South Pointe Chevrolet
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Dealership Service Review
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South Pointe Chevrolet Tulsa
Written byon 12/05/2023
On 11/24, I scheduled my car for service on 11/30. My thermostat was out. I informed the service department. I did not get my car until 12/4. Corey was great as far as his attitude, but the dealership was horrible. Nobody ever followed up with me. I had to call every single time for an update. Service is absolutely horrible. I will never go back for service nor would I buy a car from them. If this is how I get treated by brining them business, then I will look elsewhere for my service and car purchase needs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Laura Villalobos on 12/05/2023
Dealer Response
Thank you for your feedback about the lack of communication and long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Christopher Gilmore, General Manager
cgilmore@Group1Auto.com
ReportLaura Villalobos on 12/05/2023
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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