Spitzer Toyota Monroeville
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Service Review
Written byon 09/13/2014
updated 09/26/2014
Dropped off my car the night before for inspection, oil change, car wash. Inspection, fld ck, tire rotation done but oil change and car wash not done even though the car was there all day. I picked it up around 5:30PM. This is not the first time the car wash wasn't done. Bought the vehicle from Spitzer and told lifetime car wash but wasn't told that this would be difficult to obtain. Jeanine in the service dept is wonderful. She gave me a coupon for a free oil change since she understood that after working all day and leaving my car to be serviced ...I did not want to sit and wait while they did the oil change. Incidentally, my oil change would have been free since my car is still under the 2 yr warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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spitzertoyota on 09/30/2014
Dealer Response
Kathleen, Â thank you for taking the time to share your thoughts. Our goal is 100% customer satisfaction, and it's always disappointing to learn that we fell short of this goal. I appreciate you taking the time to bring this issue to our attention, and I can assure you that your feedback will be taken into consideration. I am happy that the rest of your visit was a great, and if you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Robert Thomasson General Manager 412-373-6200 rthomasson@spitzer.com
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