Hurd Auto Mall
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Customer Reviews of Hurd Auto Mall
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10 service reviews
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inspection/car repair
by CAF234923 on 02/13/2024On a Tuesday and a Thursday, I had two visits, one for a state inspection, one for a repair. Both visits went well. For the second, I used the shuttle service. Work was done efficiently. The shuttle service was excellent.Don’t follow thru
by Dgirard741 on 05/21/2023Assistant Service manager never returned my callService
by Mikelp1202 on 09/13/2022Highly recommended, print and quality service is hard to find these days. Hats off to The Hurd crewOil change and tire rotation
by Silverado on 02/16/2021It was more costly than the last time, so I asked why the price increase he said there was a change but seeing I wasn't aware he ended up reducing the price. But this was the second time the mechanic didn't put the sticker on the… windshield. The service representative ended up putting once one when I complained. He was easy to deal with.stay clear of hurd auto mall in r.i.
by ghostrider401 on 01/08/2016Horrible service, people in service department are rude and unprofessional. They lied to me repeatedly about when my car was going to be done until I demanded my car back. I will never go there again.Hurd Auto Mall Evasive Tactics
by synoptic12 on 12/11/2014Hurd Auto Mall is a dealership that uses deception as a tool to deceive the unsuspecting. Brought my vehicle in to have a diagnostic test performed to determine an after ignition problem. To begin, to plug in to the OBD I and to read the… codes are a matter of minutes. After forty-five minutes, I inquired as to what had transpired. Customer service said it would be ready shortly. Nearly thirty minutes later, the 'mechanic' drove the car near the service desk. I asked the 'mechanic' what were the results. He mentioned the carburetor as needing repair. As I entered my vehicle, I noticed the (SES) 'Service Engine Soon Light' activated (being lit). I brought this to his attention stating that the SES light was not on upon bringing my vehicle in. He said he could not fix that. Moving to the service desk, I spoke with the Service Manager, whom tried to snow me stating, " My carburetor needed rebuilding; specifically mentioning the metering rods. However, we had the carburetor rebuilt by a certified dealership just two months prior. I moved to the cashier and demanded my money back, as the money was quickly credited back to my bank card. Now I had to contend with the (SES) which was the fault of a Hurd mechanic which had limited knowledge. Returned to previous dealership to diagnosis the issue with the (SES) light. The problem was found and the cost was around $175.00. There was nothing wrong with the carburetor as Hurd stated and wrote in the repair estimate. I asked Hurd Auto Mall to be reimbursed for the problem they caused. I had a three way conversation with Chris Hurd, the service adviser, and apparently a woman. When the conversation was complete, Hurd refused to provide the money for the damage they caused, rather offering me coupons for service in the future at Hurd. I refused and started litigation. To sum this up, I won the decision in the lower court, whereas the service manager could not even comprehend a schematic diagram. This decision was appealed by Hurd in Superior Court as I moved to challenge the appeal. After numerous motions, a lengthy amount of filing documents, and paperwork, this came to the floor nearly five years later. Hurd Auto Mall decided to pay the fees rather than to seek a trial. By the way, my vehicle is a show vehicle, being the lead vehicle in the motorcade: Oldsmobile 100th Anniversary Celebration in Lansing, Michigan in 1997. Did Hurd actually believe that they could snow me?Hurd service
by gjane on 11/13/2009I recently took my foreign car to Hurd Auto Mall for service. The staff was courteous and friendly. The service was excellent and prompt. The staff made sure everyone was comfortable while waiting, and happily answered all questions. I… will definitely return.Service
by dtchad48 on 11/10/2009Have had no luck at other dealers I decided to give Hurd Automall a try. I believe this was one of the best choices I could have made. The people at the service counter were extremely friendly and able to explain to me about all the… services that they had performed on my vehicle. My car was ready for pickup exactly when they said it would be. I will without hesitation use this dealer for service again in the future.Service Department @ Hurd Auto Mall
by kaycee54 on 11/11/2009Wanted to let everyone know about my recent service experience at the Hurd Auto Mall. It was fantastic. My service advisor, Bob Machado, took all my information, gave me an estimate for the time involved and the approximate cost. My car… was fixed within the time allowed and there were no surprises on my bill. They get five stars from me.Outstanding Service and Service Team
by dongalamaga on 05/01/2013updated 06/06/2025Absolutely outstanding service team. Greeted by several folks a I drove in the service bay. Everyone seemed happy with their tasks. My service advisor,Mike L., was completely knowledgeable about my past service history and, though much of… this visit was routine, asked several diagnostice questions about my experience to date with this new 2012 Lacrosse. One special issue an intermittent heating system variability was thoroughly examined, including a complete software check. No problems emerged. The remainder of the service visit was a great expeience. I left completely satisfied by this visit and will monitor the heating system if any further problems occur. This service team is extraordinary and deserves commendation for a great customer focused visit.
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