Today 8:00 AM - 6:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Kendall Toyota Of Bend

4.3
Overall Rating
(10)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
sales Rating

Great experience!!!

by Inferno1217 on 04/30/2021

Orion was great! Worked with my specific situation to get me in the vehicle I wanted at a reasonable price/payment and interest rate. Now is the time to bring your used vehicle in!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

31 Reviews
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sales Rating

Great experience!!!

by Inferno1217 on 04/30/2021

Orion was great! Worked with my specific situation to get me in the vehicle I wanted at a reasonable price/payment and interest rate. Now is the time to bring your used vehicle in!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Toyota Rav4

by Land cruiser on 04/25/2021

Very good experience, they worked very hard to earn my business and I appreciate that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by MatkatB on 04/09/2021

After cancelling my original appt, I showed up unannounced to look at a used vehicle. Lacey, who I had been in contact with via e-mail still seemed more than happy to help us. I really liked that Kendall had the Carfax to look at and that they had already taken care of any safety issues that needed addressed on the used vehicle I was looking at. They disclosed any issues the vehicle had based on their inspection so I feel pretty certain there are unknown problems. Lacey was super approachable, helpful and nice and didn't pressure us to make a decision. She gave us the time we needed to make an educated decision while I looked up reviews, checked for recalls and the Kelley blue book price on the vehicle on line. Most importantly she worked to get the price down low enough where we needed it to be so I could walk away with a safe reliable vehicle that met our needs. I am super happy with my experience at Kendall Toyota of Bend and will definitely return when the need arises.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Honest Dealership!

by Spencer on 03/15/2021

I flew to Bend, Oregon from Los Angeles to purchase a used 2015 Golf R. I took a chance because Chris and Damon sold me on their transparency about the car and listed it for a very good price. The car was exactly as advertised when I arrived. They took care of every ask and made the car buying process feel like a breeze. Unfortunately, when I arrived in Los Angeles two weeks later the check engine light came on. Took the car in and discovered over 2k in fixes that my United Car Care service would not pay for. I called Damon at Kendall and told him the issues then emailed him the report, and within an hour he called me back and assured me they would take care of everything. They didn't have to pay for the issues, it was not in the contract, but they did. This is what happens when you deal with "Salt of the Earth" type of people, a hand shake means something. Thank you Damon and Chris for steadfast reliability, I'm glad I took a chance on you guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

pickup deal

by kenneth on 03/04/2021

Same old tactics used by dealerships for years. Get your keys to your vehicle for appraisal and and then not returning them while they pressure you to buy. I had to ask for them to return my keys so I could leave at least three times because I was not happy with the deal offered.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Bought a used Lexus!!

by Tootie A on 02/26/2021

I would recommend NICOLE and DANE. They were very kind. I never felt pressured by NICOLE my sales person.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

THEY LIED - SOLD US A LEMON

by Melissa on 08/14/2020

BEWARE!!!! Sold us a lemon while claiming to disclose all known issues. Two days after purchasing vehicle check engine light came on and it needs a new transmission.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

2020 Tacoma TRD OFF ROAD

by ddaiberg on 04/09/2020

Our buying experience at Kendall Toyota in Bend, Oregon was excellent. Our salesperson, Alex Moschitti provided outstanding service! Alex was the consummate professional throughout our buying experience. If you ever need a car sales professional, Alex Moschitti is your choice, look no further. All in all an enjoyable buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New 2020 RAV4

by Pilotpaul1 on 03/04/2020

Was excellent. They made it easy and worked with our credit

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2019 Highlander

by Highlander on 06/15/2019

Brian Smith and Jason Bartlett both get 5 + stars for making my wife’s Highlander purchase a smooth transaction at Kendall Toyota of Bend Or. Thank you both, she loves it

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BEWARE of their Service Department

by MikeW on 04/13/2019

BEWARE of their so-called Service Department. Traveling through Bend on March 27th I had to tow my 2008 Toyota Highlander here because of a sudden loss of oil pressure. Warning lights came on and I immediately pulled over. Less then 2 miles from the dealership, still ended up towing the vehicle to them (thank goodness for AAA). I used the drop box and left the keys there cause no one would talk with us because the Service Department closed 30 mins prior (even though there were people from the department still there). Called the next morning multiple times to find out they determined it was an oil cooler hose. They told me the “old oil hose” from the factory didn’t work well, so now they replace it with a metal pipe assembly. Finally, at 4:07pm (2 hours before they closed) they said they would have to fix it the following morning. Long story short, 12:30pm Fri March 29th (almost 2 days after dropping off my car there) and $500 later, I was able to get my SUV Back. Drove it back to Sunriver area NO problem. Next day drove it up to Mt Bachelor, NO problem. Even drove it back home to Portland on Sunday, NO problem. Never once was there any engine noises or warning lights that came on during our trip home roughly 200 mile trip home. Wednesday April 3rd comes around (1 week later) and I notice a small amount of oil in my driveway. Not a large amount by any means, but oil never the less. Ran a few errands, stopped by my in laws house to drop something off. No one parks in their driveway, both cars stay in their garage. Once I left, my father in law texted me a picture of oil in their driveway exactly where I was recently parked. I swung by and picked up my son from school that was only a few blocks away. Started to head home and realized there was now an engine knock that just started. NO Check Engine lights, no service notifications, no indication of anything wrong. Once again, pulled immediately over and towed the car to another Toyota dealership near me. I now have the new dealership saying I need a NEW motor. I find this highly suspicious, I all of a sudden need a NEW motor right after I had work done by Kendall Toyota and it was given the “all clear”. This car ONLY has 103K miles on it, VERY under mileage for a 2008 (average of 9364 miles/year). I have almost a 1-inch thick folder of ALL the maintenance that has been done on this car since NEW. It has always driven perfect with no noises or issues what so ever. Be VERY cautious of letting Kendall Toyota of Bend work on your vehicle, it will come out 1000 times worst then when you left it with them. DO NOT TRUST THEM WITH YOUR VEHICLES what so ever.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Tacoma from Kendall

by HTMottl on 03/20/2019

Kendall worked with me to get the right vehicle for my son - even in the middle of the a major snow event. They were extremely flexible with this purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Used Car Desler

by PuckTuck on 02/01/2019

No handing you off to another salesperson after initial contact. Trustworthy, prompt and continuous service after the transaction is complete. Also bought a new vehicle from this dealer. All of the above apply.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My search for a TRD Pro 4Runner

by Phil on 01/23/2019

Zach Smith was a great support in assisting with the purchase of a TRD Pro 4Runner. He will email, text, and call to maintain contact and answer questions. Thank you, Zach.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Excellent Prius purchase experience

by deprius on 07/02/2018

The salesman at Kendall, Brian Smith, was very, very helpful. He paid attention to what I wanted, did not try to steer me to other things, gave me all the time that I needed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I Do Not Recommend!

by ramhi4x on 06/19/2018

I was quoted a cash price that we agreed on and gave them a cashier's check for that amount, the cashier said I was $40 short, I said that was what we agreed on, here's the salesman's note, they said we need $40 or we can't do the deal. Then the title department screwed up too costing me double, Then Jason Wilkinson, the GM sent an email stating to call him if I had problems, left a VM and never heard back, Chespskates!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Good buying experience

by Hobbit5097 on 05/01/2018

I hate the high pressure sales pitch when buying a car. I never felt uncomfortable with Brian. The pitch for additional products and services was reasonable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love my Highlander!

by Sowerby on 03/17/2018

Randall at Kendall Toyota provided excellent sales service. He was able to work with my budget and did not pressure me into anything I didn’t want. My family is enjoying the beautiful certified pre-owned 2015 Highlander. It drives amazing in the snow and has a smooth, quiet ride. Thanks Randy and everyone at Kendall!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

great used car

by dam2300 on 08/02/2017

i had a great buying experiance at kendal toyota of bend. the sales person Kaley was on top of her game . she was great and never once made me feel pressured. she took great care of me and worked hard to get me the best deal possible. i would give her and kendal 6 stars if it was available.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

by captqc9856 on 03/09/2017

I just purchased a new Tacoma and had an excellent experience. Everyone was professional and I got the truck I wanted for a great price. I would make the trip to Bend (from Portland) to buy from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

DO NOT PURCHASE FROM THEM!

by mschris1 on 02/15/2017

Had many, many problems with Kendall trying to purchase a new Highlander in Sept 16, we had a check in the full amount hand delivered to them that morning. Had the worse customer service every with our 2nd salesman dropping the ball, the 3rd one leaving us to sit at his desk for 45 min so he could help a walk in customer that wasn't buying. Getting wrong information about additional services we could purchase. Waiting 4 hrs to sign our paperwork when we told them we would be there in an hour because we live out of town. Our car wasn't ready to take home that day. Paperwork wasn't ready and they had the wrong city printed on it and had to be reprinted while we waited. Stopped in to deliver paperwork in Oct, came home to a message our plates were in to come get them. No one said anything about them when we stopped in. Nov the mgr. Jason, contacted us and offered window visors for free to get the "bad taste of Kendall customer service out of our mouths" he said. Called Jason, mgr. in Jan 17, asking about our visors, no reply. This is now Feb 17 and we still haven't seen the visors nor heard from anyone in Kendall of Bend. DO NOT PURCHASE FROM THEM. THEIR CUSTOMER SERVICE IS THE WORST EVER!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

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about our dealership

We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.

what sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day. For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
Complimentary Drinks
Complimentary Coffee
Shuttle Service
Television
Cable Television
Languages Spoken (2)
English
Spanish