Hurd Auto Mall
Dealership Service Review
Hurd Auto Mall is a dealership that uses deception as a tool to deceive the unsuspecting. Brought my vehicle in to have a diagnostic test performed to determine an after ignition problem. To begin, to plug in to the OBD I and to read the codes are a matter of minutes. After forty-five minutes, I inquired as to what had transpired. Customer service said it would be ready shortly. Nearly thirty minutes later, the 'mechanic' drove the car near the service desk. I asked the 'mechanic' what were the results. He mentioned the carburetor as needing repair. As I entered my vehicle, I noticed the (SES) 'Service Engine Soon Light' activated (being lit). I brought this to his attention stating that the SES light was not on upon bringing my vehicle in. He said he could not fix that. Moving to the service desk, I spoke with the Service Manager, whom tried to snow me stating, " My carburetor needed rebuilding; specifically mentioning the metering rods. However, we had the carburetor rebuilt by a certified dealership just two months prior. I moved to the cashier and demanded my money back, as the money was quickly credited back to my bank card. Now I had to contend with the (SES) which was the fault of a Hurd mechanic which had limited knowledge. Returned to previous dealership to diagnosis the issue with the (SES) light. The problem was found and the cost was around $175.00. There was nothing wrong with the carburetor as Hurd stated and wrote in the repair estimate. I asked Hurd Auto Mall to be reimbursed for the problem they caused. I had a three way conversation with Chris Hurd, the service adviser, and apparently a woman. When the conversation was complete, Hurd refused to provide the money for the damage they caused, rather offering me coupons for service in the future at Hurd. I refused and started litigation. To sum this up, I won the decision in the lower court, whereas the service manager could not even comprehend a schematic diagram. This decision was appealed by Hurd in Superior Court as I moved to challenge the appeal. After numerous motions, a lengthy amount of filing documents, and paperwork, this came to the floor nearly five years later. Hurd Auto Mall decided to pay the fees rather than to seek a trial. By the way, my vehicle is a show vehicle, being the lead vehicle in the motorcade: Oldsmobile 100th Anniversary Celebration in Lansing, Michigan in 1997. Did Hurd actually believe that they could snow me?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No