Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Buy your next car from Don, Amanda, and Spitzer Toyota Monroeville!!!
by Nathan_Parente on 04/11/2018updated 04/19/2018I just had a great experience purchasing a car from Spitzer Toyota Monroeville. I went to the dealership to look at a pre-owned Jeep that I found via Carguru. That is when I met Ron & Amanda. After test driving it, I quickly decided that… make and model was not for me and I was going to leave but Ron asked if I would consider a Rav4. I said sure, and we took it on a test drive, I liked it a lot but dreaded the next part... negotiations/the typical haggle... But honestly it didn't happen. I asked for time to chat it out with my mom who I had brought along to be a good sounding board, and to look over the car by myself. Ron & Amanda applied no pressure, didn't rush me at all, after a little bit they checked back in on us, I asked for a couple accommodations/negotiated, still they didn't make me feel like I was being demanding, they just said they would see what they could do and they made it happen! It was a very pleasant transaction from top to bottom. Ralph and Ben made the transaction go smoothly and now I have a great car, at a great value, with the reliability of the Toyota brand and a great dealership/staff to make sure that it serves me well! Buy from this crew with complete confidence! A+++Congratulations on your new Toyota Rav4, Nathan! Thank you for taking the time to write about your experience. It's great to know Ron, Amanda, and our staff were able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, Robert Thomasson, General Manager, (877) 735-3855
Corolla IM
by andrewd125 on 04/12/2018updated 04/19/2018Easy experience in buying a car at dealer...Great car! I wish i could buy one for other family members. The price was really great as well with all of the features!Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs.We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Thanks for choosing Spitzer Toyota of Monroeville. Best, Robert Thomasson, General Manager, (877) 735-3855
Good Deal, Good Dealership
by CurtEsh on 04/12/2018updated 04/19/2018The process of buying our car was easy for us and well done by the Spitzer team. I understand that these things take longer than a buyer wants, no matter where you buy, but you all did a good job of keeping us engaged in the process. The… staff was very personable. Tyler and Kyle were great to work with.Were delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Robert Thomasson, General Manager, (877) 735-3855
rav4 purchase review
by Johnhomner1 on 04/14/2018updated 04/19/2018Very pleasant experience and the salesman was extremely professional. Would purchase another based on this experience. If it were not for the salesman I may not have purchased.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer's personal attention
by Dianelee3 on 04/03/2018updated 04/16/2018We received a lot of personal and knowledgeable attention. This was the 3rd Camry hybrid we have purchased from the dealer. And it is the 6th vehicle we have purchased. We are also very pleased with the service dept.Thank you so much for this wonderful feedback, Diane! We're so glad you came back to see us for your next Camry Hybrid. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Maintenance Experience
by JudiAnn1 on 04/12/2018All service personnel were very courteous and friendly. Our car was taken on time and service was completed quicker than we expected. Liked that technicians courtesy checked all car functions and that they washed our car before giving it… back to us.We appreciate you taking the time to let others know about your recent visit. We value your business and look forward to working with you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Me at Spitzer
by Vince92 on 04/10/2018The waiting room was clean, the service was done within the time I was told it would be! Vending machine prices are lower than convenience stores and staff were friendly too!Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Best Sales Team award goes to...Ben, Don, and Kyle at Spitzer!!!
by Sjmc0760 on 04/05/2018I was very upset and frustrated when I came in to Spitzer Toyota about a lack of customer service and attention to my concerns...I can go into detail later. However, I was taken care of by Ben, Don, and Kyle. They did their very best to… regain my confidence in Spitzer Toyota and I left with a newly leased Camry.I do apologize for the initial difficulties you experienced getting your new vehicle but I'm glad to hear that things have been smoothed over by our team. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else about your purchase that you'd like to discuss. Best, Robert Thomasson, General Manager, (877) 735-3855
Toyotabuyer1982
by Angelovne on 04/03/2018customer oriented, no pressure to buy, quickness in completing the whole process, and a great sales person ( Ken )Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Robert Thomasson, General Manager, (877) 735-3855
Great attitude!
by pamjane on 04/03/2018Doug is an asset to the Spitzer team. Very professional and knowledgeable. Friendly to customers and not a pressure salesman.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Robert Thomasson, General Manager, (877) 735-3855
2018 Corolla
by dunbar88 on 03/19/2018updated 04/03/2018The information we were presented always felt honest and above board. Nothing was hazy or hidden and we appreciate that.Thank you for your recommendation! We always love reading customer feedback and are happy to know that you received top-notch customer service. Please let us know if there is anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Pleasant Experience
by venezkyn on 04/03/2018Staff was super friendly and helpful throughout the whole experience. They called with updates throughout the day and recommended to perform other maintenance but were not pushy about it and allowed the final decision to be mine. The… facilities were very nice and clean, nice waiting area. I took the shuttle to work and back, very pleasant drivers and great free service that they offer within a 5-mile radius of the dealership.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Robert Thomasson, General Manager, (877) 735-3855
Tacoma
by Eyost930 on 03/15/2018updated 03/28/2018Staff was exceptional. They were very accommodating for me and my family and got me in the best vehicle for me at an affordable price.Thank you for the kind words about our staff! We are pleased knowing you and your family got a great vehicle at the price you were looking for. Please let us know if there is anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Very good service
by Rachel08 on 03/28/2018I arrived early to my appointment and was taken right away. They said it would take less than 1 hour for my service and I was out of there in 40 minutes. Very quick and explained everything to me.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Robert Thomasson, General Manager, (877) 735-3855
Nice and easy
by Rav4Scott on 03/17/2018Doug made everything easy. No pressure, no haggling. What I wanted was in stock and I got a fair trade on my previous vehicle.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Experience!
by GrantToyota on 03/17/2018Idon was great! Highly recommend this sales representative and dealership. Toyota cars and trucks are top notch. I am hooked on Toyota.Thank you for the great review, Grant. Please come visit us if you need anything else, be it service or sales. Thank you for the great review, [Name]. Please come visit us if you need anything else, be it service or sales.
The perfect car buying experience!!
by Denisemw0627 on 03/01/2018updated 03/08/2018Everybody was so nice and happy. Everyone treated me with respect and it really made me feel very confident of my purchase. My salesman, Doug, was extremely helpful and knowledgeable. I recommended him to my friend and she purchased a new… Rav 4 the next day. Honestly, I know this sounds like a commercial, but, they all really made me feel like part of their "family".Thank you so much for the feedback! We are happy to hear of your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Experience!
by sseitam on 02/21/2018updated 02/28/2018I had a great experience at Spitzer Toyota. The staff is very professional and friendly. No high pressure. They explained all payment options thoroughly. Also they are in a great location.Thank you for this amazing review! We really appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent warranty work service!
by ErieGirl on 02/21/2018I didn't buy my RAV4 from Spitzer Toyota, but they treated me as if I did! As soon as I pulled in, several Spitzer associates quickly approached me, directed me inside the shop (held the door, thank you!) And started working on my car's… 5,000 mile check-up. I am very impressed with the Spitzer Toyota team.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Car Buying Experience
by Sr17522 on 02/21/2018Salesperson (Doug Klenoshek) was personable, informative and very helpful without being overbearing. Did not feel like a bad or stereotypical sketchy car salesman. I had in mind a range of where I wanted to be in regards to monthly… payement, there was not a ton of back forth and we got there very comfortably and easily. Team was also very helpful also when I realized I had made a mistake on something and made everything a breeze in regards to painlessly fixing it. Lot, building and service department seemed fantastic, clean and responsive. All in all a very positive experience.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Professional services
by kgarland_6 on 02/21/2018Everyone showed concern, displayed professionalism and kindness. Staff checked on warranty coverage and informed that all services performed were covered under the warranty. In addition, staff informed about services that I would need in… the future, and getting a car wash is a always great feature that is providedWe appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Toyota RAV4
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025