Customer Reviews of Jim Hudson Lexus
Review type:
Good buying experience
by TH on 05/01/2025
updated 05/07/2025
Great dealership with a large selection of vehicles available on the lot. I felt comfortable and attended to during the entire buying experience. Never did I feel pressured to purchase the vehicle or the optional warranty.
49 reviews
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Customer Service
by Anita on 01/01/2018Thank you so much to the Receptionist and Sales Manager and team working Saturday Dec 30th at around 4pm! I really appreciate your assistance in helping me with my key fob. I purchased my Lexus several years ago in Virgina and was in… town visiting my Mom when my key fob died and would no longer crank my car. The Sales team (in the absence of the Service team who had left for the day) quickly stepped into the breach and helped me get on the road again.Excellence in customer service
by Chris_W. on 12/13/2017I did not purchase my vehicle from Jim Hudson. However I did need a service company. I go to this location for all my service needs. I have never recieved anything but 5 star service. From the time you are greeted at the service bay all the… way through the process. My usual advisor is Matthew Johnson. Great at explaining what is and/or needs to be done. Always done right the first time and on time. Highly recommendedWorst Dealership
by angry on 11/07/2017Do not buy a vehicle from this company, Jim Hudson Umbrella. As if you don't buy their car you're not worth their time or treated like a person. And per the sales manager if you buy a Lexus and bring it there you are still treated… completely different and not given the same customer service as someone who did buy their vehicle from this dealership. All they care about is selling vehicles from their lots. I will not buy my next vehicle from this dealer or umbrella of dealer. And it will not be a Lexus as Lexus customer service doesn't seem to care how dealers treat customers that buy their product.Great Experience
by openwidecda1 on 05/20/2014updated 06/03/2025I had the greatest experience at Jim Hudson. I have purchased 4 Lexus's since 1998 and 3 of them have come from Jim Hudson. I have had the same salesman there and he is the greatest. I drive 1 hour to visit this dealership because they are… worth it. They are top notch all the way around and go out of their way to make you happy!Thank you for the five-star review! We're so happy to hear that you have enjoyed returning to Jim Hudson Lexus of Columbia. We appreciate your loyalty!
Service Time
by kijon on 05/24/2014updated 06/03/2025I had an appointment at 8:30 AM, I was called at 4:00 PM and was told, that my vehicle was ready. When I arrived at the dealership at 5:00 PM, I was told my vehicle was in cleanup. So I said I would come back the next day and get it. I… returned the following day at 9:00 AM, my vehicle was sitting in the the service bay, and had not been serviced, I was told that the service tech had droped the ball. I was given a new battery for my trouble. What can of mess is this! Since a new service manager has been placed, service is much better!Purchasing
by Kijon on 05/24/2014updated 06/03/2025I was sitting with a sales person, talking about purchasing a LS460. And another sales person came and got the keys, and gave them to another customer to test drive, before I test drove the vehicle. And I was asked could I wait until the… vehicle return.Kijon, thank you for taking the time to review our dealership and we are thrilled that you would recommend ussorry for the delay while another customer test drove the vehicle, but we are glad everything worked out to a win/win scenario as we always strive for that outcome.
Disappointed About Online Used Car Sales
by Isenburd on 03/11/2014updated 06/03/2025Today, I contacted Jim Hudson Lexus about a CPO Lexus they had posted online. While they answered my first question about the availability of the car suggesting a visit and test drive, the answer to my follow up question took me aback. I… saw on CarFax that the vehicle was in an accident - rear ended with 'functional' damage. I politely asked to help me understand what happened to the car. Here the response I got- "I can only go by what the carfax says, and it sounds like it was pretty minor. I can tell you that if the airbags didn't deploy and the car was driven from the scene, it was probably cosmetic only. The car is certified, so there was definitely nothing major." The car was posted as a Certified Pre-Owned Lexus and I was trying to understand what the damage was about. Also, the car was priced almost $3,000 above KBB and I wanted to be sure that I wouldn't have to make a 250-mile trip to the dealer without having at least some understanding of the condition of the car. I don't know the dealer but cannot recommend his used car department to anybody searching for cars online.
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About our dealership
We believe that our customers are as special as our cars. So we take car shopping to a whole new level! Stop by to see how we have elevated the Lexus experience to a new level. From the purchase of your new Lexus to the time you need it serviced or repaired, we obsess over the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come experience the Jim Hudson Lexus Columbia difference – where we treat you like family!
What sets us apart
Jim Hudson, founder and principal of Jim Hudson Automotive Group, was presented with the Order of the Palmetto by Gov. Nikki R. Haley. "On behalf of the people of South Carolina, I am pleased to award Jim Hudson the Order of the Palmetto - our state
Amenities
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Thank you for sharing your positive experience with us at Jim Hudson Lexus of Columbia! We're delighted to hear that our team made you feel comfortable and well-attended throughout the process. Enjoy your new vehicle, and we hope to see you again in the future!
by Jim Hudson Lexus of Columbia on 05/08/2025