Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
A+++++
by DaveHated on 04/04/2017updated 04/19/2017Friendly service adviser, and great parts department. nice atmosphere. great place to go and have your car serviced. highly recomend.Happy with the service
by DBWolski on 04/04/2017updated 04/19/2017I was in and out of there. I had ordered the 50,000 mile service, but did not need an oil change yet. Spitzer told me and did not charge me for something that I didn't get.I appreciate you for letting others know about your experience at Spitzer Toyota. If you ever need anything in the future, please don't hesitate to let us know. Take care! Kind regards, Robert Thomasson, General Manager, (877) 735-3855
new car purchase
by beverly20 on 04/18/2017The purchasing of the new car was simple and not pressured. People were very courteous. This is a very different experience from others that I have had.Thanks for the wonderful compliments! I couldn't be more pleased to hear ourselves described as courteous. We hope you enjoy your vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again! All the best, Robert Thomasson, General Manager, (877) 735-3855
car service
by MarshaMorris on 04/11/2017As always, friendly service, nice waiting area. Coffee available. Talked with others who were waiting. Early Monday morning and everyone seemed to be in a good moodIt's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Spitzer Toyota, we value our customers and we look forward to seeing you on your next visit. Best regards, Robert Thomasson, General Manager, (877) 735-3855
Best dealership experience !
by Dana104 on 04/05/2017No pressure, everyone was friendly, greeted right away. Given multiple options in buy or lease so I could make he decision best for me. Got so much in the car for the money. Fair deal for my trade.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Spitzer Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Robert Thomasson, General Manager, (877) 735-3855
March Maintenance Visit
by Janis_333 on 03/22/2017updated 03/31/2017The staff is friend, the coffee is good. Too long for routine maintenance on two (2) year old car under Toyota Care.Thank you for your feedback. We appreciate hearing comments from all of our customers and we will be sure to share your comments with the Spitzer Toyota service team. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Service
by Bruce_Cook on 03/14/2017updated 03/29/2017Very convenient scheduling. Courteous service reps. Fast and quality service. I was able to schedule the service for the next day. Very pleased with the experience.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Spitzer Toyota. If there is anything more that we can do please come back and see us again. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Easy, Honest Experience
by CarmenDi on 03/27/2017Very easy, the salesman (Idon) was very honest and likable, friendly and not pushy. The paperwork was done fairly quickly by Ben and very well explained. We had already researched the car on-line but it was a very pleasant experience in the… dealership. Car was gassed up and washed before we drove out!Thank you for your wonderful feedback. At Spitzer Toyota Monroeville, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
2017 Toyota Tacoma Purchase
by jmatchock21 on 03/19/2017Very friendly. Nothing negative to say. Everyone was nice to work with. Vehicle purchased was nice and clean. Would recommend.We appreciate you for letting others know about your experience at Spitzer Toyota Monroeville. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
highlander purchase
by timothy52 on 03/10/2017updated 03/16/2017The entire experience was a 100% class act. Salesman was awesome and very knowledgeable and polite. Finance manager was terrific and easy to talk too. Dealership is top notch.Timothy, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to come back to Spitzer Toyota Monroeville. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
new car purschase
by englla99 on 03/07/2017updated 03/16/2017Very honest, nice sales & finance people. Jared did his best to get me the car I wanted and did not try to talk me into more. I felt very comfortable with him and just knew my son would approve of him. Plus I meet a very friendly Rav4… owner while on the lot looking and she just happened to be a service people on her way home. She was very down to earth & friendly and also convinced me that this was the place I want to be.Thank you for your wonderful feedback. At Spitzer Toyota Monroeville, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
I was very happy with what I had done to my car including the car wash
by Sandylink on 03/05/2017updated 03/16/2017When I arrived i was a little early. I went to let the person at the desk know what I was there for and they were quite fast and ready for me it was fast and everyone was helpful.Sandy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Regards, Robert Thomasson, General Manager, (877) 735-3855
Good Service
by Ernestine1143 on 03/06/2017updated 03/16/2017Immediate friendly service... nice waiting area good coffee. clean restroom, quick car servicing. Pleasant surroundings. Would get car serviced at Spitzer again.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Robert Thomasson, General Manager, (877) 735-3855
The Best Service Agent
by helenlazar on 03/10/2017I love my service agent Deana Hicks. She recently relocated to Monroeville from the North Hills so we drove about 30 miles round trip to have her as our Service Agent again. She is intelligent, professional, warm, attentive, attractive… and an absolute wonderful person to have take care of my beloved 2004 Celica. She is always available to attend to any of our concerns, making several phone calls throughout the day and keeping us informed and answering any questions. She has great energy and an uplifting personality to go with it. Any company would indeed be enhanced to have Deana as their employee. Thank you, Helen LThank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Deana and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Robert Thomasson, General Manager, (877) 735-3855
New Lease- RAV4
by DaronM11 on 02/28/2017updated 03/10/2017Jared was great, as were the other men that helped with the entire process! They made the entire process very easy!We're excited to hear that Jared took care of you and that everything went very smoothly. We hope to see you again in the future at Spitzer Toyota Monroeville. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Keep up the good work
by marylou7 on 03/10/2017Ms. Hicks at the service center ( Monroeville) when I entered was extremely helpful and very knowledgeable about the questions I asked her.Mary, we sincerely appreciate your feedback. Each employee is a valued member of the Spitzer Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Robert Thomasson, General Manager, (877) 735-3855
Highlander
by KellyTJ on 02/24/2017updated 03/06/2017Thus far, I have been satisfied with your service department. You have been fast, dependable, convenient and I strongly believe that the car wash that you provide with your service shows that you care about my car's appearance and how it… leaves your facility. It is a nice touch. I am hopeful that I continue to be as satisfied as I am currently. I have been greatly disappointed with other Toyota dealershis in getting my Tundra serviced in the past. The Highlander we purchased from you is our second Toyota.Kelly, thank you for sharing this great feedback with us. We feel our service department is what makes Spitzer Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Robert Thomasson, General Manager, (877) 735-3855
Great service and waiting area
by Kelly_Lorraine on 02/22/2017I always enjoy the amenities available to me as I wait for my car to be worked on. I can bring my laptop and do freelance work and enjoy a cup of coffee.We appreciate the kind words, Kelly. We look forward to seeing you again in the future! Regards, Robert Thomasson, General Manager, (877) 735-3855
spitzer Toyota
by Gmg0519 on 02/19/2017My car salesman Don, was courteous and prompt. He answered all my questions and made the deal smooth and comfortable. I never felt pressured to buy but was glad at the swiftness of the transactionThank you for the excellent review! It is great to know that Don was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Seals the Deal
by Kburgh_57 on 02/17/2017The quick and efficient sales staff. In particular, Kyle. This young man was courteous and his attention to every detail and my satisfaction was tremendous.Thank you for taking the time to share your feedback. Each employee is a valued member of the Spitzer Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Robert Thomasson, General Manager, (877) 735-3855
Great experience at Spritzer Toyota
by Rlmccarley3 on 12/31/2016updated 01/07/2017No pressure sales staff, salesperson Ken was extremely helpful and knowledgeable. I researched my potential purchase online and based on similar vehicles sold in my area, I saved over 2k... Literally!Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Regards, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Volkswagen Tiguan
Toyota Tacoma
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Spitzer Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Kind regards, Robert Thomasson, General Manager, (877) 735-3855
by spitzertoyota on 04/21/2017