Damerow Ford

I purchased a used vehicle, with low mileage, from Damerow Ford. Before the I even got home the coolant light came on. I added more coolant, a few days later the coolant light came on again. I was sure they didn't want to sell me a car that couldn't even make it home from the lot before it had a problem, so I called the dealership and asked to talk with someone regarding my problem. I was told that the person I needed to talk to was busy and would call me back. No one did. Over the course of three weeks, I made several calls to the dealership regarding the problem. Each time I was given the run-around, each time someone would call back and no one ever did. In the meantime, I had to add a total of over 5 gallons of coolant to the vehicle. After three weeks, I was finally able to talk to one of the manager's. He checked with a supervisor, then phoned back and asked us to bring the car in that week so they could check it out. So I did. My vehicle was at Damerow Ford's service department for three weeks with them telling me they couldn't find any thing wrong with the vehicle. I found that hard to believe when the coolant light came on so many times and I had to keep adding so much coolant. So I went into the service department and had them go over the vehicle with me. At this meeting, go over the car, with everyone's permission, a tape recorder was used to capture the conversations. They went over the vehicle saying there are no external leaks, no coolant in the oil and in checking for exhaust gases found none. They said they were baffled why I was going through so much coolant but couldn't find any problems or anything to explain it. At this point, the general manager of Damerow Ford, Joe Folkerts, spoke up. He said that he wants me to be happy with the car, and if there's a problem, they would take care of it. He even offered to "trade out" the car for another one. Then he suggested we take it to an independent mechanic for a second opinion. If they found a problem, then we would take it from there. So, following Damerow's suggestion, I did take it to an independent mechanic, who tested the vehicle and found exhaust gases in the coolant and was quick to observe the sweet smell of coolant coming from the exhaust system. He was able to determine that there was either a blown head gasket or a cracked head. When he was asked if it was possible that Damerow added stop leak to the vehicle so it would pass the test, he indicated it was possible. I called Joe Folkerts, the general manager of Damerow Beaverton Ford, and told him of the findings from the independent mechanic. He asked if it was okay if he contacted the mechanic. He was told sure and provided with the phone number. He said he would get back to me. Well, after the independent mechanic's diagnosis, when Mr. Folkerts got back to me, everything went downhill from there. All of his promises and fluff talk, that were tape recorded, he back tracked on. Even though the problem remained the same, a continuing loss of coolant, he claimed that they didn't know how the car had been driven after it left their service department and they didn't find anything wrong. So if something was wrong it must have happened afterwards and he was no longer willing to repair or "trade out" the vehicle for another one. I informed Mr. Folkerts that I had since run a carfax report on the vehicle and found out that it had previously been in an accident. After the accident, the three previous owners all only kept it no more than few months. One only 19 days. Then is was sold at auction, where Damerow Ford purchased it to sell on their lot. I also told him I had someone from a collision repair shop look at the vehicle. They confirmed it had been in a front end collision and repaired. They also noticed a mark on the supercharger that rests on the head and said it was likely that the mark was from the accident and that perhaps that was overlooked when the vehicle was repaired. The