Customer Reviews of South Pointe Chevrolet
Review type:
Cured the rainy day blues
by TracyOlomi on 05/30/2024With a wiper needing a replacement, I pulled in without an appointment and they got me swiping clean in no time! Thank South Pointe for always taking good care of us.Service
by MG13MG8 on 04/27/2024Service advisor MacKenzie was great to work with. She kept me updated on the work. One of the best I've worked with.We sincerely appreciate your feedback. Each employee is a valued member of the South Pointe Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, South Pointe Chevrolet Team
Oil Chage
by James Edward on 02/29/2024My Vette needed an oil change and I showed up without an appointment. The work was done in a timely manner at a good price.I am so happy to hear that your recent visit went so well for you, James! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day! Sincerely, South Pointe Chevrolet Team
We're pleased to hear that your experience at the dealership for your Vette's oil change was positive. It's great that they were able to accommodate your needs without an appointment and that the work was done in a timely manner at a good price. We appreciate your business and look forward to serving you again in the future!
Service
by Old Tahoe on 02/08/2024Mackenzie in the service department took great care of my old Tahoe.Hi Old, and thank you for this great review! We're happy to hear that Mackenzie took care of your old Tahoe! He is a great asset and we appreciate all that he does. -South Pointe Chevrolet Team
Routine service
by Sbarz141 on 01/28/2024Oil/filter change quick and easyWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, South Pointe Chevrolet Team
We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Brakes service!
by JonnySwo on 12/29/2023My brakes went out completely. SP Chevy fixed me up within a week, and it cost much less than I thought it would. The people kept me updated throughout, and I feel great about having gone in!Fortunately, South Pointe Chevrolet could swiftly address your brake issue. It's great that we were communicative throughout the process and managed to keep the costs lower than expected. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
South Pointe Chevrolet Tulsa
by Jimmy11 on 12/05/2023On 11/24, I scheduled my car for service on 11/30. My thermostat was out. I informed the service department. I did not get my car until 12/4. Corey was great as far as his attitude, but the dealership was horrible. Nobody ever followed up… with me. I had to call every single time for an update. Service is absolutely horrible. I will never go back for service nor would I buy a car from them. If this is how I get treated by brining them business, then I will look elsewhere for my service and car purchase needs.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about the lack of communication and long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Christopher Gilmore, General Manager cgilmore@Group1Auto.com
Oil change
by JimmieD on 11/03/2023Needed an oil change. Immediate opening. Great service.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
We appreciate your marvelous feedback, Jimmie. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! -South Pointe Chevrolet Team
Jody Moore deserves a raise!!
by B. Schwartz on 10/15/2023I have been coming to this location for servicing for a few years now but yesterday was a different type of experience. I was quickly and kindly greeted by Jody Moore and I was blown away by his overall great attitude, his thoughtfulness,… his attention to detail and his ability to explain everything to me so I could understand it. I’m not sure that I’ve ever met a kinder customer service representative in my life. After I got the call that my car was ready, he thoroughly explained the video they make during the service and had recommended at a later time I get them serviced. He wasn’t pushy and he went above and beyond on a Saturday when he was the only person working at the time. I highly recommend Jody for a raise at least and he should be considered for advancement if he so pleases because he is very good at what he does.It's wonderful to hear about your exceptional service experience with Jody. Jody's kind and attentive attitude, as well as his ability to explain everything clearly, made a significant positive impact on your visit. We greatly appreciate your feedback and will certainly consider your recommendation. Your satisfaction is essential to us, and we're here to ensure that you continue to receive top-notch service and support. Thank you for choosing us for your automotive service needs!
Great job
by Jcasey01 on 10/13/2023Jody was great! Whole process was quick and painless. He kept me informed and the car is running great. I’ll be back.Thank you for taking the time to write this review. We are pleased to hear that Jody was able to provide an efficient and overall positive experience. -South Pointe Chevrolet Team
Excellent Ending
by Customer on 10/10/2023I have used South Pointe to service my 07 Tahoe for the past ten plus years and have always been satisfied with their work. Recently, I had my vehicle in for service three times within three months for the same issue which remained… unresolved; however, once the general manager got involved, my issue was resolved within three days and the dealership paid the cost. My confidence in South Pointe service has been restored!It's great to hear that you've had a longstanding positive experience with South Pointe Chevrolet for the past ten plus years, but also, it's quite reassuring that your recent issue was eventually resolved to your satisfaction. The fact that the general manager stepped in and ensured the issue was addressed promptly and at no cost to you shows their commitment to excellent customer service. It's wonderful that your confidence in South Pointe Chevrolet service has been restored. Thank you for sharing your feedback, and we appreciate your loyalty as a long-term customer.
Service
by David F on 10/02/2023They did a great job on repairing and servicing my truck. My service rep was Chandler and he was professional, great with explanation on work and kept me abreast of the schedule.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Chandler went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Professional & Expert Service
by Steve 1958 on 09/28/2023I had an engine failure near Tulsa, so glad I called South Pointe Chevrolet and was able to speak with Cory. My issue was diagnosed in a timely manner and significant repairs were completed, approval was handled with the extended warranty… company, attention to detail was obvious. We do not live near South Pointe but intend to make it our dealership of choice!Steve, thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. -South Pointe Chevrolet Team
Owner
by Sandy W on 09/16/2023Great service. Very professional.Thank you for your visit, Sandy!
Bad service
by Rod sale on 09/11/2023Air conditioning service a/c doesn’t work properly even after replacing the compressorOutstanding customer service
by Bailey T on 08/05/2023I always go out of my way just to have my vehicle serviced here! The customer service is top notch and I've never been more taken care of than here. 100000 starsBailey, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! -South Pointe Chevrolet Team
Great Experience
by DMcGuire on 08/04/2023Everything was a pleasant experience from getting my car in, the friendliness of each person I encountered to the quality of work done.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -South Pointe Chevrolet Team
Truck rescued
by Trevor’s Dad on 06/16/2023We had South Point put our sons car back together after A theft attempt. So sad to see all the damage caused. The service team got us back on the road today and kept me informed as the work progressed.Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -South Pointe Chevrolet Team
Best Service Department in Tulsa
by DBeck305 on 05/17/2023I’ve been bringing my car here for 7+ years. They are always honest, respect me as a woman with my knowledge of my vehicle, and complete the service in a respectable time. I always recommend South Pointe for anyone’s service needs!Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. -South Pointe Chevrolet Team
Ugh
by Mrsjones780 on 01/11/2023The service member who helped me made me feel like he was trying to scam me. First, he did not open my door to speak to be at drop off. After being in my truck for a few minutes, I opened my door and he came over. Then he sent me a text… saying what all was wrong with my truck asking me to approve the work via a website. The total for said work was over $2,000. I asked him via text if he would come and explain to me what was going on and he replied for me to come to service bay and find him. Then I asked about my warranty and he said did you buy one? Chevy comes with a 60k/5yr power train warranty which would of covered a couple big ticket items on the long list of things he said needed fixed. What really got me is when my husband takes my truck he get yes sir, no sir and they come to waiting room and talk to him. I get texts, you come to me and not once was I called ma’am. Being a women shouldn’t be a liability. I took my truck over to Jim Glover where they treat me with the most respect and where they know what the standard warranty is on all Chevys. It’s a real bummer because your dealership is less than 5 minutes from my house.Thank you for your feedback about your recent experience with service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Derek Ellis General Manager dellis1@BobHowardAuto.com
Awesome 👌
by Debbie Stuart on 07/18/2022Service advisor Collin was very nice. He took the time to explain everything to me. And they didn't try to force me into having work done that didn't need to be done. Had to answer "no" to some of the questions below because there was no… work done at this time.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. -South Pointe Chevrolet Team
South Pointe Chevrolet invites you to visit our car and truck dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted Chevrolet dealers.
ESPAÑOL
South Pointe Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. Visítanos hoy para carros Chevy y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Chevrolet en el área Tulsa.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's great to hear! We're glad we could assist you quickly and get your wiper replaced. Thank you for choosing South Pointe Chevrolet, and we look forward to continuing to take good care of you in the future. If you need anything else, don't hesitate to reach out!
by Sara Thurston on 05/31/2024