Damerow Ford
Customer Reviews of Damerow Ford
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141 reviews
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Friendly fast service
by 2014mustang on 10/28/2015I have a 2014 Mustang. Brought it in for it's recommended service. I was helpe as soon as I pulled up. Ryan Lenz is very courteous and friendly. He had my car in the service bay within a few minutes of my arrival. Service was done in a… short amount time. They even washed my car!Great Service at Damerow
by augied23 on 10/26/2015My new 2015 F150 Lariat had a small fender lip adjustment needed. Service team leader Katrina and her staff quickly diagnosed the situation, ordered the correct parts, planned the service window, found me a loaner vehicle, and corrected the… defect on the first try. Fantastic experience with very professional communication and effort. I am a very happy customer.Damerow treats you like family, not customers.
by EscapeMan3162 on 10/17/2015I always get excellent service at Damerow. This time I had not eaten and was weak when bringing my car in for service. I asked if there was a vending machine. Katrina, the lead for the team servicing my car went into her personal drawer and… handed me a CLIF energy bar. It gave me the energy I needed to get home. When I go to Damerow, I feel more like family than a customer.Ready as promised!
by PDXHybrid on 10/15/2015Ryan Lenz is a great employee. Whenever I bring my car in for service, he is clear about what my car needs, he phones to give me the estimate and to let me know my car is ready for pick up, which is often at the time promised. He is… professional and understanding and is one of the reasons i bring my Escape Hybrid back to Damerow for service.Great service!
by gabigo19 on 10/13/2015Damerow Ford is a Remarkable Dealership! Their service is a welll balanced choreography between, fabulous customer service and salesmanship! Service that Damerow Ford exquisitely boasts, within their salesmen. We, referred friends within… two weeks; after our purchase of a F350 super duty with Damerow. Drive by, you will be glad you did! We, will continue to refer acquaintances. Now, that should say it all! Thank You, Damerow Ford!Awesome sales team
by Morfanello on 10/14/2015I purchased a 2016 Explorer. The sales associate was I credibly helpful from the moment I stepped onto the lot. I drove off with a car the same day as my test drive and I was very happy with the amount of cooperation the sales team showed… me when talking price.Great Service
by Choruby on 10/13/2015Damerow Ford was a great dealership to work with. Katie and the rest of the sales team made the experience of buying a truck quick and easy. They offer great prices and the employees are honest and easy to work with. Would recommend to… anyone!Excellent customer service
by TelloAcosta125 on 10/06/2015I purchased a 2016 ford explorer Limited. Customer service was excellent and helpful.Awesome service!!
by kmbrady on 10/06/2015I love my 2016 explorer. I had the best experience ever! All staff was very nice, knowledgeable and friendly. I have bought several cars in my life and I have never had a sales person spend as much time with me as Chris did explaining… all of the features in my car! Thank you!!professional sales and no haggling
by 2016mustang on 10/06/2015My new mustang is the third brand new vehicle I have purchased in the last 5 years. Our experience with damerow completely surpassed all the others in every aspect of the sales process! !! We are completely satisfied!post-accident engine concerns
by alwayshandy on 10/06/2015Service department was able to satisfy my concern about my engine noise after being rear-ended. they did the necessary test to make sure my truck was safe to drive.Great service
by Cerberos on 09/28/20152011 F150 Raptor - My Service Advisor, Ryan, went out of his way to accommodate a very quick turn-around in order for me to make a trip in the truck. The Service Dept. has always been a pleasure to deal with.Great Job!
by KevinYoung on 09/04/2015The Damerow team did an excellent job. I was very satisfied with the overall experience. Thank you!Damerow Ford with Lonnie
by Dimitri7178 on 09/01/2015We worked with Lonnie Wright who was absolutely, stunningly brilliant....very knowledgeable, person-centered, non-pushy and even drove to my home to pick me up. Oh, extremely patient, especially when we encountered issues with contacting… our credit union. Couldn't ask for a better experience.Great serivce, but seriously, get a TV and put on some sports.
by Joshhenry222 on 08/27/2015I had a great experience at Damero, I feel that everyone went above and beyond in helping me find and purchase a truck that I will love for at least another year and a half. I did however get a little uncomfortable when Erik asked me if… I wanted to go get a couples massage... But hey, a massage is a massage.Happy as a Clam
by Seewhynot on 08/26/2015The service rep that helped me was personable, efficient, and communicated well. I came in for an oil change and this was accomplished quickly and with the offered car wash. I was very pleased.66k checkup
by dwlpost4 on 08/25/2015Service was quick - service rep was attentive and responded to requests cheerfully. Fuel/water separator was not serviced.Terrible Service
by Quigley64 on 01/25/20151999 F350 with 148,000 miles with an ongoing alternator issue that the Diesel Techs have not been able to sort out. They suggested twice that I needed to buy a new truck. Seems like a good Service Dept would prefer to correct the issue and… show that they know their product.Keep you dealers in line Ford
by 97281CarLover on 09/19/2014We are Ford people and love our Ford products. If we had to deal with Damerow exclusively, we would never own a Ford product again. Their sales process is full of gotcha moments where they promise you one price verbally and put… another in the contracts they are trying to get you to sign. If they had not had the only Blue Fusion in town, I'd have just walked out then. But, we stuck through the process and got out mostly whole but it took tons of extra time to keep them to the initial offer that I'd made upon walking in. With the Internet that old sales process of the sales manager and the F&I guy trying to constantly pad the deal ought to be outdated, but not at Damerow. Ford please take note of what Tesla is doing with one price for all. That builds brand loyalty. The days of different price quotes and games at each different dealer are numbered. Manufacturers who catch on will thrive. The Dealer network is not an asset when the games they play are documented. The service department is worse: All Promises, no service, no return calls, and missed dates galore. If you can deal with any other Ford Dealer on the planet than Damerow, I would reccomend it.What a joke
by Miko_red on 08/27/2014This was hands down the WORST car buying experience I have ever had. I have so far caught them in 5 separate lies and they have screwed up the paper work so many times I have lost track. For the record, Tim the manager is actually a pretty… cool cat, but the entire financing department needs to be fired. Lie 1: I specifically asked when they pulled my credit at a 517 if this was going to be an issue to get financing without a co-signer and they told me "oh no! This won't be an issue at all we already have 6 different banks competing for your loan" which was a lie, but more on that in a moment. Lie 2: I was told that they would fix the radio for me free of charge, thank goodness I read the paper work because under the we owe you for repairs... it wasn't even listed on there. They also told me they would detail my car before I left which never happened either. Lie 3: I was told I would receive a phone call about who my lender was Wednesday...no phone call. I called them several times on Thursday and left a voicemail before I finally drove in Friday to find out the lending fell through. Which ties in with the first lie they told me about my credit not being an issue. Lie 4: After reviewing the paper work the initial price that we agreed on was $8464 with $3k down, well that was in NO way what they put. They had me financing $6,900, which meant with documentation fees and all that I was paying almost 11k for the car. When I asked about it they tried to explain to me it was because of the interest, which was 9.9% for 60 months on the paperwork. I may not be a math wiz...but even I know those figures don't add up. Big...Fat...Lie Lie 5: This is actually them trying to get me to lie for them...the financing guy Mickey...who is [non-permissible content removed] by the way, told me since the lending wasn't finalized on Friday to just tell my insurance company it was through Wells Fargo Lending. What...the...heck? When I told him I wasn't comfortable with doing that because it's not legal his response was "Oh don't worry it will be fine we will just tell them the lender changed." SOOO NOT OKAY! So at this point I am thinking I may need to find a cosigner and since I was going to see my mom that weekend (who lives on the other side of the state btw) I figured I would let her look over the paper work and see if she would be willing. So I asked Mickey for a copy of the paper work to take to her. He then proceeded to brush me off like an irritating 2 year old child while I was trying to explain what I needed to him. To say I was angry is probably the biggest understatement of the year. So I walked outside and the manager catches me on the way out and asked me what was wrong cuz i am fairly sure the "I am 2 seconds away from hurting someone" was written all over my face. I told him what happened and he went back and grabbed the papers for me. So all that being said and done I went back into the dealership last night prepared to hand over the keys and tell them where they could shove that car. They tried to make me talk to Mickey and I said I was NOT dealing with that arrogant [non-permissible content removed] again and that I needed to speak to Tim. We sat down and I slid the keys over and told him he could have the car back. We talked for a few and told him this whole situation has been a huge cluster F so he asked if I could give him two days to go over Mickey's head and handle the situation himself. I told him he had until Monday morning to get this figured out and I wanted the car at 8k now instead of the$ 8464 and if he can do that we will talk. If not the car goes back Monday.Beware of Damerow Ford! They sell damaged and unsafe used vehicles!
by scpcustomer on 11/18/2008I purchased a used vehicle, with low mileage, from Damerow Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. I was sure they didn't want to sell me a car that… couldn't even make it home from the lot before it had a problem, so I called the dealership and asked to talk with someone regarding my problem. I was told that the person I needed to talk to was busy and would call me back. No one did. Over the course of three weeks, I made several calls to the dealership regarding the problem. Each time I was given the run-around, each time someone would call back and no one ever did. In the meantime, I had to add a total of over 5 gallons of coolant to the vehicle. After three weeks, I was finally able to talk to one of the manager's. He checked with a supervisor, then phoned back and asked us to bring the car in that week so they could check it out. So I did. My vehicle was at Damerow Ford's service department for three weeks with them telling me they couldn't find any thing wrong with the vehicle. I found that hard to believe when the coolant light came on so many times and I had to keep adding so much coolant. So I went into the service department and had them go over the vehicle with me. At this meeting, go over the car, with everyone's permission, a tape recorder was used to capture the conversations. They went over the vehicle saying there are no external leaks, no coolant in the oil and in checking for exhaust gases found none. They said they were baffled why I was going through so much coolant but couldn't find any problems or anything to explain it. At this point, the general manager of Damerow Ford, Joe Folkerts, spoke up. He said that he wants me to be happy with the car, and if there's a problem, they would take care of it. He even offered to "trade out" the car for another one. Then he suggested we take it to an independent mechanic for a second opinion. If they found a problem, then we would take it from there. So, following Damerow's suggestion, I did take it to an independent mechanic, who tested the vehicle and found exhaust gases in the coolant and was quick to observe the sweet smell of coolant coming from the exhaust system. He was able to determine that there was either a blown head gasket or a cracked head. When he was asked if it was possible that Damerow added stop leak to the vehicle so it would pass the test, he indicated it was possible. I called Joe Folkerts, the general manager of Damerow Beaverton Ford, and told him of the findings from the independent mechanic. He asked if it was okay if he contacted the mechanic. He was told sure and provided with the phone number. He said he would get back to me. Well, after the independent mechanic's diagnosis, when Mr. Folkerts got back to me, everything went downhill from there. All of his promises and fluff talk, that were tape recorded, he back tracked on. Even though the problem remained the same, a continuing loss of coolant, he claimed that they didn't know how the car had been driven after it left their service department and they didn't find anything wrong. So if something was wrong it must have happened afterwards and he was no longer willing to repair or "trade out" the vehicle for another one. I informed Mr. Folkerts that I had since run a carfax report on the vehicle and found out that it had previously been in an accident. After the accident, the three previous owners all only kept it no more than few months. One only 19 days. Then is was sold at auction, where Damerow Ford purchased it to sell on their lot. I also told him I had someone from a collision repair shop look at the vehicle. They confirmed it had been in a front end collision and repaired. They also noticed a mark on the supercharger that rests on the head and said it was likely that the mark was from the accident and that perhaps that was overlooked when the vehicle was repaired. The
About our dealership
I bought used Crown Victoria for my son. Halfway home the car overheated. I went to rescue my son and being a mechanic I quickly noticed the oil pan was full of water. Cracked head or bad gasket. They said they would fix it but I had no way of knowing how long this problem had been going on with the previous owner. I said put in a rebuilt or refund my money. They did give me the money back. I have heard from several people that have had problems with this Company. They are under new ownership so maybe things have changed.
by consumer54 on 12/06/2010