Kendall Toyota Of Bend

Absolutely the worst purchase experience I have had in my lifetime. Toyota Bend is all about making money and couldn’t care less about customer service. They made all kinds of promises of great customer service when I was in the showroom, but as soon as I drove off the lot, they couldn’t be bothered by me. They completely bungled the paperwork, nearly losing my .9% loan, failed to register the vehicle before the temporary registration expired, and overcharged me $4000 for DMV fees. You’d think they would do everything they could to make the deal right. When I called the finance manager Joe Wittwer, he made excuses and argued with me. When I called the General Manager, Jason Wilkinson, he promised to take care of the problem and then didn’t call me back. It has been nearly 3 months and I am still waiting for them to refund the excess fees. Shop here if you enjoy being treated badly and don’t mind spending a lot of time trying to get them to do the right thing.