Hurd Auto Mall
Today 10:00 AM - 7:00 PM
Customer Reviews of Hurd Auto Mall
Review type:
inspection/car repair
by CAF234923 on 02/13/2024
On a Tuesday and a Thursday, I had two visits, one for a state inspection, one for a repair. Both visits went well. For the second, I used the shuttle service. Work was done efficiently. The shuttle service was excellent.
24 reviews
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inspection/car repair
by CAF234923 on 02/13/2024On a Tuesday and a Thursday, I had two visits, one for a state inspection, one for a repair. Both visits went well. For the second, I used the shuttle service. Work was done efficiently. The shuttle service was excellent.Don’t follow thru
by Dgirard741 on 05/21/2023Assistant Service manager never returned my callService
by Mikelp1202 on 09/13/2022Highly recommended, print and quality service is hard to find these days. Hats off to The Hurd crewBuick Hurd Auto Mall
by John Piotti on 07/13/2022Pat Keeley my Sales contact provided an honest and effective deal to secure our latest vehicle.Out of their way to satisfy
by Boltstampa on 08/11/2021After a misunderstanding they did what they had to do to satisfy the customer. Would recommend to family and friends. Thank you to the friends at Hurd auto mallGreat on the initial poor out the door
by Tampabolts on 08/10/2021Purchased the vehicle before it’s arrival during the negotiations we had added the spray in bed liner as who has a truck without one ... to only receiving the truck without a spray in bed liner. It now becomes customers word vs… dealership/salesman’s it’s marked on the bill of sale under additional items but yet a hassle to proveOil change and tire rotation
by Silverado on 02/16/2021It was more costly than the last time, so I asked why the price increase he said there was a change but seeing I wasn't aware he ended up reducing the price. But this was the second time the mechanic didn't put the sticker on the… windshield. The service representative ended up putting once one when I complained. He was easy to deal with."They DON'T stand behind what they sell!"
by Ken G on 07/07/2020Be very cautious!! I purchased a used 2015 GMC Sierra from Hurd in February. In May (only 2200 miles later) I had the first opportunity to use the AC and found it did not work. I immediately brought the vehicle in and was informed that it… needed a new condenser and would cost close to $1000 for the job. They sold me a vehicle with a broken air conditioner and refuse to stand behind it! Who uses AC in 30 degree weather! I have purchased from Hurd in the past and considered them to be an excellent dealership however after this experience I warn you, Hurd has changed and cannot be trusted! Take a word of warning and take your business elsewhere!Hurd Auto Mall
by Cindy Landry on 02/19/2020updated 02/26/2020Great salesperson Neil White. He made my transaction flawless. He was the best I’ve ever dealt with.stay clear of hurd auto mall in r.i.
by ghostrider401 on 01/08/2016Horrible service, people in service department are rude and unprofessional. They lied to me repeatedly about when my car was going to be done until I demanded my car back. I will never go there again.Hurd Auto Mall Evasive Tactics
by synoptic12 on 12/11/2014Hurd Auto Mall is a dealership that uses deception as a tool to deceive the unsuspecting. Brought my vehicle in to have a diagnostic test performed to determine an after ignition problem. To begin, to plug in to the OBD I and to read the… codes are a matter of minutes. After forty-five minutes, I inquired as to what had transpired. Customer service said it would be ready shortly. Nearly thirty minutes later, the 'mechanic' drove the car near the service desk. I asked the 'mechanic' what were the results. He mentioned the carburetor as needing repair. As I entered my vehicle, I noticed the (SES) 'Service Engine Soon Light' activated (being lit). I brought this to his attention stating that the SES light was not on upon bringing my vehicle in. He said he could not fix that. Moving to the service desk, I spoke with the Service Manager, whom tried to snow me stating, " My carburetor needed rebuilding; specifically mentioning the metering rods. However, we had the carburetor rebuilt by a certified dealership just two months prior. I moved to the cashier and demanded my money back, as the money was quickly credited back to my bank card. Now I had to contend with the (SES) which was the fault of a Hurd mechanic which had limited knowledge. Returned to previous dealership to diagnosis the issue with the (SES) light. The problem was found and the cost was around $175.00. There was nothing wrong with the carburetor as Hurd stated and wrote in the repair estimate. I asked Hurd Auto Mall to be reimbursed for the problem they caused. I had a three way conversation with Chris Hurd, the service adviser, and apparently a woman. When the conversation was complete, Hurd refused to provide the money for the damage they caused, rather offering me coupons for service in the future at Hurd. I refused and started litigation. To sum this up, I won the decision in the lower court, whereas the service manager could not even comprehend a schematic diagram. This decision was appealed by Hurd in Superior Court as I moved to challenge the appeal. After numerous motions, a lengthy amount of filing documents, and paperwork, this came to the floor nearly five years later. Hurd Auto Mall decided to pay the fees rather than to seek a trial. By the way, my vehicle is a show vehicle, being the lead vehicle in the motorcade: Oldsmobile 100th Anniversary Celebration in Lansing, Michigan in 1997. Did Hurd actually believe that they could snow me?Hurd service
by gjane on 11/13/2009I recently took my foreign car to Hurd Auto Mall for service. The staff was courteous and friendly. The service was excellent and prompt. The staff made sure everyone was comfortable while waiting, and happily answered all questions. I… will definitely return.Service
by dtchad48 on 11/10/2009Have had no luck at other dealers I decided to give Hurd Automall a try. I believe this was one of the best choices I could have made. The people at the service counter were extremely friendly and able to explain to me about all the… services that they had performed on my vehicle. My car was ready for pickup exactly when they said it would be. I will without hesitation use this dealer for service again in the future.Service Department @ Hurd Auto Mall
by kaycee54 on 11/11/2009Wanted to let everyone know about my recent service experience at the Hurd Auto Mall. It was fantastic. My service advisor, Bob Machado, took all my information, gave me an estimate for the time involved and the approximate cost. My car… was fixed within the time allowed and there were no surprises on my bill. They get five stars from me.Not honest.
by usedcarbuyer1 on 04/26/2009Our car was misrepresented from the start as being certified (it is not). We were not given any paperwork. We were not asked to confirm the ridiculously high interest rate on the loan (9.9% - we don't have bad credit). They lied… blatantly on the phone about why they could not deliver the car on time. They are trying to get out of delivery - one of our conditions of purchase. Take a lesson from us - stay away.my new Chevy Malibu! 5 stars
by hondochris on 04/19/2009I just bought a brand new Chevrolet malibu from Hurd Chevrolet and it was the best car-buying experience I have ever had. Everyone is so nice and seems eager to make you feel comfortable. There was no pressure whatsoever...I have… recommended my sister there who is looking at either the Traverse or the Enclave. I highly recommend this dealershipBeware
by vudu2821 on 01/27/2009Very aggressive sales people. Started printing out paperwork even when they were told we wanted to think about it. Very high pressure to make the sale.Great Dealership
by efh2 on 03/08/2013updated 06/04/2025I liked the fact that I did not feel pressure to make a decision. In fact when we left the dealership to look at other cars their was no panic from Dave S.. He knew he has a good product and had no reason to worry.Deliverd a new vehicle that was not fully tested
by john720 on 01/14/2014updated 06/04/2025Hurd Auto Mall delivered my new GMC truck with the back up camera disconnected. They did not fully test the truck prior to delivering it. They just wanted to make the sale and get rid of me. After I discovered the problem, they made me… schedule an appointment to get it fixed. I had to wait nearly 2 hours to have the camera connected. Very sloppy in how they handle a new truck delivery and how they handle a dissatisfied customer.Hello John, We are so sorry for the inconvenience. Please accept our sincere apology. I'm glad we were able to accommodate you in service right away. Please feel free to call us if you'd like to discuss as we appreciate your feedback. We are certainly not perfect, but want you to know we value your time and candor.
GMC Sierra 1500
Chevrolet Equinox
Chevrolet Colorado
About our dealership
We called to say the deal was off. The car was delivered within a few hours. Just the car. No keys, no title, no contract. Nothing. They did not even say a word, just left the car in the driveway. They are not returning my calls. Draw your own conclusions about using this dealership.
by usedcarbuyer1 on 12/06/2010