Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
Survey
by Brandon84 on 12/19/2014updated 01/03/2015I liked that the staff who helped me was friendly and able to answer my questions. I also liked that they explained exactly what additional maintenance needed to be completed on my vehicle. I was also very pleased that because the work… took so long, they offered to drive me to a local restaurant for lunch.We are honored to hear that your experience with us has been very efficient! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
An Awesome Staff and Dealership!
by jemerson7 on 12/19/2014Working with Geoffrey Posey on the purchase of our new 4runner was absolutely hands down the best purchasing experience we ever had. He's a very honest and professional person that made us feel right at home. On multiple occasions he went… out of his way to make sure we felt very comfortable during out purchasing experience. Above and beyond all of our previous purchasing experiences. A+++++ for Spitzer Toyota and their staff.Congratulations on your new purchase and thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear Geoffrey provided you the best purchase experience. We would love to work with you again. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3454
wonderful spitzer
by sycom on 11/19/2014updated 12/08/2014the salesman was so personable and wasn't high pressure, he was knowledgeable about the cars and answered all my questions patiently, he was a really nice guy. I'd buy the Brooklyn Bridge from him.Spitzer Toyota Thumbs Up
by IsaacParker on 11/13/2014updated 12/08/2014everybody that i spoke to seemed to very knowledgeable and nice i highly recommend them and would for sure return for my next truckDon't Change
by TashaK9Dog on 11/22/2014Honestly, I love you guys! It started from August when I purchased my new (used) car. For starters, you are close and very convenient, to me. Nice to be able to stop in on way home from work. Secondly, the service here is fantastic. I have… never waited longer than an hour for anything, even when I purchased my car. And the last thing, you guys love my dog. You treat her and I great whenever we are there.Your great feedback truly made our day. Our team works incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver and I am certain that they will be glad to hear how happy you are with the service you have received. We look forward to making sure that you enjoy your car for many years to come. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3452
Great Experience
by TerrieHolter63 on 11/20/2014Helpful and informative sales staff from the time I walked in. Was very pleased with the management of the dealership and staff.Thank you for taking the time to share your feedback. Each employee is a valued member of our team and we all strive to provide excellent service. We are glad that you were pleased with your recent visit with us. We would love to work with you again in the future. Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3452
great team; watch prices on optional services!
by ReneeAinsley on 11/03/2014updated 11/17/2014The service staff are terrific. The facility is comfortable for waiting. Never have to wait as long as expected. I have a lot of trust in the folks doing the work.Thank you so much for taking the time to share your experience at Spitzer Toyota Monroeville. Our highest priority is satisfying our guests, so it is great to know that you enjoyed your time with our team. It is always a pleasure assisting you. Feel free to contact us if you need anything else. Also, check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3452
Best dealership in the Pittsburgh Area!
by Jessica1804 on 10/20/2014updated 11/08/2014My sales rep Ryan was great at showing me the car, answering any questions I had, was very friendly and great customer service (he even helped me clean my car out and transfer my belonging to my new car, as well as setting up my phone with… the cars Bluetooth)! Working with Ben in finance was great also! I have felt so confused before and taken advantage of at other car dealerships in the past, but Ben really made sure I understood everything and honestly wanted to get me the best deal! I would definitely recommend any of my friends to visit them for their next car purchase!Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests and the fact that you are pleased with your visit reflects what we strive to deliver. We hope you are continuing to enjoy your new purchase. If you need further assistance with your vehicle, please do come back and visit us. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3452
Promote Gary
by Dwalter21 on 10/28/2014My sales person Gary was amazing. I had to make a very quick decision and he made the process go so smoothly. He is a great guy and I would recommend all of my family & friends to go see him.Thank you for leaving this glowing feedback. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as quick and smoothly as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Warm Regards, Hillary Mundell Customer Relations Manager hmundell@spitzer.com 412-373-6200 Ext. 3452
Best cars in the world
by RickyB_219 on 10/15/2014The big reason That I love this dealership so much is becase of the Staff of sales and servive personnel, espicially the service dept. All the Service dept staff are great but the main reason is Jeannine, She always accomidates me and I… hardly ever have to wait she is a solid foundation for the dealership. I hope she is always there. tyThank you for sharing this great feedback with us. We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that Jeannine always accommodates you. We would love to work with you again in the future. Warm Regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Grateful
by OA54 on 09/25/2014updated 10/10/2014DJ's explanation of what was going on with my car was very helpful. He gave me options for addressing the issue and explained the pros and cons of each. Thank you for the coffee, snacks and WI-FI. It was a very comfortable environment to… get some work done.We appreciate the time it took for you to share your experience with us. It is wonderful to know that our staff was able to show you what our dealership is known for. Your feedback helps us to know that we are meeting the needs of our customers. Please feel free to stop by if you have further automotive needs. Warm Regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Spitzer auto service appointment
by Deniam27 on 09/27/2014I was very impressed by my entire experience during my 1st service appointment at Spitzer. Everyone was great and my vehicle was done quickly and washed as promisedDeniam, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Service Review
by Kathleen0219 on 09/13/2014updated 09/26/2014Dropped off my car the night before for inspection, oil change, car wash. Inspection, fld ck, tire rotation done but oil change and car wash not done even though the car was there all day. I picked it up around 5:30PM. This is not the… first time the car wash wasn't done. Bought the vehicle from Spitzer and told lifetime car wash but wasn't told that this would be difficult to obtain. Jeanine in the service dept is wonderful. She gave me a coupon for a free oil change since she understood that after working all day and leaving my car to be serviced ...I did not want to sit and wait while they did the oil change. Incidentally, my oil change would have been free since my car is still under the 2 yr warranty.Kathleen, Â thank you for taking the time to share your thoughts. Our goal is 100% customer satisfaction, and it's always disappointing to learn that we fell short of this goal. I appreciate you taking the time to bring this issue to our attention, and I can assure you that your feedback will be taken into consideration. I am happy that the rest of your visit was a great, and if you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Great Experience
by rthompson91 on 09/05/2014updated 09/26/2014Gary was very friendly and helpful. Did not try to push anything on me and helped me pick a car to my liking.Thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both pressure-free and enjoyable, and I'm very pleased that your visit reflected our efforts. Gary is a valuable member of our team and will be pleased to hear about your positive experience as well. Please let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Kind regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
The Spitzer Experience
by Gerry_M on 09/11/2014updated 09/25/2014I liked not feeling any pressure from the salesman, Ken. I also liked that he will be available for any questions I might have - only a phone call away.Thank you for your great review, Gerry! We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your visit to our dealership. Ken is an asset to our team and will be thrilled to hear that his great customer service has made another satisfied customer. I'll be certain to pass along your compliments. Keep us updated if there's anything else we can do for you. Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Semi-annual Toyota care
by Joseph_1014 on 09/11/2014Being able to make my appointment on line, and subsequently working with a very pleasant representative who explained precisely what service would be performed, and then delivering the vehicle in the time frame that was promised.Joseph, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing efficient service. We appreciate your business, and if you need anything else at all, please come back and see us. Also, check us out on Facebook and Twitter for exclusive content and deals. Best regards, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
Great Service
by houseclimate on 08/26/2014Jim (the sales rep I spoke with) was really the best part about my experience. He was so helpful and kind, provided lots of information and really took the time to understand my situation. Really good job.Thank you for this great feedback! It's wonderful to know that Jim provided you with the type of customer service that we pride ourselves on at Spitzer Toyota. I'll be sure to pass along your compliments to him. We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Robert Thomasson General Manager
Excellent Car Buying Experience!
by ShannonJyner05 on 08/21/2014I had a great experience at Spitzer Toyota. I had the opportunity to test drive all the vehicles I wanted to with no pressure to buy. Everyone was really nice. Everything was simple and straight forward! I love my new Prius c!Shannon, thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both pressure-free and enjoyable, and I'm very pleased that your visit reflected our efforts. Congrats on your new Prius c! We appreciate your business, and let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Kind regards, Robert Thomasson General Manager
Spitzer Toyota
by Tre_Marie14 on 08/08/2014From the very first contact with the sales rep Kitty through the closing of the deal, and the follow up cmmunication, my experience far exceeded expectations. Kitty is top notch, Ralph in finance was excellent, and Jim the Finance Director… was superb. Over the course of the four days since my purchase, I have "sang high praises" on my experience. While I am extremely pleased with the final sale price of the vehicle, it was the professionals Spitzer has in place the made my car shopping experience truly pleasant. I have been searching and speaking with dealerships since December 2013, and due to my initial conversation with Kitty, I drove from Washington, PA. Truly exceptional!!!Thanks for dropping by to leave this great review! I'm so happy to hear you received top-notch service from our sales team, and I hope that you are enjoying your new car! I'll be sure to pass along your compliments to Kitty, Ralph and Jim as well. We appreciate your business, and we look forward to serving you again in the future! In the meantime, be sure to follow us on Facebook and Twitter to stay in the loop with dealer specials and other fun stuff. Warm regards, Robert Thomasson General Manager
Spitzer review
by Thomasglenn on 08/08/2014They were ready to take my car the minute I got there and they were done in less than an hour. They had Wifi in the waiting room.Thomas, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that your overall experience with us has been pleasant. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Warm regards, Robert Thomasson General Manager
Recommend to EVERYONE!
by egsvob on 08/05/2014At first things might have gotten started on the wrong foot. I had seen what was found to be an old banner offering $1500 off msrp. When I received a quote for less than that, I was disturbed. I did some more research with a relative who… has a Toyota dealer and found the quote to be legit. I went out to Spitzer from across town and it was beyond worth it. Hannah, Steve, Sam and Bas were awesome. Sam had the patience of a saint with me and with my kids. They were good, but still five and seven and acted thay way. And Steve essentially was able to perform a magic trick to trade-in my financially upsidedown used (useless) Kia Sedona after hearing an off the cuff remark I made about wanting to be rid of it. My payments went up marginally from before, but nowhere near what I would be paying on two cars with one of them being a money pit. The entire experience was more than I could ask for.Thanks for dropping by to leave this great review! I'm so happy to hear you received top-notch service from our sales team, and I hope that you are enjoying your new car! I'll be sure to pass along your compliments to Hannah, Steve, Sam and Bas as well. We appreciate your business, and we look forward to serving you again in the future. In the meantime, be sure to follow us on Facebook and Twitter to stay in the loop with dealer specials and other fun stuff. Best regards, Robert Thomasson General Manager
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Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025