South Pointe Chevrolet
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Dealership Service Review
service Rating
Excellent Ending
Written byon 10/10/2023
I have used South Pointe to service my 07 Tahoe for the past ten plus years and have always been satisfied with their work. Recently, I had my vehicle in for service three times within three months for the same issue which remained unresolved; however, once the general manager got involved, my issue was resolved within three days and the dealership paid the cost. My confidence in South Pointe service has been restored!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 10/11/2023
Dealer Response
It's great to hear that you've had a longstanding positive experience with South Pointe Chevrolet for the past ten plus years, but also, it's quite reassuring that your recent issue was eventually resolved to your satisfaction. The fact that the general manager stepped in and ensured the issue was addressed promptly and at no cost to you shows their commitment to excellent customer service. It's wonderful that your confidence in South Pointe Chevrolet service has been restored. Thank you for sharing your feedback, and we appreciate your loyalty as a long-term customer.
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