Today 8:00 AM - 6:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Kendall Honda of Eugene

4.3
Overall Rating
(32)
Recommend: Yes (27) No (5)
Write a review: Sales | Service
sales Rating

Great buying experience!

by Trejkar on 12/04/2019

Excellent. We had trouble getting a straight answer via the internet from other dealers, Isaiah Boles gave us a straightforward answer and communicated promptly so we knew it was worth our time to travel 2 plus hours. Thank you for being a part of the internet age!! We were able to get a great deal on a Honda Ridgeline. Isaiah (sales) and the business manager Jacob Wallace were great to work with, gave us all the information without being pushy. It was a great car buying experience for which we are grateful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

57 Reviews
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service Rating

Primary Care for My Auto

by EugeneDuck on 01/11/2020

The last 3 cars I own or lease have been maintained by Kendall of Eugene, for over ten years. I have been pleased with the service department's service and knowledge. My cars have gotten the same good attention I give to my teeth, eyesight and general health, as I consider primary care for my auto as important as my health.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Replacement of visor

by Silver Sue on 12/31/2019

The delivery and installation of our new visor was efficient and done well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change

by Noscreenname on 12/12/2019

Said it would be two hours, called in less than an hour to say they were done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service department is awful

by Redrosecody on 12/07/2019

I used to love my 2013 Honda Accord Exl until we started having alot of issues with it. I have had to have a jump start on several occasions and have had to have the car towed a couple of times because it wont start. Took the car to Kendall Honda and they had the car for 13 weeks and still not fixed. Now the car stalls on me at a stoplight and luckily it will start but it takes a few tries. My family and friends will not ride with me anymore and afraid to drive it out of town in fear it will breakdown on me. I am so beyond frustrated with this hunk of junk and cant afford to have car payments again. Kendall Honda and Honda Corporate wont recognize I have bought a lemon. Talked with the supervisor and managment and get no where with them. We just recently had to have the starter replaced along with four batteries in two years and still having alot of problems.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great buying experience!

by Trejkar on 12/04/2019

Excellent. We had trouble getting a straight answer via the internet from other dealers, Isaiah Boles gave us a straightforward answer and communicated promptly so we knew it was worth our time to travel 2 plus hours. Thank you for being a part of the internet age!! We were able to get a great deal on a Honda Ridgeline. Isaiah (sales) and the business manager Jacob Wallace were great to work with, gave us all the information without being pushy. It was a great car buying experience for which we are grateful!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honda Ridgeline Review

by Deborah on 12/02/2019

We are very pleased with the purchase of our Honda Ridgeline and the service provided in making this purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2019 crv-exl

by ginger p on 10/30/2019

this was the best customer service that I have experienced ever

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Tricia Toner made this a great Experience!

by bonniecarpe on 10/28/2019

I was caught off-guard with my car problem - all of a sudden vibrating like crazy upon acceleration. I called Kendall Honda and got an appointment the next morning. When I got there, I was told what the plan was going to be. I was informed of a free shuttle service so I didn't miss my other appointment that day. Tricia Toner kept in touch with me all the way, went over and above the call of duty in making my experience pleasurable (I didn't want to leave the wonderful waiting area) by doing all the nasty Insurance co. calls to see what was covered and she went to bat for me to ensure that this was actually a great experience - and I got a free car wash too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service requested

by Watchdog on 10/15/2019

Was charged for service not requested

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service department is awful

by Red on 09/28/2019

I would never recommend kendall hondas service department they tell you one thing and then turn around and tell you something totally different and did not fix my car and they dont stand behind what they sell

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service

by Wolfmang0767 on 09/24/2019

Satisfied with service performed. Price was reasonable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda CR-V service was SUPER

by jameesp on 09/23/2019

My second CR-V, I took it in for the second oil change. With a new set of tires on and preparing for a major trip, the staff meticulously checked out my 2018 Honda. Assuring me of alignment, changing the oil, and other inspections found that a mouse had invaded the vehicle, but was thwarted. They helped me avoid what could have become an expensive damage issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car you can buy!

by kaycstamper on 06/05/2019

I bought my 2007 Honda Civic new at Kendall Honda. They did my service work, it was the next best thing to having a husband to take care of it! In over 11 years, it never broke down, never left me stranded. I always knew where I'd go when the time came to buy again, and I just did that. I'm loving my new Honda Civic, this time I got an automatic 4-door. I'm surprised by how roomy it is! It seems every year they improve on it's comfort. If you want a car to depend on, shop for a Honda Civic! I have a friend that owns and operates an auto website and he also bought a Honda Civic, he swears by them!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Salesman

by hottom1 on 05/30/2019

Mark Weller was very helpful, He demonstrated his knowledge of the product.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

New kid in town

by JAMHonda on 05/23/2019

First time at service dept after relocating to area. Thanks for taking the extra time to check in with my former dealership to verify services needed on my Honda. I appreciate the prompt attention. Thanks for the kind welcome to Beautiful Oregon.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2015 CR-VT Regular Maintenance

by Andy,Eugene on 05/12/2019

Lube,change oil,cross tires,and check all over.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honda Accord

by Mruckwardt on 04/08/2019

I had a good experience buying my car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Kendal Honda Review

by JdGeeBee on 04/02/2019

Horrible experience. Will not return and would not recommend. Overcharged me for the wrong parts, parts missing that I was billed and invoiced for. Cut direct check for reimbursement instead of correcting the contract so I get to pay the interest to the finance company for their error. Definitely feel like they put the wrong parts on and left parts off and over charged me in an attempt to make more money. 100 percent incompetent in fixing the problem. Did not follow through with scheduled appointments or returned calls.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

2019 Honda Passport

by New Passport on 03/26/2019

My wife and I had a great experience purchasing our new 2019 Honda Passport at Kendall Honda. Our sales consultant, Paul Casey was very thorough in explaining the features and allowed us to take a test drive by ourselves. The entire sales process was straight forward, low key and without any pressure. The finance guy was the same... no pressure. This was probably our best experience in buying a new vehicle and we've bought a number of them over the years. I had a minor issue which the service department promptly diagnosed and repaired.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Mixed review

by TCharles2019 on 02/07/2019

Our salesperson, Doran, is always gracious. On his day off, Paul Casey works on Doran behalf, and is quite sufficient. The disappointment came with the rude, careless, condescending additude of Joshua Beard, the financial guy. Didn't ask pertinent questions, so as things had to be rewritten. And it was so much trouble to do so. Said it would be easier for us to contact our financial institutions, and see if they could change it. It made me angry enough, I was ready to not purchase the car, all because of these tactics. This was our 4th purchase in 12yrs. from Kendall, and may be our last. Kendall Ford purchase was great. Kendall Chevy , both were pretty good. Kendall Honda was not.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Kendall Ford

by g2research on 01/25/2019

Everyone I dealt with were very helpful, friendly, and courteous. There was no pressure by anyone to purchase. They even went out of their way to locate, pickup and delivery my explorer from a deal ship in Washington.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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about our dealership

Our mission at Kendall Honda is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate, as well as the environment. It means going above and beyond every day for the people who mean so much to us-our customers.

what sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day. For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Google Map
Amenities
Complimentary Drinks
Complimentary Coffee
Shuttle Service
Television
Cable Television
Languages Spoken (2)
English
Spanish