Ken Ganley Subaru Wickliffe
Customer Reviews of Ken Ganley Subaru Wickliffe
Review type:
New car purchase
New car purchase
by FINNIE123 on 05/13/2024Purchasing a new car is always a daunting process for me.. My sales experience with Russ Pappa made the whole process far more comfortable than I could of hoped for..the entire network of people involved in the sale were accomodating and… were receptive to fair negotiations..I highly recommend Ganley subaru east Wickliffe..We're so glad to know that Russ and our team at Ken Ganley Subaru Wickliffe made your car buying experience comfortable. We appreciate the recommendation, thank you for choosing us!
Friendly sales. Looking out for my best deal
by Ohioaner on 08/30/2023My 3rd lease from this gentleman. I think that says it allThank you for leaving us this five-star review and for your kind words about our leasing team at Ken Ganley Subaru Wickliffe. We appreciate it!
Service department
by Ohioaner on 08/30/2023Always a knowledgeable friendly taking care of business team. This to me is what makes a great business.Thank you for the 5-star rating! We're glad to know our knowledgeable and friendly team at Ken Ganley Subaru Wickliffe made a positive impression on you. We'll see you next time! Safe travels!
Friendly service
by Tc Smith on 12/22/2021updated 12/29/2021Everything happened as described when I dropped off car right down to the penny. Very impressive.We appreciate you taking the time to leave Ganley Subaru of Wickliffe your great feedback, TC! Thank you for trusting our team with your vehicle! We look forward to seeing you next time!
John Southwick*******
by samilees on 06/18/2015I had a wonderful experience working with John Southwick at Ganley of Wickliffe. He was patient and showed me a lot of vehicles trying to learn what I wanted (even I did not know). John found me a gorgeous white Subaru Outback fully… loaded and it was love at first sight. I've had my new car about 44 hours now and am loving it. If you are in the market for a car, be sure to talk with John Southwick. (No, I am not related!)2011 Camry XLE purchase
by bedixon on 05/06/2015We had a wonderful experience today at Ganley in Wickliffe while helping my parents purchase a car. A big thank you to John Southwick and the team for being so helpful and patient as we worked through the purchase and trade in details.… Thanks!Easiest buying experience ever
by shaina0707 on 12/06/2014I bought my Subaru XV Crosstrek in April 2013. I did my research and traded in a Toyota RAV4 lease early, and when they saw all the research I had done they took me right back to the sales manager. We discussed my research for a few minutes… and I felt that I got a very fair deal on my trade-in and purchase. About 5 minutes of negotiations and we were done! I've owned the car for 19 months now (LOVE it!) and this dealership has been wonderful for all of my service appointments. I even remember that the day I picked it up they had a sales guy come and teach me about all the features in the car and make me comfortable before I drove off the lot. So happy I chose Ganley Wickliffe!2014 Subaru Legacy Premium
by Joanne_R_5736 on 07/03/2014Everyone we encountered was very courteous. Not at all "pushy" and allowed us ample time to look at other trim levels and test drive before making our selection.Thanks Joanne for this nice review! We make sure that all of our employees are not pushy and courteous and they will be glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Wayne Chalker | General Sales Manager wchalker@ganleyauto.com
Unethical Business practices!
by jmt87 on 10/09/2010This dealership is managed very poorly. They are extremely dishonest and unreliable. They have no respect for their customers and no principles. They had no problem selling a car right out from under me. It is shameful that this is how… they run their business. I traveled an hour and a half to buy a Subaru I found on their used car lot via craigslist. I put down $500 to hold the car because it was too late in the day to get a response in regards to the financing. I was assured that the $500 would hold the car for me in the meantime. I was finally contacted 2 days later and was informed that the purchase would require a co-signer. I was told to call back before they closed with the information and they would mail out the paperwork to be notarized. When I called back to give them the information about the co-signer, I was informed they sold the car. I would not recommend doing business with this company.Would Never Return!
by kieran0325 on 09/19/2009Went there on my lunch break to check out the 2010 Legacy. On entering there were 2 "suits" at the front desk. Neither one even looked up to welcome me to the store. After I took my own brochure from the wall, one of them called back to the… rear offices for a salesperson to "attend" to a customer! Still no words to me? Then this guy shows up and has the personality of a piece of toast; with no enthusiasm to show me inside any of the vehicles on the lot. I seemed to know more about the car than him! I left there without even scheduling a test drive; and I would never return, or advise anyone else to go there either! I could have been a company buyer looking to purchase 5 units, and they would've lost over 100K in sales!Bad Experience
by thebenkos on 11/15/2007From the financing to selling the car and then attempting to get the remainder of an extended warranty that the dealer never activated has been nothing but a hassle. I have three sets of paperwork and I only signed two. I paid $1000.00… for an extended warranty that never got paid to the warranty company EasyCare. Where is my $1000.00? Who has my money? Why was it never accounted for on the books? I get the run around from the General Manager at Ganley Auto Mall and was told "if I am not satisfied then get an attorney, I have on on retainer 24/7, see where that gets you". As a consumer I should not have to put up with automobile sales tactics like this when Thomas Ganley is on the Board of Directors for the Cleveland area National Automobile Dealers Association. His dealerships should set higher standards. I felt sick every time I would drive the vehicle after the way I was treated during the sale, that is the only reason I went to Saturn of Chapel Hill and got rid of the vehicle I purchased at Ganley Auto Mall. Now I get a hassle about Ganley Auto Mall not sending the money I paid for an extended warranty to the warranty company. It was, and still is, the worst automobile purchasing experience of my life.Exceeded Expectations!!
by FR1 on 11/15/2013updated 06/03/2025Scott, the Subaru salesman, was great to work with. He made us all feel very comfortable. The trade in offer for my STI was also very fair. And finally, the gentleman in charge of financing did a great job getting me a better rate than I… expected. To summarize, the whole team at Ganley Wickliffe exceeded my expectations!Thanks for the review! I'm thrilled to hear that you had a wonderful experience here at Ganley of Wickliffe-- there's nothing better than hearing from a satisfied customer! I speak for all of us when I say that it was a pleasure working with you, and that we all hope to have the opportunity to continue earning your business in the future. Thanks again, and congratulations! Sincerely, Wayne Chalker | General Sales Manager wchalker@ganleyauto.com
Best car buying experience yet!
by shaina0707 on 05/03/2013updated 06/03/2025I purchased a Subaru XV Crosstrek a few weeks ago - traded in a RAV4 lease early to switch to the Subaru and am so happy I made the decision to purchase a Crosstrek from Ganley in Wickliffe! I did a lot of research on my trade-in and… purchase before coming in, and I worked with Wayne (the GM) on the deal in about 10 minutes! It was the best car dealership experience I have had and I could not be happier with my experience. I tried several Subaru dealerships on the west side before coming out to Ganley, and my experience with the other dealerships was horrible - unwilling to negotiate numbers based on my research and one dealership never even got to the point of discussing numbers after several hours! Once I worked out the numbers on the Crosstrek, I worked with Bob in sales to finish up the deal. Once the car was delivered from out-of-state, Bob took the time to show me all of the features on the car and answer all of my questions - I've never had such great customer service from a car salesman! I would recommend everyone in the market for a Subaru to go to Ganley Subaru of Wickliffe!Great dealership. Great salesman
by cjcsabennett on 01/03/2013updated 06/03/2025I've purchased 3 vehicles from Ganley, the latest being on Dec.26. Kolin S. was my salesman for the 2nd time, and he is fantastic. Even though my husband and I arrived in the middle of a nasty snow storm, Kolin still made the experience as… smooth as possible. We told him what vehicle we were interested in, and he and Rich in finance got us a great deal. No high-pressure tactics, and both were very friendly. In the end, we are very happy with our new used car and with the level of service we received. I also appreciated the follow-up email from Kolin. We won't hesitate to recommend our friends and family to Kolin should the be in the market for a vehicle.My new used car
by PTZPT on 10/24/2013updated 06/03/2025Hassle-free, smooth and speedy used car purchase. Salesperson and finance person could not have been any more professional and helpful! Service department took care of a tiny issue immediately, tooThank you for the review! I'm thrilled to hear that you had a wonderful experience here at Ganley Subaru! We appreciate your business and we will always work hard to earn it-- that's a promise! Thanks again, and congratulations. Sincerely, Wayne Chalker - GSM. wchalker@ganleyauto.com
lovely green forester
by meangreen14 on 03/25/2013updated 06/03/2025I was pleased that Christopher J. went above and beyond to acquire the color I wanted. You had no green 2014's in stock so he made sure that I got one within 24hrs. His efforts are much appreciated.Better than Usual
by beezus on 08/28/2013updated 06/03/2025Friendly and willing to deal. Didn't feel like the usual BS you get at a car dealership.Thank you so much for the great review! I am happy to hear you had a satisfying experience at our dealership and that our staff was very helpful. Customer service is always our top priority and I am glad that your expectations were met. If there is anything else we can help you with please do not hesitate to contact us. We look forward to working with you again in the future! Sincerely, Wayne Chalker - GSM. wchalker@ganleyauto.com
Jim's review
by youbet on 04/03/2013updated 06/03/2025Our salesman Scott B. was very helpful and answered all of our questions and because of him we drove off the lot with a new SubaruMike was great!
by pitbul09 on 05/31/2013updated 06/03/2025Thanks to Mike S. and the Ganley group for helping us out with our first Subaru. We're very happy and couldn't find a better price within 200 miles. Great car and great deal.Quick and Easy
by nick_00 on 01/29/2012updated 06/03/2025They are very professional. The process was very smooth.Highly Satisfied
by CSauer on 03/12/2013updated 06/03/2025Would like to thank Mr. John S. and his staff at Ganley Subaru during our recent purchase. Courtesy and Professionalism are what make Ganley Subaru stand out from all other dealerships I have visited. From our search on line to feedback on… the days prior to the day of purchase. Our experience with all we came into contact was above reproach. A truly memorable experience. We will definately purchase from Ganley Auto again in the future
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
Ken Ganley Subaru Wickliffe is a leading provider of new Subaru and Certified Pre-Owned Subaru cars to Cleveland thanks to our quality automobiles, low prices, and superior sales staff. We encourage you to come and visit us at 28840 Euclid Avenue Wickliffe OH 44092. to view our selection in person, speak to a sales professional, or test drive one of our vehicles. Some of your options include SUVs like the Subaru Ascent, Subaru Forester, and Outback, sedans and hatchbacks like the Impreza, Crosstrek, and Legacy, as well as the sporty WRX and BRZ models. Give us a call if you have any questions about a new or used Subaru vehicle that we can answer for you.
When it comes to high-quality and competitively-priced pre-owned Subaru and used cars Ken Ganley Subaru Wickliffe is your destination. At our dealership we strive to maintain a huge selection of used cars by today's top auto manufacturers. Get a used car in Wickliffe that has been completely inspected and safety checked.
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
We're so glad to know that Russ and our team at Ken Ganley Subaru Wickliffe made your car buying experience comfortable. We appreciate the recommendation, thank you for choosing us!
by Ken Ganley Subaru Wickliffe on 05/14/2024