Excellent customer service
Great service. Will recommend to another person. I will also be returning.
Excellent service all around
From the Service Advisor, Ron Bettencourt, the Lunch Counter Clerk, Lisa, I was treated like I was the only customer in the Service Center during my entire experience at Cochran Buick GMC Dealership In Monroeville.
Excellent customer service
Great service. Will recommend to another person. I will also be returning.
always go above and beyond
Every time I use #1 Cochran for Parts, Sales, Service, or Collision Center they go above and beyond my expectations
poor service, and poor quality
not happy, poor service poor quality, waited until the warranty ran out and then tells me,about all the work that needs to be done;and the same with my sons car;
Purchase of new car
I purchased a new suv from Cochran of Monroeville and it was a no hassle approach.The sales person Shawn Smail was engaging,personable and professional.
awesome service by everyone
Everyone was courteous and respectful.....and I could not have picked the place or the car better myself....
my best car buying experience
I am pleased to say that I have new confidence in buying a new car. after years of bad experiences buying used cars after trying to purchase new , I have found a salesman and dealership I can be comfortable recommending to anyone!!! salesman TIM WILLS and COCHRAN OF MONROEVILLE have earned my whole familys trust and business for life after delivering not one , but 2 BRAND NEW vehicles to me. I have a very strict budget to work with , and a very picky wife to work with , and yet TIM found the time, during some very busy days , to demonstrate various vehicles including test drives to my wife , keeping my budget in mind!!! after multiple days and test drives --- without suggesting ones we could not afford -- we got not only my truck , but an suv for my wife , and still under my budgeted payment. I would also like to thank TIM WILLS and COCHRAN for yet another sale to my parents of a brand new suv to replace her small car which could not accommodate my fathers wheelchair even folded up. even better was that her monthly payment was only one dollar more than what she already was paying on a car that was way too small for their needs. That being said , TIM WLLS now has 3 new vehicle sales in a family that was always told they could only purchase USED , and not in budgeted amount -- always close , but always over budget !!! THANK YOU AGAIN FOR NOT ONE , BUT 3 NEW VEHICLES over a 2 week period of very patiently and pleasantly working sales staff.
Cochran provide a great car buying experience. When we arrived at the dealership, we were unsure of the vehicle we wanted. Shawn was vey patient and knowledgable, with no pressure. He spent 5 hours helping us find the perfect fit, a Buick Enclave.
Excellent Car Buying Experience
Your entire staff was very friendly, polite, and professional. Our salesman Bruce was everything an outstanding Cadillac Salesman should be, very patient, knowledgeable and most of all not pushy. This was one of the most perfect car buying experiences ever. You are right when you say you're # 1 Cochran, because you are # 1, and the great way you treat your prospective buyers proves it! #1
Dallas and Shawn did a fantastic job assisting us in finding a vehicle. Hands down I would come back for another vehicle and highly recommend you to my family and friends. Great job guys I appreciate everything you guys did for my family. Glad to know there are some great individuals that truly put the customer first.
I'm very pleased with the service I've had with #1 Cochran. I've felt very welcomed the second I walked in until the second I walked out. I was welcomed by Dallas, the general sales manager who made my visit to your store great. I have never been pleased with buying a car before but my visit to your store has made me more pleased than ever. The time and effort your sales manager has put into my visit was greatly appreciated.
should not be Edmunds dealer
Have dealt with Cochran for over 25 years. went to Cochran to buy a new Regal AWD. They did not have colors I wanted. I went on web and found at least 3 cars at other dealers. Instead of buying directly from other dealers, I sent this info to Cochran thinking they would get me the vehicle. Boy was I wrong. They dragged their feet until most of those cars were gone. Then they said they found one, but they wanted $3000 more than the Edmunds price. Edmunds price was $32500 They wanted over $35000. In addition the Edmunds value on my trade in was $17000 , they wanted to give me $15000. The whole experience was awful. They wouldn't even try. I thought they were suppose to meet Edmunds price. Not evn close. I have purchased over a dozen cars from them in 20 years. They have lost a good customer and Shawn S and his manager are the reason.
Poor service and very unprofessional
We went to Cochran Monroeville this morning looking to purchase a Cadillac Escalade EXT, but not one person introduced themselves or asked if we needed help. We purchase vehicles every 3-4 years, and pay cash each time. Our neighbor recommended you - he is embarrassed at how we were treated. If service is this poor for a potential buyer, I can't imagine the headache I would endure in dealing with you for routine maintenance.
Unparalled Customer Care
Through the years, my husband and I have bought or leased several cars at a variety of Western Pennsylvania GM dealerships. To be sure, our experiences were always good ones. But none can compare with the ultimate quality of customer service that we recently received from the #1 Cochran dealership in Monroeville, PA. Here's what happened: We bought a particular car there in late February. Our choice was based on the vehicle descriptions we found at various GM websites. To our dismay, after bringing our new car home, we discovered that the websites contained erroneous details. We had a car we did not want. But there's a happy ending. #1 Cochran Buick managers, working with GM, achieved the seemingly impossible agreement that allowed us to complete what amounted to an even exchange. We now have the car we wanted from the start. We couldn't be more pleased.
I was Pleased
As soon as I walked in, I was helped and treated with respect and I felt like my business was wanted. I was also relaxed through out the buying process, and the choices I had to choose from were varied and good.
Cochran ripped me off! Sold my car without oil or coolant,Engine now blown
#1 Cochran buying a GTO Pontiac -started with the the sales person, yelling at me for wanting to think the deal over then finding out after the first , the most fun 4-5 days of driving my new car, the engine hot warning lights start flashing and oil light, I pull right into Jiffy Lube within one mile, Jiffy Lube showes me the car has below minum engine oil level and is black instead of clear gold color. They also show me the enigne has no coolant at all, and is bone dry.. Cocrahn, soid sorry bring it in, we will go oer all fluids, they did, but 3 months later the engine is blown. The let me drive a 400hp high performance engine off the lot after telling me it had a 152 point inspection on it. I believe the 4-5 days of driving without proper fluids ruined my engine, how else would it blow after only 3 monuths and 3500 miles. I also found out they sold me the car with belts exposed on the tires, two bad tire rodes, cracked radiator, bad water pump and a cracked strut plate, but somehow had brand new state inspeaction stickers on the car. The saleperson buying experiance= He just came back to me with a thousand dollar higher downpayment than we orginaly spoke about. I said "sorry but, it 8:30pm at night, I only have $2000 cash on me, so I will need to think it over on how to come up with the extra thousand dollars", the saleperson then ripped the sales paperwork from my hands, started to walk away, and said "come back when you are seriouse about buying." I said "I am but I just need come up with the extra money, if you dont like it than when I come back for my dream car, I will just get someone else to help me:, he yelled, I mean shouted because he then had his back turned towards me walking away "no you will not, I am the only one who can get you that car car. I left his business card there, and walked out not believing the way he just turned on a dime the way he treated me when I had to think it over. Ask the young lady working the front desk that evening if he yelled "No you will not get someone else, I am the only one who can get you that car... in front of two other salesman and two other customers sitting all watching him shout."Girl working the front counter for a witness, her name, Pam, she was sitting in between me walking out, and the salesperson yelling at me in front of everyone, ask Ccochran to show the survailance video of that evening, lol. and After I drove away. Within 5 minutes, a manager from Cochran was calling my cell phone to apoligize on behalf of the way the salesperson just acted, and that he was just was so emotinal and took it out on me because he was so upset he could not get the deal I wanted through the finace department, I wanted $2000 downpayment, finance department said I need $3000, this is why the salesperson was so angry. The manager said please give them another chance and agin sorry on behalf of Jimmy Powers and the way he acted. The next morning by 7:30am, I had a vocie mail on my work, the manager saying we got the orginal deal, your car is ready for you to pick up. They even let me give $1500 cash downpayment and held a $500 check for the remainign down payment part two weeks until my next pay day. The salesperson told me the car is ready, the 152 point inspeaction and brand new state inspection stickers, congrats on your new car, too bad there was no oil and no coolnat and 3500 miles later the engine is blown. Cochran also fixed the cars coolant system 3 times without a warranty na dthe sale person said the car just came in two days before I came to buy it, they must have not had time to do the 152 point inspection, or just missed the fluid part of it. He said, dont worry, the fluids have all been checked, topped off, and that the radiator needed replaced. He also said the engine oil (synththic) was suppose to be black, that is what all new cars use.
website inaccurate but great personnel
Inventory on website did not differentiate between Monroeville and Robinson sites, but they quickly dispatched a driver to bring the car over. They met all their commitments and made accommodations to us for the inconvenience. Noticed later the inspections were not done and they picked up the car at my office and returned it in a few hours. I would definately use them again - just double check the inventory!
A Complete Nightmare
I went in July 2005 to look for a 4WD or AWD vehicle at #1Cochran because I was traveling far for work at the time. I test drove a 2005 AWD Buick Rendezvous. I absolutely loved it. Went back the next day to finance it (with being young when I got my previous car, my mom was part owner on what I was trading in, 2002 Honda Civic, so she had to sign off on it). Took it home the Buick home with no complaints until last winter when I got stuck in the snow. Wasn't deep snow my husband had no problems in his SUV but I got stuck which really scared me. So I started looking for something that might be better in the snow. Found a Jeep Grand Cherokee. The dealer pulled the VIN# to appraise the Buick to trade it in and (here's where the nightmare comes in) he told me that the vehicle was front wheel drive NOT AWD. My mouth and heart hit the floor. How could someone do this and get away with it? You expect when you test drive a car and say that is the one you want and you'll be back tomorrow that that is the one you get. So now I'm stuck with a FWD vehicle that stinks in the snow and has so much negative equity I can't even trade it in. I've had to get a second job just to get some of the negative equity paid down so I can trade it in. My FWD Civic did better in the snow then it. I called Buick and they told me I had to deal with #1 Cochran. #1 Cochran won't return my phone calls (big surprise). Since I've learned about the vehicle I actually learned that I am not the only one #1 Cochran did this to. So please be aware DO NOT BUY FROM THEM. Go somewhere else.