#1 Cochran Buick GMC of Monroeville
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Customer Reviews of #1 Cochran Buick GMC of Monroeville
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BAIT AND SWITCH!! NO ONLINE SALES
by Jordan K on 11/14/2024BAIT AND SWITCH ALERT! This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this service. Their website and emails say one thing, and the sales manager… Stan says another! (screenshots and emails attached...the proof doesn't lie!) We are 10+ hours away but spent the time and money to have their Acura RDX inspected by a mobile mechanic. Then they tell us we need to sign in person at their dealership no exceptions (we have bought remote before from PA with no issues), and leaves us on read with no response. The sales manager Stan Grandy responded and told us he was absolutely correct and didn't even acknowledge that the salesman ignored us and didn't respond. I've never had a harder time buying a car and this really illustrates why people don't like the car-buying process. I felt like I was trying to convince them to "let" us buy the car, TWILIGHT ZONE material! Do not recommend -- AVOID AT ALL COSTS IF YOU ARE LOOKING FOR AN HONEST AND TRANSPARENT CAR DEAL.Amazing car buying experience!
by Logan Clark on 08/15/2024Mathis was by far the best salesman I have ever worked with. I have bought 6 cars through 3 other dealerships and this was an absolute incredible experience. He wasn’t pushy to get the sale. He was very personable and listened to my wish… list and got the perfect vehicle that checked every box I had. I will be back to buy all my vehicles from him from now on.We're happy you found our staff to be so supportive during your experience here at #1 Cochran of Monroeville. We hope you have a great day!
Buick Lease
by KelliesBuick on 08/14/2021The process to lease a vehicle from beginning to end was so easy. The staff was so professional and attentive to what I needed.Buyer beware....Bait n Switch Strategies
by First and Last Time Buyer on 07/29/2020Currently in a vehicle guying process with a Cochran dealership. Already called them out on blatant lies between sales people also called them out on "bait n switch" strategies. They do not honor policies services, etc posted on their… website. All I have done is ask the dealership to make things "right"! Still meeting with them.....we will see how they do. When you are told to read the fine print and you signed the contract.....you know something shady is up.....all I can say is buyer beware! Most likely the last vehicle I will buy from this dealership.cadillac sales
by Bill on 02/23/2019Called to inquire about a Cadillac SUV. Was told by the salesman that he was too busy to talk and I would have to make an appointment. Went to the dealer ship in Monroeville and was told there were no salesman around.Went back in the… showroom 3 times and no one was there.I guess they were all out telling everyone how great they are!Another great experience!
by LAURIE WIGGINS on 05/04/2018Had a Buick Enclave on lease from #1 Cochran and was getting it ready for return. Called Shawn Smail with a few questions. During the call, he asked what we were looking to replace the vehicle with. I told him we were looking at a couple… possibles. He raved about the new design of the GMC Terrain. Said I had to a least look at it. We did, then drove it. He told us about the great incentives being offered, and that it was the #1 selling vehicle, that it was hard to keep them on the lot. After crunching the numbers, he got us right where we wanted to be. My wife and I agreed, we didn't need to look at anything else. The return of the lease, and the pick up of the GMC went as smooth as you'd want (almost too smooth!) Shawn, Louis and Dale were awesome to deal with. Located the vehicle in Ohio, and had it ready for us in a few days. We've had it over a week now, and love it!Excellent customer service
by Mer2023 on 05/20/2016Great service. Will recommend to another person. I will also be returning.Purchase of new car
by russgee on 04/01/2016I purchased a new suv from Cochran of Monroeville and it was a no hassle approach.The sales person Shawn Smail was engaging,personable and professional.awesome service by everyone
by crissy3073 on 03/04/2015Everyone was courteous and respectful.....and I could not have picked the place or the car better myself....my best car buying experience
by ken_and_judi on 01/27/2015I am pleased to say that I have new confidence in buying a new car. after years of bad experiences buying used cars after trying to purchase new , I have found a salesman and dealership I can be comfortable recommending to… anyone!!! salesman TIM WILLS and COCHRAN OF MONROEVILLE have earned my whole familys trust and business for life after delivering not one , but 2 BRAND NEW vehicles to me. I have a very strict budget to work with , and a very picky wife to work with , and yet TIM found the time, during some very busy days , to demonstrate various vehicles including test drives to my wife , keeping my budget in mind!!! after multiple days and test drives --- without suggesting ones we could not afford -- we got not only my truck , but an suv for my wife , and still under my budgeted payment. I would also like to thank TIM WILLS and COCHRAN for yet another sale to my parents of a brand new suv to replace her small car which could not accommodate my fathers wheelchair even folded up. even better was that her monthly payment was only one dollar more than what she already was paying on a car that was way too small for their needs. That being said , TIM WLLS now has 3 new vehicle sales in a family that was always told they could only purchase USED , and not in budgeted amount -- always close , but always over budget !!! THANK YOU AGAIN FOR NOT ONE , BUT 3 NEW VEHICLES over a 2 week period of very patiently and pleasantly working sales staff.Totally Satisfied
by Flipsidejw on 01/25/2015Cochran provide a great car buying experience. When we arrived at the dealership, we were unsure of the vehicle we wanted. Shawn was vey patient and knowledgable, with no pressure. He spent 5 hours helping us find the perfect fit, a… Buick Enclave.Excellent Car Buying Experience
by rmagrini on 01/21/2015Your entire staff was very friendly, polite, and professional. Our salesman Bruce was everything an outstanding Cadillac Salesman should be, very patient, knowledgeable and most of all not pushy. This was one of the most perfect car buying… experiences ever. You are right when you say you're # 1 Cochran, because you are # 1, and the great way you treat your prospective buyers proves it! #1very pleased
by aeck03 on 07/31/2014I'm very pleased with the service I've had with #1 Cochran. I've felt very welcomed the second I walked in until the second I walked out. I was welcomed by Dallas, the general sales manager who made my visit to your store great. I have… never been pleased with buying a car before but my visit to your store has made me more pleased than ever. The time and effort your sales manager has put into my visit was greatly appreciated.Excellent service
by Family2014 on 07/31/2014Dallas and Shawn did a fantastic job assisting us in finding a vehicle. Hands down I would come back for another vehicle and highly recommend you to my family and friends. Great job guys I appreciate everything you guys did for my family.… Glad to know there are some great individuals that truly put the customer first.should not be Edmunds dealer
by yosemite85 on 07/24/2014Have dealt with Cochran for over 25 years. went to Cochran to buy a new Regal AWD. They did not have colors I wanted. I went on web and found at least 3 cars at other dealers. Instead of buying directly from other dealers, I sent this info… to Cochran thinking they would get me the vehicle. Boy was I wrong. They dragged their feet until most of those cars were gone. Then they said they found one, but they wanted $3000 more than the Edmunds price. Edmunds price was $32500 They wanted over $35000. In addition the Edmunds value on my trade in was $17000 , they wanted to give me $15000. The whole experience was awful. They wouldn't even try. I thought they were suppose to meet Edmunds price. Not evn close. I have purchased over a dozen cars from them in 20 years. They have lost a good customer and Shawn S and his manager are the reason.We understand your disappointment if your car buying experience hadnt worked out as youd hoped. Were very sorry to hear this. There is a limited supply of vehicles with the special interior youd requested, although we were able to track one down for you. Unfortunately, this interior package is an upgrade and is priced higher than the base model you originally researched on Edmunds. The cost we quoted for the premium package was based on Edmunds pricing as well. Again, were sorry youre disappointed, and your business over the years is very important to us. We would certainly appreciate your giving us the opportunity to mend our relationship.
A Complete Nightmare
by askopec on 07/24/2007I went in July 2005 to look for a 4WD or AWD vehicle at #1Cochran because I was traveling far for work at the time. I test drove a 2005 AWD Buick Rendezvous. I absolutely loved it. Went back the next day to finance it (with being young… when I got my previous car, my mom was part owner on what I was trading in, 2002 Honda Civic, so she had to sign off on it). Took it home the Buick home with no complaints until last winter when I got stuck in the snow. Wasn't deep snow my husband had no problems in his SUV but I got stuck which really scared me. So I started looking for something that might be better in the snow. Found a Jeep Grand Cherokee. The dealer pulled the VIN# to appraise the Buick to trade it in and (here's where the nightmare comes in) he told me that the vehicle was front wheel drive NOT AWD. My mouth and heart hit the floor. How could someone do this and get away with it? You expect when you test drive a car and say that is the one you want and you'll be back tomorrow that that is the one you get. So now I'm stuck with a FWD vehicle that stinks in the snow and has so much negative equity I can't even trade it in. I've had to get a second job just to get some of the negative equity paid down so I can trade it in. My FWD Civic did better in the snow then it. I called Buick and they told me I had to deal with #1 Cochran. #1 Cochran won't return my phone calls (big surprise). Since I've learned about the vehicle I actually learned that I am not the only one #1 Cochran did this to. So please be aware DO NOT BUY FROM THEM. Go somewhere else.Unparalled Customer Care
by satisfiedbuy6 on 06/06/2013updated 06/14/2025Through the years, my husband and I have bought or leased several cars at a variety of Western Pennsylvania GM dealerships. To be sure, our experiences were always good ones. But none can compare with the ultimate quality of customer… service that we recently received from the #1 Cochran dealership in Monroeville, PA. Here's what happened: We bought a particular car there in late February. Our choice was based on the vehicle descriptions we found at various GM websites. To our dismay, after bringing our new car home, we discovered that the websites contained erroneous details. We had a car we did not want. But there's a happy ending. #1 Cochran Buick managers, working with GM, achieved the seemingly impossible agreement that allowed us to complete what amounted to an even exchange. We now have the car we wanted from the start. We couldn't be more pleased.Poor service and very unprofessional
by marnie2 on 05/16/2014updated 06/14/2025We went to Cochran Monroeville this morning looking to purchase a Cadillac Escalade EXT, but not one person introduced themselves or asked if we needed help. We purchase vehicles every 3-4 years, and pay cash each time. Our neighbor… recommended you - he is embarrassed at how we were treated. If service is this poor for a potential buyer, I can't imagine the headache I would endure in dealing with you for routine maintenance.Ms. Kaminski, We understand your disappointment if you werent given the attention you certainly deserve. Were very sorry youve had this experience. Weve attempted to reach out to see how we may make things right, but we havent heard back from you. Please know we are here for you if at any point you are willing to talk. Sincerely, #1 Cochran Customer Care Team
I was Pleased
by crankin61 on 10/25/2012updated 06/14/2025As soon as I walked in, I was helped and treated with respect and I felt like my business was wanted. I was also relaxed through out the buying process, and the choices I had to choose from were varied and good.Cochran ripped me off! Sold my car without oil or coolant,Engine now blown
by kickzr33 on 04/10/2012updated 06/14/2025#1 Cochran buying a GTO Pontiac -started with the the sales person, yelling at me for wanting to think the deal over then finding out after the first , the most fun 4-5 days of driving my new car, the engine hot warning lights start… flashing and oil light, I pull right into Jiffy Lube within one mile, Jiffy Lube showes me the car has below minum engine oil level and is black instead of clear gold color. They also show me the enigne has no coolant at all, and is bone dry.. Cocrahn, soid sorry bring it in, we will go oer all fluids, they did, but 3 months later the engine is blown. The let me drive a 400hp high performance engine off the lot after telling me it had a 152 point inspection on it. I believe the 4-5 days of driving without proper fluids ruined my engine, how else would it blow after only 3 monuths and 3500 miles. I also found out they sold me the car with belts exposed on the tires, two bad tire rodes, cracked radiator, bad water pump and a cracked strut plate, but somehow had brand new state inspeaction stickers on the car. The saleperson buying experiance= He just came back to me with a thousand dollar higher downpayment than we orginaly spoke about. I said "sorry but, it 8:30pm at night, I only have $2000 cash on me, so I will need to think it over on how to come up with the extra thousand dollars", the saleperson then ripped the sales paperwork from my hands, started to walk away, and said "come back when you are seriouse about buying." I said "I am but I just need come up with the extra money, if you dont like it than when I come back for my dream car, I will just get someone else to help me:, he yelled, I mean shouted because he then had his back turned towards me walking away "no you will not, I am the only one who can get you that car car. I left his business card there, and walked out not believing the way he just turned on a dime the way he treated me when I had to think it over. Ask the young lady working the front desk that evening if he yelled "No you will not get someone else, I am the only one who can get you that car... in front of two other salesman and two other customers sitting all watching him shout."Girl working the front counter for a witness, her name, Pam, she was sitting in between me walking out, and the salesperson yelling at me in front of everyone, ask Ccochran to show the survailance video of that evening, lol. and After I drove away. Within 5 minutes, a manager from Cochran was calling my cell phone to apoligize on behalf of the way the salesperson just acted, and that he was just was so emotinal and took it out on me because he was so upset he could not get the deal I wanted through the finace department, I wanted $2000 downpayment, finance department said I need $3000, this is why the salesperson was so angry. The manager said please give them another chance and agin sorry on behalf of Jimmy Powers and the way he acted. The next morning by 7:30am, I had a vocie mail on my work, the manager saying we got the orginal deal, your car is ready for you to pick up. They even let me give $1500 cash downpayment and held a $500 check for the remainign down payment part two weeks until my next pay day. The salesperson told me the car is ready, the 152 point inspeaction and brand new state inspection stickers, congrats on your new car, too bad there was no oil and no coolnat and 3500 miles later the engine is blown. Cochran also fixed the cars coolant system 3 times without a warranty na dthe sale person said the car just came in two days before I came to buy it, they must have not had time to do the 152 point inspection, or just missed the fluid part of it. He said, dont worry, the fluids have all been checked, topped off, and that the radiator needed replaced. He also said the engine oil (synththic) was suppose to be black, that is what all new cars use.website inaccurate but great personnel
by jdhpa on 10/15/2011updated 06/14/2025Inventory on website did not differentiate between Monroeville and Robinson sites, but they quickly dispatched a driver to bring the car over. They met all their commitments and made accommodations to us for the inconvenience. Noticed later… the inspections were not done and they picked up the car at my office and returned it in a few hours. I would definately use them again - just double check the inventory!
About our dealership
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (412) 245-3656 so we can understand your situation better to try and turn your experience around. Thank you, #1 Cochran of Monroeville
by Kiara Dou on 11/18/2024