Customer Reviews of Kendall Toyota Of Bend
Review type:
Bought a used Lexus!!
by Tootie A on 02/26/2021I would recommend NICOLE and DANE. They were very kind. I never felt pressured by NICOLE my sales person.THEY LIED - SOLD US A LEMON
by Melissa on 08/14/2020BEWARE!!!! Sold us a lemon while claiming to disclose all known issues. Two days after purchasing vehicle check engine light came on and it needs a new transmission.Melissa, We absolutely will not and do not sell "lemons". You can have confidence that our follow up inspection shows the Jeep you purchased from our budget lot does not need a transmission. Since the check engine isn't currently on and there are no active failure codes it takes some additional effort to try and duplicate the issue. During this down time we have given you a 2019 model year SUV as a free of charge loaner to drive all the way to Colorado with your family. We sell only the best used vehicles and we greatly value every customer. You can have confidence the Jeep is a good vehicle, it's in our shop trying to duplicate the check engine light issue you have stated and you have been given a newer nicer vehicle to borrow in the down time. We consider this much better service then a 1 star review but respect your opinion and look forward to resolving this issue.
2020 Tacoma TRD OFF ROAD
by ddaiberg on 04/09/2020Our buying experience at Kendall Toyota in Bend, Oregon was excellent. Our salesperson, Alex Moschitti provided outstanding service! Alex was the consummate professional throughout our buying experience. If you ever need a car sales… professional, Alex Moschitti is your choice, look no further. All in all an enjoyable buying experience.Thank you for taking the time to let us know how we did. We hope you have a great day!
New 2020 RAV4
by Pilotpaul1 on 03/04/2020Was excellent. They made it easy and worked with our creditThank you for your feedback!
2019 Highlander
by Highlander on 06/15/2019Brian Smith and Jason Bartlett both get 5 + stars for making my wife’s Highlander purchase a smooth transaction at Kendall Toyota of Bend Or. Thank you both, she loves itCongrats on your new Highlander! We are glad we could make your purchase a smooth transaction!
Tacoma from Kendall
by HTMottl on 03/20/2019Kendall worked with me to get the right vehicle for my son - even in the middle of the a major snow event. They were extremely flexible with this purchase.We're so happy we were able to help you out. We're sure the truck came in handy with all the snow!
Excellent Used Car Desler
by PuckTuck on 02/01/2019No handing you off to another salesperson after initial contact. Trustworthy, prompt and continuous service after the transaction is complete. Also bought a new vehicle from this dealer. All of the above apply.We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
My search for a TRD Pro 4Runner
by Phil on 01/23/2019Zach Smith was a great support in assisting with the purchase of a TRD Pro 4Runner. He will email, text, and call to maintain contact and answer questions. Thank you, Zach.Congratulations on your new TRD Pro 4Runner! Thank you for taking the time to write about your experience with Zach. Have a fantastic day!
Excellent Prius purchase experience
by deprius on 07/02/2018updated 07/13/2018The salesman at Kendall, Brian Smith, was very, very helpful. He paid attention to what I wanted, did not try to steer me to other things, gave me all the time that I needed.Deprius, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Toyota of Bend. Thanks for the recommendation, and have an amazing day!
I Do Not Recommend!
by ramhi4x on 06/19/2018I was quoted a cash price that we agreed on and gave them a cashier's check for that amount, the cashier said I was $40 short, I said that was what we agreed on, here's the salesman's note, they said we need $40 or we can't do the deal.… Then the title department screwed up too costing me double, Then Jason Wilkinson, the GM sent an email stating to call him if I had problems, left a VM and never heard back, Chespskates!Paul, we regret you have not had a more positive experience with us here at Kendall Toyota of Bend. We are concerned your call was routed incorrectly as we have not able to locate a voicemail . Additionally we are unable to locate your contact information in our systems based on the user name provided in your review. Please email our General Manager, Jason Wilkinson, and provide your phone number in the email so that we may work toward a resolution of your concern. Jasons email is jasonwilkinson@kendallauto.com. We hope to speak with you soon and begin working toward restoring your confidence in us.
Good buying experience
by Hobbit5097 on 05/01/2018updated 05/22/2018I hate the high pressure sales pitch when buying a car. I never felt uncomfortable with Brian. The pitch for additional products and services was reasonable.Hobbit5097, thank you so much for the positive review! Have a great day!
Love my Highlander!
by Sowerby on 03/17/2018Randall at Kendall Toyota provided excellent sales service. He was able to work with my budget and did not pressure me into anything I didn’t want. My family is enjoying the beautiful certified pre-owned 2015 Highlander. It drives amazing… in the snow and has a smooth, quiet ride. Thanks Randy and everyone at Kendall!Thank you so much for your positive review! We are so pleased you are enjoying your certified pre-owned Highlander! If we can assist in any way please feel free to reach out. Have a great day!
great used car
by dam2300 on 08/02/2017i had a great buying experiance at kendal toyota of bend. the sales person Kaley was on top of her game . she was great and never once made me feel pressured. she took great care of me and worked hard to get me the best deal possible. i… would give her and kendal 6 stars if it was available.Dam2300, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!
Great Experience
by captqc9856 on 03/09/2017I just purchased a new Tacoma and had an excellent experience. Everyone was professional and I got the truck I wanted for a great price. I would make the trip to Bend (from Portland) to buy from them again.Captqc9856, thank you for taking the time to leave us feedback. We are happy to hear that you had a great buying experience with Kendall Toyota of Bend and we look forward to helping you out the next time you're in! Have a good one!
Captqc9856, thank you for taking the time to leave us feedback. We are happy to hear that you had a great buying experience with Kendall Toyota of Bend and we look forward to helping you out the next time you're in! Have a good one!
DO NOT PURCHASE FROM THEM!
by mschris1 on 02/15/2017Had many, many problems with Kendall trying to purchase a new Highlander in Sept 16, we had a check in the full amount hand delivered to them that morning. Had the worse customer service every with our 2nd salesman dropping the ball, the… 3rd one leaving us to sit at his desk for 45 min so he could help a walk in customer that wasn't buying. Getting wrong information about additional services we could purchase. Waiting 4 hrs to sign our paperwork when we told them we would be there in an hour because we live out of town. Our car wasn't ready to take home that day. Paperwork wasn't ready and they had the wrong city printed on it and had to be reprinted while we waited. Stopped in to deliver paperwork in Oct, came home to a message our plates were in to come get them. No one said anything about them when we stopped in. Nov the mgr. Jason, contacted us and offered window visors for free to get the "bad taste of Kendall customer service out of our mouths" he said. Called Jason, mgr. in Jan 17, asking about our visors, no reply. This is now Feb 17 and we still haven't seen the visors nor heard from anyone in Kendall of Bend. DO NOT PURCHASE FROM THEM. THEIR CUSTOMER SERVICE IS THE WORST EVER!Mr. and Mrs. Wise, I feel there is a misunderstanding with this situation and I apologize for the frustration youve experienced. Yes, there were issues in the fall of 2016 and in November, I drove over 70 miles to personally apologize for the length of time it took to complete your transaction at our facility. Before my arrival we had discussed a complimentary accessory to show our appreciation for your business and let you know that you are a valued customer. When I arrived you decided that you would prefer the window rain visors for your Highlander as an accessory instead of the accessory I had brought with me. I said no problem and let you know that I would return to the dealership and order the visors and that you would be able to schedule a time to have them installed at your convenience. We have received the visors and have tried to contact you for an installation date, but we have not heard back. Please feel free to call at your convenience to schedule a time for us to install your visors. Thank you, Jason Wilkinson, Toyota of Bend General Manager
DO NOT PURCHASE FROM THEM!
by mschris on 11/10/2016From our 3rd salesman leaving us to sit at his desk and he helps walk In customers with information, to getting wrong information from our salesman, to waiting 4 hours to sign our paperwork when we called and told them we were coming and… they already had our check. To all the paperwork that had wrong city on it had to be shredded and reprinted. To car not ready to take home after 4 hours and phone calls we were coming. I'll NEVER purchase from them again!David and Chrissie Thank you again for speaking with me on the phone and working through this situation. We appreciate you taking the time to provide feedback on your experience and are using this experience as an opportunity for our team to improve our processes. Please reach out to us on any further questions or concerns. Thank you for your continued business. We look forward to serving you better in the future and hope your next visit exceeds expectations! Jason Wilkinson, Kendall Toyota of Bend General Manager
R u kidding!?!
by KramFlow on 06/28/2016Went there to test drive a truck. They didn't have the size I was looking for so they had me drive a bigger model. I liked it and came back into their office and asked when they would have the truck size I wanted so I could test drive… that one. Salesman told me I would have to put money down (2K) and then they would get me the size of truck that I wanted to test drive. I walked out and ending up buying a Ford.Super help
by Hobbit5097 on 06/18/2015Needed to upgrade a 16 yr old van. There was no time pressure for me to make a decision. So far love my Explorer!Robert Glenney & Kendall are the best!
by Andrew426 on 04/13/2015Nothing but good things to say about Kendall. I dealt specifically with Robert Glenney. He provided top notch customer service! I purchased a 2011 Certified Used Highlander Hybrid sight unseen and had it shipped to California. It was… just as Robert had described, and he even threw in some all weather cargo mats for me. I corresponded with Robert mainly through email. He always got back to me in a prompt and professional manner. Robert didn't dismiss me because I was emailing and out of State, he treated me like a customer in the dealer. He didn't pester me with unwanted calls or emails. If Robert was this good through email, I can only imagine how much better it would be to deal with him in person. I dealt with 15-20 internet sales people online and Robert was head and shoulders above them! Thank you Robert, we LOVE the car!Supurb Sales People & Support
by myhybrid11 on 02/25/2015Thank you Lara Norman & Kendall Toyota of Bend for delivering my car to Port Orford at no charge the very next day! My friends by their cars from Kendall and suggested I do the same. I love the Highlander Hybrid. It had a sunroof! What a… surprise! Plus you did the 70K service even though it wasn't quite due. If I ever need to buy another car, it will be from Kendall Toyota and I will be recommending Kendall to my friends.Good experience
by Mynewrr on 01/10/2015Purchased a new Rav4 from Kendall with the help of Charles Beckert. He gave a good review of the cars features and a test ride that sold me on the vehicle. Sales staff were courteous and helpful. Will buy another car there when the time… comes.
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- English
- Spanish
Thanks for the recommendation, and have an amazing day!
by Greg Curtis on 03/04/2021