Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Spitzer Toyota
by Rebecca on 07/01/2019updated 07/08/2019The people. Foley who took my initial call, was delightful! The young service man who's counter is in the garage, was wonderful! Sorry I forgot his name.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Service
by Celia on 07/08/2019Service was good, price was reasonable.Celia, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
SHOP AT SPITZER!!!!
by Cathy on 07/05/2019Jake is always friendly, patient, helpful and makes sure that all my questions are answered clearly. He is a great rep for Spitzer and has made every visit a pleasure.Thank you so much for such an awesome review, Cathy! I will certainly share this with Jake as he will be happy to hear it. Best, Robert Thomasson, General Manager, (877) 735-3855
Amazing Dealership--Great Car Purchased for a Reasonable Price
by Rhonda on 07/07/2019We were very pleased with the service that we were given--both with Doug and your finance team--during our recent visit to your dealership. Doug was so helpful with providing all of the information needed in order to assist us with the… purchase of our Toyota Prius and he even went above and beyond with assisting us with the amazing technology that the Prius offers. :):):) We traveled quite a distance for this car and Doug (and your finance team) did not disappoint. We will definitely recommend your dealership to anyone who is in the market for a vehicle. You guys are AMAZING. :)Hello Rhonda and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Doug was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Sandra Baustert
by Sandra on 07/06/2019Everyone was very friendly. Brian help us and was very thorough with the process of buying my new vehicle.Thank you for taking the time to provide this review, Sandra. I'm happy to hear that Brian was so helpful with your purchase. We appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Good work
by Yolanda on 07/05/2019Customer care was goodWe appreciate the kind words, Yolanda. We look forward to seeing you again in the future! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Great service
by Jessica on 07/04/2019Service staff very accomodating, helpful, and professionalThank you for this amazing review, Jessica! We really appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Fran Nese
by Francis on 06/23/2019updated 07/02/2019Always great serviceThank you for the 5-star rating, Francis. Please come visit us if you need anything else, be it service or sales. Brett Younger – General Manager – brett.younger@sloaneautos.com - (215) 742-9300
Jeannine is the best service agent!
by Cheryl on 06/25/2019updated 07/02/2019Jeannine is the best service manager I've ever had. She is always upfront and honest with me. She\ always called me when she said she would. She has been extremely friendly and always remembered personal details about my family and my… daughter. Over the 10+ years that I have had my Rav4, I could have chosen to go to a closer Toyota Service center. I kept coming back to Spitzer because of Jeanine.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Brett Younger – General Manager – brett.younger@sloaneautos.com - (215) 742-9300
Sierra purchase
by Crystal on 06/25/2019updated 07/02/2019Was very easy and not exhausted when I was done! Thought Brian was helpful and straight forward.Tundra repair
by Reuben on 07/02/2019Jennine met me at the service counter after my 2002 Tundra was towed in - failed belt tensioner. She called later in the day w/promised estimate. Truck was ready Monday pm even though part had to be ordered. Jennine was professional and… friendly throughout entire process - she personifies "great service".Hi Reuben and thanks for the great feedback! We're very happy that Jennine was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
4Runner
by Robert on 06/28/2019Excellent service and a smooth buying process.Thanks for the perfect rating, Robert! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
10
by Arlene on 06/21/2019updated 06/28/2019Service was fast and, waiting room was cleanWe appreciate the kind words, Arlene. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Great experience as always.
by Rick on 06/22/2019updated 06/28/2019The service was quick, reliable and friendly.We appreciate the kind words, Rick. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Rudy Rocks!
by WindStax on 06/27/2019Rudy was hands down the best car salesman I have dealt with recently. He was knowledgeable and I appreciate how well he communicated while our car was being prepared for sale a couple of days.We love hearing about customers that have a terrific experience at Spitzer Toyota Monroeville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Car Maintenance
by James on 06/20/2019updated 06/27/2019The personal attention I received from Jake. He was very professional and actually cared about my car and service.Thank you for the 5-star rating, James. Please come visit us if you need anything else, be it service or sales.
Items to improve on
by Jennifer on 06/19/2019updated 06/27/2019Employees in the service department are great but the parts department is something different. The employees in the parts department do not seem to want to help.Thank you for the 4-star rating, Jennifer. Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
Kevin's 2017 Corolla SE 24 month service
by Kevin on 06/26/2019Pulled into the service bays, shut off the car, walked in and Deana Hicks took care of me at the counter. She was very good and before long I was in the waiting room watching soccer. An hour and a half later, she called me and the car was… done. She told me the car was clean and they didn't wash it, which I was happy about since I didn't want it washed unless it was touchless. It is too hard to get the little scraches out of the paint.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Excellent Experience!
by Kathleen on 06/27/2019The whole experience was great. My salesman, Doug, was very helpful and easy to communicate with, which made the process more enjoyable. The buying process was also very quick and efficient.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
New RAV4 Hybrid owner.
by Donald on 06/26/2019The salesman, Don was very helpful and knowledgeable.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
New Toyota Tacoma SR5
by Jake on 06/26/2019Sales reps were all friendly and down-to-earth. We dealt mainly with Amanda Harris who was patient, friendly, and knowledgeable.Thank you for your great review, Jake! We're glad to have Amanda on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Jeep Compass
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025