson Lexus
Review type:
Good buying experience
Drive more and get more
by Poland on 12/02/2023Willing to deal and called many times to get business. Worth the driveThank you for trusting Jim Hudson Lexus of Columbia with your business, Poland!
A whole different car buying experience!
by Darryl Carey on 11/29/2023Our salesman, Kyle Reed, left no stone unturned making our car buying experience a pleasant one. He and Mike not only thanked me for my military service but went out of their way to express their gratitude. I would recommend this dealership… and these gentleman to anyone interested quality service during and after the sale.Darryl, it's great to know that Kyle and Mike made your car-buying experience so pleasant and easygoing here at Jim Hudson Lexus of Columbia. We're grateful for your service and appreciate the recommendation! Enjoy your new ride and safe travels ahead!
Service Visit
by Greg and Cely Brigman on 11/25/2023Service Rep Shaun is professional, helpful and courteous. Had a tire pressure module/sensor part go bad Oct 20th. Shauan explained they did not have one in stock and he would order. Waiting on follow up now. While I was there he did… the 5,000 service. Appreciated that.Greg and Cely, we're glad to know Shaun provided you with professional service at Jim Hudson Lexus of Columbia. We appreciate your patience while waiting for the part order - rest assured that our team is on it!
What’s my name?
by AK on 11/18/2023We have always had good customer service experiences in the past. I would have given five stars but: Sam left us with the impression that he has a problem with black men and black people in general. Not one time did he address me or my wife… by our name. He actually forgot that we were there. When I asked him a question, he would not respond to me, but would look at my wife. The detail person was very friendly and helpful in making sure that we were satisfied.Professionalism at its best!
by Mark OBrien on 11/14/2023Dealership is very polite and extremely professional.We are honored to receive your support, Mark. Thank you! - Jim Hudson Lexus of Columbia Team
World class customer service!
by Mike Gentry on 11/02/2023I was shopping around for a Lexus GX 460 luxury, and I saw a 2021 on the Jim Hudson Lexus website. I did a quick chat, and the next morning I spoke with Mark Wickham at the dealership. Mark was very helpful, so I went down the following day… (a Wednesday) to look at the vehicle. Upon arriving, my wife and I were greeted by Mark, and he had a special VIP sign outside his office, welcoming us to the dealership. Mark welcome does and offered us something to drink after we had made a 2 1/2 hour ride from the upstate of South Carolina, which gesture was very kind. We looked over the vehicle, drove it, and then came back to discuss our thoughts of it. I told Mark that I would like to take a little time to think about the vehicle, and to make a decision if I were going to buy it or not. The next day, Mark followed up with me about the vehicle, and I told him of a few things that I would like him to take care of regarding the interior of the vehicle, having an issue with a headrest and the Lexus kick plates on the driver and passenger side when you open the door. Mark was able to take care of those issues, so we arranged to purchase the vehicle and pick it up on that Saturday. We drove down from the upstate of South Carolina, and when we arrived at the dealership, the car had been completely detailed the interior items corrected, and the vehicle was setting in the sales area with a large red bow on top of it. I had sent the documents needed for the sale to Mark earlier on Saturday morning, and by the time we had arrived, all the paperwork was complete, making the process, very smooth and easy to complete in a timely manner. This by far is the best new car buying experience I have ever had. I will definitely recommend Jim Hudson Lexus of Columbia to anyone. I know who may be in the market for new or used Lexus. I will specifically recommend Mark Wickham as he is a superior sales professional that makes you feel like a part of the Jim Hudson Lexus family. It is no wonder why Jim Hudson Lexus is the premiere Lexus dealership for customer service in the nation. If I’m ever in the market for another Lexus, I will definitely make that purchase from Jim Hudson Lexus of Columbia South Carolina. What a great experience!Mike, we're so glad to know that Mark and the team at Jim Hudson Lexus of Columbia made your car-buying experience easy and memorable. We appreciate you taking the time to share this detailed feedback! Enjoy your new Lexus GX 460 luxury! We are here for you and any of your future needs!
Outstanding!
by jDLS430 on 10/29/2023Want to give a shout-out to the team. As a road warrior and driving a legacy Lexus LS. This team has gone over and above. I don’t have the luxury of scheduling in advance but the team in Columbia has always been flexible as I pass though… and make a call about getting it in as I pass though. Thank you Melvin and Angel for the quick schedule and turn around on the LS! Additionally, thank you for accommodating a quiet place to hold a work commit for a Teams call during the quick service.We're glad our team at Jim Hudson Lexus of Columbia could provide you with flexible and efficient service! It's great that Melvin, Angel, and the rest of the crew were able to accommodate your needs. Thanks for choosing us for your service needs.
The Best
by Vann on 09/21/2023A responsive dealership ! Service is 5 star!Thank you for the great review! We appreciate your business here at Jim Hudson Lexus of Columbia.
Great Service
by Elizabeth on 06/15/2023TrustworthyThe entire team at Jim Hudson Lexus of Columbia is so glad we earned your business. Thanks so much, Elizabeth!
Very nice service advisor
by BeBe on 04/24/2023Very accommodatingIt was our pleasure to assist you! Thank you for the 5-star review of Jim Hudson Lexus of Columbia and have a fabulous day.
Lexus Review
by Kenneth Brown on 04/05/2023They are very professional and nice.Amazing dealership!!
by Tina Matheney on 02/08/2023We had an absolutely amazing experience at Jim Hudson Lexus in Columbia,SC. Kyle Reed was our salesman and he felt more like a long time friend or family member than a salesman. He was honest and he took the time to listen. He went above… and beyond. Our entire experience was amazing. They don’t make them like these folks anymore!!Alwsys 5 Stars
by R Hughey on 11/03/2022My service advisor Sam Mercado is the best. Always friendly and helpful. Always with a smile. And my service manager Tony Locklear was great as well.We're thrilled that Sam, Tony, and the Jim Hudson Lexus service team always deliver the top-tier care we strive for! Thank you for the excellent review and for taking a moment to share - we're here to help if you need us down the road!
Kyle Reed is a Lexus salesman who gives Rolls Royce Customer Service!!!
by Chuck Rossiter on 08/03/2022KYLE is an EXCELLENT asset to an already 5 STAR DEALERSHIP! If you can find a salesperson who can provide you with better customer service than Kyle, I’d definitely like to know where? He’s extremely honest, punctual, friendly and most of… all not pushy. I’ve owned many cars in my lifetime and I’ve never had a smoother purchase experience. Everyone I dealt with from the front desk young lady to the finance manager were the best of the best and more. Jim Hudson is the most outstanding and honest dealership I’ve ever done business with!Hi Chuck - We are so happy to hear that Kyle and the team gave you a top-notch experience! Thank you for choosing Jim Hudson Lexus and for sharing your feedback. We wish you safe and happy miles ahead!
Great job and service the other day.
by Ricky B on 08/02/2022First time getting my car serviced at Jim Hudson Lexus. A lot more than what I expected. Place was comfy and clean. Workers were professional and welcoming. I highly recommend trying this place out for deals and service. I will be back… again!Hi Ricky - We are thrilled that our team took such great care of you and your vehicle! Thank you for choosing Jim Hudson Lexus and for sharing a review. We look forward to seeing you next time!
Above and Beyond!
by Sarah Satterfield on 02/18/2022Big thanks to SAM and Jim Hudson Lexus service department! I had a flat tire in my driveway and Sam drove out to help me in a loaner car, put on my spare, and drove my RX back to the Lexus dealership for service. Sam did this on his lunch… hour. This dealership goes above and beyond!Sarah, thank you for the great review! We want the most for our guests, and hearing that Sam was able to assist with your vehicle and get you back out on the roads made our day. Drive safely in your Lexus RX, and we hope to see you again at Jim Hudson Lexus!
Excellent service
by Emran on 10/27/2021Very professional, friendly, courteous and timelyThanks for this great review of Jim Hudson Lexus! It makes us so happy that our team was professional, friendly, and courteous. See you again next time.
Service on my 2018 GX 460
by Service on 2018 GX 460 on 09/14/2021Excellent service with Shannon. Will continue to use Jim Hudson Lexus.Thank you so much for the excellent review! We will pass along your kind words to Shannon.
Easily 5-Stars!
by JUSRELX on 05/12/2018updated 05/17/2018Hands down the classiest dealership I've ever been to. I don't even like calling it a dealership because it feels like so much more. Everyone there is super helpful and knowledgable. I had previously gone to a competitor that I won't… name but it rhymes with finschminity and it was dirty and the staff, well...let's just say "not $100k vehicle" classy. So, returning to Jim Hudson Lexus of Columbia was a no-brainer. We got a 2017 ES 350 about a year ago and have been 100% satisfied with the car, service, and dealership since. So, getting my 2018 LX 570 was a super stress-free experience. Everyone from Micheal to Wes to Nathan to Sam was just amazing. Any and every award around that place is well deserved!Amazing Experience
by Kara on 03/18/2018Mark Wickham is the best salesman ever! I recently purchased an RX 350 because of his amazing customer service. He goes above and beyond for his clients and I have never received such amazing service from a dealership like this one. Thanks… to Mark I will be bringing all my future business to Jim Hudson Lexus of Columbia. I definitely recommend this dealership and am very pleased with the service.Luxury Service
by Mz on 02/21/2018Jim Hudson Lexus is "The Best" luxury car dealer! I love the top notch service that I receive each time I visit this dealership. Rather its for service, complimentary car wash or just to stop in to say hi. I appreciate the staff at JHL of… Columbia! Just as the slogan goes "Experience it once you will never forget it" - this is very true. I enjoy driving my GS 350F Sport but that is not what keeps me returning, it's the level of service I receive. The staff makes me feel like I am #1. And all of the service reps "Thank you because you all continues to make a lasting impression. I am on my 3rd Lexus and I look forward to continued business with JHL of Columbia. Thank you, Thank you! It is very hard to find this level of service THROUGHOUT a dealership. PLEASE continue to provide exceptional customer service, I greatly appreciate all of you! Satisfied Customer Mz V.
We believe that our customers are as special as our cars. So we take car shopping to a whole new level! Stop by to see how we have elevated the Lexus experience to a new level. From the purchase of your new Lexus to the time you need it serviced or repaired, we obsess over the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come experience the Jim Hudson Lexus Columbia difference – where we treat you like family!
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Thank you for sharing your positive experience with us at Jim Hudson Lexus of Columbia! We're delighted to hear that our team made you feel comfortable and well-attended throughout the process. Enjoy your new vehicle, and we hope to see you again in the future!
by Jim Hudson Lexus of Columbia on 05/08/2025